Fox Valley Volkswagen Crystal Lake

Our car-buying experience at Fox Valley VW was nothing short of exceptional! Our first visit was on 5/23 to check out a used VW Passat for our son. Unamused, he found another used car; however, it was alr short of exceptional! Our first visit was on 5/23 to check out a used VW Passat for our son. Unamused, he found another used car; however, it was already sold. After test driving a few other pre-owned cars, the conversation shifted to leasing a new car. We took a 2025 VW Jetta SE for a spin. The ride was amazing; however, our son, was interest in looking at another car for sale from a private seller. Working through the numbers, it became glaringly apparent to our son that choosing a new car was a better decision. Reflecting on our experience, my wife and I returned to Fox Valley VW on 5/30 to trade in our 2023 Palisade Limited for a 2025 Atlas SEL Premium R-Line. What we genuinely appreciate about this process is that there was no wrangling or high-pressure sales tactics. The level of professionalism and transparent integrity demonstrated by Dan Latcu (sales associate), Alex Williams (sales manager), and last but not least, Joey Laudando (finance) was impeccable! Their collective approach to selling us two new cars in the span of a single week should be the gold standard in the industry! More

This dealership was awesome. My car broke down, and they had it in same day and got a rental for me immediately. Volkswagen of the Quad Cities had me jump through so many hoops, My car broke down, and they had it in same day and got a rental for me immediately. Volkswagen of the Quad Cities had me jump through so many hoops, but the Crystal lake dealership was amazing. Will not bring my cars anywhere else. More

The best leading experience evet. Thank U so much Mr. Jones for being so professional, kind, knowable, fun Thank U so much Mr. Jones for being so professional, kind, knowable, fun More

Allan, was fantastic while helping us with our VW. I would highly recommend him and it is a pleasure to work with someone with his integrity. I would highly recommend him and it is a pleasure to work with someone with his integrity. More

It was the most easy purchase I’ve ever made! Excellent guys I’ve worked with, I was in and out of the dealership in a hour or so, with my new car. Thank you team VW of Crystal Lake! Excellent guys I’ve worked with, I was in and out of the dealership in a hour or so, with my new car. Thank you team VW of Crystal Lake! More

I had a bad experience at another dealership when my son called this one for me. I was leery due to my previous experience but I went in and to my wonderful surprise this was THE BEST experience ever with c called this one for me. I was leery due to my previous experience but I went in and to my wonderful surprise this was THE BEST experience ever with car dealers!! Bruce and Trevor were so kind, so understanding, I will never go anywhere but here again!!! Thank you so much, you guys have changed my life, my view of car salesmen and car dealerships altogether!!!! More

Reilly was nice and professional Good customer service I would recommend him to friends and family service I would recommend him to friends and family More

I worked with Derek and he was great! The best sales interaction I've had in 26 years of buying vehicles. The best sales interaction I've had in 26 years of buying vehicles. More

I found this dealership through Google. I had a friend that worked at another Volkswagen dealer and when I went to buy a Tiguan from him, he wasn’t too flexible about the price so my girlfr I had a friend that worked at another Volkswagen dealer and when I went to buy a Tiguan from him, he wasn’t too flexible about the price so my girlfriend and I went over to Crystal Lake Volkswagen and there was Darrin who I never have met before greeted us at the front door. I told him I found the 2023 Volkswagen Tiguan SE R-Line and we sat down and he offered us coffee and then we discussed the price. We both agreed on a great price and I bought it. I couldn’t be more happier and now I know where to buy my future Volkswagen from. He has earned my respect and business which I will refer him to my Family and Friends. God Bless you Darian and I hope to see you soon to buy another Volkswagen for my daughter. Thank You. More

Derek and the rest of the guys at crystal lake Volkswagen really helped out and did everything to get me in the right car for me really helped out and did everything to get me in the right car for me More