Fred Anderson Nissan of Asheville

They were kind, helpful and knoweldgable. I worked with Tyler Boyajian and he was great! All the people who worked there were kind and helpful! The facility was clean and beautiful. They were I worked with Tyler Boyajian and he was great! All the people who worked there were kind and helpful! The facility was clean and beautiful. They were the only dealership with the car I wanted in stock! More

Registration All i asked was to expedite my dmv registration. Generally it takes 2 weeks to get dmv registration. My job requires dmv registration. Its been 3 wee All i asked was to expedite my dmv registration. Generally it takes 2 weeks to get dmv registration. My job requires dmv registration. Its been 3 weeks and all they had to do was fax copy to the dealership or allow me to pay extra for overnight. They didn't. I have now been out of work for a month. The worst part is Zain didn't bother to return my phone call. In two weeks my first payment is due. I can't day i don't have money they will still expect payment. Very disappointed. More

Awesome customer service I recently bought 2016 Nissan juke . I arrived in mind exactly what I want .I mention the color I desire . Reggie walked me right to the vehicle. A I recently bought 2016 Nissan juke . I arrived in mind exactly what I want .I mention the color I desire . Reggie walked me right to the vehicle. After a test drive we discussed financing. My friend guided me through the purchase to ensure the guys were honest with me . Between her and me we have asked same questions more than three times .However, through the mist of All Reggie stay polite, calm, helpful and patient with me .Nick came a short while to explain more in details what the warranty and the benefits packages cover. I was very happy and I will definitely recommend this place to my friends . More

An embarrassment to the name Nissian We purchased a brand new 2015 Nissian Altima in January. We have already spent over $2,000 in repairs to breaks, tires, and a mysteriously never fixed We purchased a brand new 2015 Nissian Altima in January. We have already spent over $2,000 in repairs to breaks, tires, and a mysteriously never fixed alignment. Not to mention that our warrenty included breaks for the first 100,000. They never mentioned that you get the $45 break pad for free but you still pay $400 plus for the service charge. The most recent insult to injury has been that when placing the car into park the gear shift snapped. When I called the service department to make an appointment, Brittnay, in scheduling refused to listen to the reason for my call and would not make me an appointment until she sent me to service. I hung up and called back, spoke with a different lady and had no issue. This company and dealership are a farse and will not support ANY of the promises made and contracts signed. I can't wait for them to drag out this new service for weeks and weeks waiting on mysterious parts that never show up... More

Quality Vehicles, Friendly Folks, Reasonable Prices ! We purchased a 2015 Pathfinder a few weeks ago. Its been a long time since we had any experience with a car dealership and we were both a bit anxious We purchased a 2015 Pathfinder a few weeks ago. Its been a long time since we had any experience with a car dealership and we were both a bit anxious about the purchase. My wife made an appointment with Tyler Boyajian to test drive a Pathfinder. What a great guy! He was very easy to deal with, didn't play the guessing game with price and was very upfront regarding what the dealership could and could not do. we felt very comfortable and at ease. Thanks Tyler for a great experience ! More

Third time is not a charm I recently moved to Asheville, bought a pre owned Nissan Rogue and started using Fred Andersen for my service/repair. I had taken my car to this deal I recently moved to Asheville, bought a pre owned Nissan Rogue and started using Fred Andersen for my service/repair. I had taken my car to this dealer 2x before, each time it took 2 visits to solve the problem, both times for a problem with the work/fix. When I got a further problem I resolved to give one more chance and try again. BIG mistake!!! I had a repair costing $600 (partly paid for by extended warranty) which did not fix the problem, in fact nothing changed. I was told that the problem was 2 possibly 3 fold, the next repair was going to be $530 and still might not solve the problem. I couldn't get behind the rationale that I would keep paying on a trial and error basis. I spoke to the service director Frank Nicotra, who told me to bring the car in and he would personally get with the technician to solve the problem once a for all. I had further conversations with Frank about being forgiving on the cost, on the basis that I had already had the cost of the initial work to contend with and there had been no change at all. He said he would work with me. I just went to pick up the car and the problem seems to have been resolved but the cost went up to $750!!! I discussed this and then argued the case...so they agreed to lower it to $550. So I ended up paying a negotiated down price that was more than the original quote without any consideration for a) the inconvenience and b) the compensation for an original fix that didn't fix the problem and c) a price that I had to fight for. In the end I dealt with Jennifer who tried hard to make it better even though there was little she could do....she at least tried. Frank said that it would the lowest he could go because it would end up costing him....knowing business as I do I am sure there were more options here .....instead I am an unhappy customer who is unlikely to go here again and would canvas any one I know who owns a nissan too. More

What a great experience! My husband and I bought a new 2016 Nissan Rouge at this dealership a couple of weeks ago. The minute we walked onto the lot, we were greeted by our s My husband and I bought a new 2016 Nissan Rouge at this dealership a couple of weeks ago. The minute we walked onto the lot, we were greeted by our salesperson, Brian. He was very helpful and patient with us. He allowed us to test drive a Rogue and walked the lot with us while we checked out other colors and options. He always gave us space and privacy to talk with each other, and he answered all our questions. We were very pleased with our experience at this dealership and really appreciate the customer service that Brian provided. We are loving our new Rogue. Thanks Brian! More

One of the best Salesmen I have ever worked with! I worked with Griffin when purchasing my 2016 Nissan Pathfinder. His service was professional and exceptional to say the least. He was able to make th I worked with Griffin when purchasing my 2016 Nissan Pathfinder. His service was professional and exceptional to say the least. He was able to make the whole car buying process efficient which is huge for a busy mom of 4 teenagers, Griffin was very kind and was not after "commission" as most dealer are ready to pounce upon arrival. If you are looking to buy your next vehicle at Nissan ask for Griffin and you will not be disappointed. More