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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,535 Reviews

1,535 Reviews of Fred Martin Nissan - Service Center

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January 04, 2023

Do my first complementary oil change. My vehicle got pulled in for service on time, the service advisor followed up with all the details. Overall the service was great. Quick and got also More

by Huffty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Fred Martin Nissan responded

Thank you for the 5-star rating! We're glad our service team was able to give you a speedy, quality visit. We're looking forward to seeing you again the next time your vehicle needs serviced!

January 03, 2023

Happy with service. Appreciate the folk’s assistance to tell me what i needed. Would prefer to have them check the fluids for integrity before recommending all the chang More

by JOHN.BYERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alecia Benninger
Jan 04, 2023 -

Fred Martin Nissan responded

Hi John! Thank you for leaving such a great rating! We're very proud of the quality work our service team does here at Fred Martin Nissan. We look forward to your next visit!

December 31, 2022

The work was done very professionally and on time. No one likes to have there time wasted so it’s nice when things run as they should!! More

by TCOLE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

Fred Martin Nissan responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

December 27, 2022

The service department did an outstanding job…. the service department kept me advised and also provided me a rental no charge when the job was going to take longer than expected. Thank you for your More

by Anthony.ramoso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Fred Martin Nissan responded

Thank you for taking the time to share your feedback with us, Anthony. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 24, 2022

Service was prompt and thorough. I dropped off the car in the morning and service was completed before my appointment time. More

by tim1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2022 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

December 23, 2022

Great service as always! Thank you for getting me in and going in record time! More

by BTmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cleveland Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 25, 2022 -

Fred Martin Nissan responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

December 22, 2022

They went out of their way to help me. I would highly recommend them for Service. More

by thrtd123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2022 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

December 22, 2022

Fred Martin is my dealership for service and future new vehicle shopping. The whole staff is amazing! More

by oneunder14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2022 -

Fred Martin Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Martin Nissan, Llc! If you have any further questions, please give us a call. We're always happy to help!

December 20, 2022

The car was fixed - the worker was not the friendliest. We bought a certified car and a month later it needs a new battery ? I think that’s ridiculous!! More

by RDGASTON13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou Kimevski
Dec 21, 2022 -

Fred Martin Nissan responded

We are sorry to hear that you had less than a 5-star experience. We are sorry that the battery on this vehicle required replacement so soon after purchase. It looks like we were able to get you a gift card for your troubles. We understand you are a repeat customer, and we truly value your business. Thank you, and we hope to provide you 5-star service in the future.

December 20, 2022

Very friendly great service they helped me immediately on getting a tire pressure light off by replacing the sensor More

by Deana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2022 -

Fred Martin Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Deana, please let us know.

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