Frank Fletcher Superstore

The knowledge and kindness of our salesman was far better than we have seen before. He was an exceptional salesperson to do business with. His attitude was very much appreciated. than we have seen before. He was an exceptional salesperson to do business with. His attitude was very much appreciated. More

I first went to john hoffer dodge to help my daughter (23) trade in her 07 charger. We came in on a flyer i received in the mail about a special sale, Stephanie approched me and said we are selling all (23) trade in her 07 charger. We came in on a flyer i received in the mail about a special sale, Stephanie approched me and said we are selling all used cars for bank payoff so this is a good time to buy, we walked thru the lot and I ask about several vehicles her answer was I'll check or I'm not sure, but she was pushing for us to drive an 07 pacificia, well we drove it and I ask the price she said I dont know but do you like it I said well that depends my daughter had excellent credit, and three years ago she got married had two children worked two jobs and the man she married only worked three days a week he spent the money she put in the bank before paying any bills which by the way were all in her name per his instantence, therefore resulting in a bad credit score. Anyway to make a long story short I ask to see a Kelly Blue Book print out on the value of the pacificia she went to Tim the assistant manager of the dealership and he printed out a copy of the kelly Blue book value accross the top i could see the word excellent in big red letters and a small picture of a pacificia she held the paper and pointed to a price of 19,000 approx. don't recall the exact dollars then handed the paper back to tim lets see what we can do for you and walked away. Bottom line is she decieved us into buying a car that was worth only about 10,000 for 17,600.00 so I went to Fletcher dodge and met a man named Mike who was sorry that had happened to us and explained that with the price reduction of the journeys that he has had on the lot for 90 days (2012) and the rebates that were being offered at the time it would be better for her to be driving a new car with warranty with half the negative equity as the pacificia then driving an 07 that we already had to put a new battery in and we had only had it 3 months. The only regret I have is that the payment for her is 100.00 a month more then she was paying on the charger and the pacificia. So if you want to purchase a new car or used car or maybe you just want a friend in the car business go see Mike at Fletcher Dodge in Joplin he wont try to sell you a car, but after you talk to him you will sure want to buy one. Thanks Mike for all your help you made a bad deal better my daughter is getting a divorce and with two small boys I feel better that she is driving a new safer vehicle. Oh by the way I ask my 2 year old grandson how he likes mommy's new car and he ran his hand accross the seat and said WOW! Cool again Thanks Mike!! More

The dealer and the dealership were fantastic and the communication between myself and the dealer was good. We were felt valued as a customer. Kerry made sure we got what we wanted. communication between myself and the dealer was good. We were felt valued as a customer. Kerry made sure we got what we wanted. More

My experience was great. Terry did a great job and Shane was awesome. BUT, when our new truck went to get cleaned up before we drove it home, the interior did not get cleaned very well. It's not a deal brea was awesome. BUT, when our new truck went to get cleaned up before we drove it home, the interior did not get cleaned very well. It's not a deal breaker but the dash was still dirty and the back window was not clean. GOOD job guys and thanks for my (i am a city boy but not the wife) first truck More

Kenneth was a pleasure to work with. We were very comfortable and happy with our experience. We will happily refer our friends and family to him (and Fletcher too) comfortable and happy with our experience. We will happily refer our friends and family to him (and Fletcher too) More

Jason was extremely friendly, clean cut, organized, and he worked very hard to get me a great deal. I really appreciate his professional yet friendly manner, and fully intend to refer my friends to him. Th he worked very hard to get me a great deal. I really appreciate his professional yet friendly manner, and fully intend to refer my friends to him. Thanks for all the hard work Jason, and keep it up! More

I bought a new Dodge Journey from Terry 12/2011. I started having problems with that car shortly after. It ended up in the garage 4 times by August 2012. I talked with JFK and Terry about the problems started having problems with that car shortly after. It ended up in the garage 4 times by August 2012. I talked with JFK and Terry about the problems I had encountered and ask to have them get me out of this car. It was basically a lemon. They both went to work along with Shane to get me into another car. They all bent over backwards to assure that I was happy. I appreciate the guys at Fletcher and will continue to buy from them. Terry is a great salesman and he stands behind his customers. More

My entire experience with Paul was great. The Jeep I was interested in had sold, and he promised to contact me when another Jeep came in he would contact me. Two days later he contacted me about a 2013 J interested in had sold, and he promised to contact me when another Jeep came in he would contact me. Two days later he contacted me about a 2013 Jeep that had come in. He made sure all of my questions were answered and followed me throughout the entire process. I will recommend Paul and Fletcher Joplin Superstore!! More

I had an appointment through the internet with Jerry Hentz and Brian Taylor who stayed several hours after his shift to meet us and show the cars and work with my wife and I. He listened to the fact tha Hentz and Brian Taylor who stayed several hours after his shift to meet us and show the cars and work with my wife and I. He listened to the fact that the car was for my wife and dispite the fact I was there worked closly with her to explain the cars to find the right fit. They worked very hard to find a great balance between the car price and trade-in. We purchased the vehical even though it was our intention to continue shopping. I am very pleased with the experience and the overall price received. I highly recommend. Thank you. More

Jon was so helpful! My son was buying his first car. Jon found him a really nice car with great financing. The process went so smooth that I recommend Jon to everyone I talk to! I will definately purchase found him a really nice car with great financing. The process went so smooth that I recommend Jon to everyone I talk to! I will definately purchase my future vehicles at Fletcher Auto Group. More