Frank Fletcher Superstore

i bought an nissan altima from Kenneth, the experience was easy and quick. i was in a hurry and just wanted to find a better vehicle than i was in at that time, and of course i wanted a great deal! was easy and quick. i was in a hurry and just wanted to find a better vehicle than i was in at that time, and of course i wanted a great deal! More

We have recently made our 3rd purchase from Frank Fletcher. Given the exceptional level of service and follow up, we expect to return in the future, as well as refer others. From our initial inq Fletcher. Given the exceptional level of service and follow up, we expect to return in the future, as well as refer others. From our initial inquiry call (from out of state) we were treated with importance and courtesy. This treatment was consistent throughout test driving, negotiating, and financing. It speaks volumes for someone to drive out of state, returning to the same dealer because of the overall experience. Steve Crook, our sales professional, was exceptional in all aspects. The manager, Shane, runs a very organized and professional establishment. Integrity and Courtesy describe Frank Fletcher Dodge. More

All of my past cars were either purchased by my grandfather, my dad or my ex-husband. This was the first car I purchased on my own and Jon went out of his way to ease any anxiety I had. He only h grandfather, my dad or my ex-husband. This was the first car I purchased on my own and Jon went out of his way to ease any anxiety I had. He only had me look at and test drive the cars that were in my price range and had the features I wanted. He had a great no pressure approach and when it came down to it I got an amazing deal on my car. I'm a lifetime customer after my first experience! More

Jon did an excellent job on dealing with me on helping me purchasing my new vehicle. He was very very patient. He was not pushy. I would highly recommed him to any of my friends or family. He cares about you purchasing my new vehicle. He was very very patient. He was not pushy. I would highly recommed him to any of my friends or family. He cares about you as a person. He is willing to assist you in anyway he can. He does go above and beyond for you as a customer. He is completly on your side and will fight for you. Jon is a great representative to work with when purchasing a new vehicle. Jon also made it a fun experience while shopping around. I give him a high rating because he is much different than a most dealers. He cares and shows that he cares!!!!!! AMAZING JOB!!!!!!!!!!!!!!! More

I had went into this dealership a week prior to buying my Jeep. I had met my salesman and he had went out of his way knowing I was not buying. The day I decided to go back with my husband, I asked Steve if Jeep. I had met my salesman and he had went out of his way knowing I was not buying. The day I decided to go back with my husband, I asked Steve if he could stay late because my husband didn't get off work until later. Steve got off at 5pm and he was there at 6:30 when I arrived. He did not leave until we were in our new car and headed out of the parking lot (at 9:30pm). He was so nice and worked on getting us the best deal he could. He was accommodating and treated us with respect. The man that was in the finance department was very happy and nice to work with. I think it helps take the stress off about buying a new car. Before we left Steve filled up the car with gas and took it through the car wash. He also took time to go over the features of the vehicle with us (showing us how to use the navigation and voice activated features). I really recommend Steve Crook. Great guy with a great personality. He is approachable and easy to talk to and ask questions. The only complaint that I did have (and a minor one at that) is that they detailed the car for us before we left. When I got it home in the sunlight, there were several splotches of cleaner that they did not wipe all the way off. Granted, it was later in the night but it really did look rushed. More

I originally stated to my salesman that I was just looking with no intention to buy today. He was super in regards to respecting that and not pushing me to make a deal that day. It wasn't like other looking with no intention to buy today. He was super in regards to respecting that and not pushing me to make a deal that day. It wasn't like other places that kept on and on about what kind of deal he could give me if I walked away today with a car. It was a very relaxing and informative test drive and question/answer session. Jon gave us all the answers we needed. This helped us make our decision to come back the following day to purchase our car. We had a great experience and we hope that the experience continues when we get our new car serviced! Thanks Jon! More

My husband and I were interested in buying a new car that would fit our growing family. We had never bought a new car before and were nervous about the process. Jon White was the associate who helped us, and would fit our growing family. We had never bought a new car before and were nervous about the process. Jon White was the associate who helped us, and he was friendly, down-to-earth, and not at all pushy, which we were very grateful for. We purchased the one we wanted and felt like we got a great deal on it. We were very satisfied overall. More

Jon was very helpful and informative with all of my needs. He was very professional and friendly. He not only helped me to buy my car he has always continued to help me afterwards whether I call with q needs. He was very professional and friendly. He not only helped me to buy my car he has always continued to help me afterwards whether I call with questions or go in for car maitenance. More

David really tried to understand what I wanted/needed. He's is a good listener! I'd drive from Springfield, any day, to buy a car from your dealership; and that says, something since we have our own Hyun He's is a good listener! I'd drive from Springfield, any day, to buy a car from your dealership; and that says, something since we have our own Hyundai dealership in town. More