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Frank Boucher Kia Volkswagen of Racine

Racine, WI

4.8
1,139 Reviews

9601 Washington Ave #100

Racine, WI

53406

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1,139 Reviews of Frank Boucher Kia Volkswagen of Racine

July 29, 2020

Service was great! They diagnosed and fixed a warranty issue in an hour and a half. and they washed the car too! Very happy with people I came into contact with, as wel More

by me
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Annica Abbott
Aug 12, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for sharing! Have a great day!

July 29, 2020

I wasn't too happy that I almost had to leave my car for the weekend because of waiting for one part from Kenosha. The loaner car was a nice offer. More

by MIKEK762
Recommend Dealer
Yes
Employees Worked With
Annica Abbott
Aug 12, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for your feedback.

July 28, 2020

Oil change and wash - very nice lady and was very helpful. She was keeping the shop moving very well during my visit! Clean area as well More

by ADAMPRICE30
Recommend Dealer
Yes
Employees Worked With
Hannah Wittke
Aug 12, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for sharing! We are thrilled you had a comfortable and clean visit with us!

July 27, 2020

Scott was a great salesman to work with. He was very informative and answered all my questions! He even came in on his day off to sell me my car! More

by nicole_elmhorst94
Recommend Dealer
Yes
Employees Worked With
Scott Westbrook, Kody O'Haver
Aug 12, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

It's great to hear that Scott provided you with a positive buying experience, Nicole!

July 25, 2020

My experience was amazing, im thankful on how patient they were with me. My first time buying a car and they help me out alot. I'll recommend this kia company to all my friends and family. Thank f More

by Hphyo.tm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefan Caples, Brandon Greeley
Aug 12, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for choosing Boucher!

July 24, 2020

Everybody was very helpful and nice. I liked that this whole process didn't take long at all. Thank you to everyone that helped me with my purchase. More

by F3LICIA0712
Recommend Dealer
Yes
Employees Worked With
Lee McGee, Kody O'Haver
Aug 12, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

We are happy you had a quick and positive experience!

July 23, 2020

Fast and Efficient Came in to see about getting a replacement vehicle for one that died. Lee McGee got us in the car that we wanted in about 2.5 hours. Lee and Alex clos More

by JVG1206
Price
Recommend Dealer
Yes
Employees Worked With
Lee McGee
Aug 12, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for sharing!

July 23, 2020

Excellent Got in right away with no problems. While waiting for my vehicle, I sat in the showroom which was very pleasant. Got my car back in a reasonable am More

by DCRAMER54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Westbrook, Todd Bishop
Aug 12, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for taking the time to write this review!

July 21, 2020

Professional and excellent service department. Been a customer for about 20 years. Excellent service keeps me coming back. Definitely recommend to others when people compliment my Kia Sorento or those wh More

by Angela Grooms
Recommend Dealer
Yes
Employees Worked With
Chris Miller, Dan Szupica
Aug 12, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

We're happy your visit to Boucher went smoothly!

July 20, 2020

Everything was fine until I contacted them about a couple of small dents, they sold it as undamaged, said they would call me when the body shop person was in and then didn't bother. Not a great way to stand More

by NEVERENDINGRANCH
Recommend Dealer
No
Employees Worked With
John Huey, Kody O'Haver
Jul 23, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Hello, we would like to apologize for your negative experience at our dealership. We'd like to learn more about your specific situation and make things right. If you would not mind giving us a call at 262-886-2886 at your earliest convenience. We look forward to speaking with you and working towards earning back your business.

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