Franklin Sussex Auto Mall

VERY SATISFIED CUSTOMER - BEST DEALERSHIP EVER!!! This is HANDS DOWN the best dealership I have EVER been to. I traded in a few vehicles and bought a 2018 Jeep Grand Cherokee and Leased a 2017 Jeep W This is HANDS DOWN the best dealership I have EVER been to. I traded in a few vehicles and bought a 2018 Jeep Grand Cherokee and Leased a 2017 Jeep Wrangler. Frank Monroig was my salesmen, he was so professional and patient and made sure I got everything I wanted in my vehicles. Eric was the Manager the day I was there and I can say the same about him, professional, friendly and all about the customer. I highly recommend this dealer, there was no pressure and only willingness to please. I am a VERY SATISFIED CUSTOMER!!! More

Left with a Smile We loved our experience at Franklin Sussex Auto Mall. They helped us out right away. Doug Agne is absolutely great. We took a look at any cars/truc We loved our experience at Franklin Sussex Auto Mall. They helped us out right away. Doug Agne is absolutely great. We took a look at any cars/trucks we were interested in. Then we got right to the paperwork process. (which we all know is a long time) But he did his absolute best to not have us waiting and out of there with a nice new truck. We absolutely love it! Doug even helped us learn and set up all the new technology and gadgets inside. A great experience and looking forward to dealing with them again in the future. More

Sam Nazzarro is tops. The experience purchasing my 2017 Jeep was tremendous. Sam Nazzarro was very accommodating. His expertise, professionalism and focusing on my needs The experience purchasing my 2017 Jeep was tremendous. Sam Nazzarro was very accommodating. His expertise, professionalism and focusing on my needs and wants were beyond reproach. I would also like to mentionRobert Matonis. Robert addressed all of our financial concerns making this crucial and sometimes stressful part of financing, smooth and comfortable. More

Josh was great My sales guy was very knowledgeable.The only thing I didn't like was waiting for finance for over an hour. Closer to 2 hours My sales guy was very knowledgeable.The only thing I didn't like was waiting for finance for over an hour. Closer to 2 hours More

The service dept at Franklin Sussex treats you like royalty When you arrive at Franklin Sussex Jeep's service dept you are greeted with courtesy and professionalism. Your vehicle is serviced exactly as you exp When you arrive at Franklin Sussex Jeep's service dept you are greeted with courtesy and professionalism. Your vehicle is serviced exactly as you expect. More

Don’t go anywhere else! Service Manager Jim and his staff make the hassle of inevitable car repairs an enjoyable and worry-free experience. This is not your typical service d Service Manager Jim and his staff make the hassle of inevitable car repairs an enjoyable and worry-free experience. This is not your typical service dept. Thank you for your help! More

WONDERFUL I actually bought 2 this time a jeep renegade and a ram truck I was treated like family and will definitely continue going back for service and for my I actually bought 2 this time a jeep renegade and a ram truck I was treated like family and will definitely continue going back for service and for my next lease. More

Interesting Will was a great sales man. Very friendly and knowledgeable about each vehicle! Took his time to explain everything in detail. Had a couple hiccups w Will was a great sales man. Very friendly and knowledgeable about each vehicle! Took his time to explain everything in detail. Had a couple hiccups with the vehicle we first picked out but that was not Wells Farg had a couple hiccups with the vehicle we first picked out but that was not WIlls fault. More

Excellent Service I will only deal with Sam , he is professional, friendly and honest. I had to come back for him to show me the gadgets on my jeep he took the time I will only deal with Sam , he is professional, friendly and honest. I had to come back for him to show me the gadgets on my jeep he took the time to sit with me until I understood. He was patient walking me through it all. I'm a director of Human Resources and can say you are lucky to have him on your team. Thank you Madelyn Scrivanich More

General Manager stepped up and fixed my issues Encountered some issues which required multiple visits to be rectified. The General Manager got involved and turned my frown upside down. While it wou Encountered some issues which required multiple visits to be rectified. The General Manager got involved and turned my frown upside down. While it would have been ideal to not have any issues at all, FSAM acknowledged those issues and made them right. I would suggest reaching out to the GM regarding your concerns (if you have any), he was more than reasonable. More