Fowler Volkswagen of Norman

I went to Fowler Volkswagen after having a horrible experience at another used car dealership. Fowler Volkswagen was a completely different experience. They were nice, there was no pressure, and they g experience at another used car dealership. Fowler Volkswagen was a completely different experience. They were nice, there was no pressure, and they got me the car that I wanted. William Avila sold me the car, but the finance guy and head of the department were also fantastic. I've had the car for almost a year and the only problem I've had with it, despite the high amount of miles the car had, was a nail in the tire and flickering headlight that was easily fixed. Rob, their service guy, has always been helpful. Should I buy a second car, I'm buying from Fowler Volkswagen. More

Loved the place and everyone there was friendly. They made it a quick in and out process. First time I have been at a dealership and they treated you with respect and gave the kids toys!! THANKS DAVID HA made it a quick in and out process. First time I have been at a dealership and they treated you with respect and gave the kids toys!! THANKS DAVID HALL!!! More

Alex was my salesman and he is a great guy. However, I hope to never have to return to that dealership again. The sales price was settled before I made the 1-1/2 hr trip. When I arrived, suddenly, all was hope to never have to return to that dealership again. The sales price was settled before I made the 1-1/2 hr trip. When I arrived, suddenly, all was different. They honored the deal but were very unhappy about it. There was only one key, I was promised the second key. Alex got it for me but it was 2-3 weeks later. The DVD installation had to be arranged after I received a phone call from the owner of the lot. The used car manager-Chris, passed me in the dealership and I asked if he could help me get the key. He said he didn't keep keys on his desk, I got too good of a deal for him to worry about a key. I had already wished I could just get my car back and make the whole deal disappear. I made extra trips to the dealer for the warranty info, the key, & the enviroshield. I had no information on the warranty I purchased and had 30 days to cancel. How do u analyze it if you have no information? Usually you are given a packet when its purchased. I would like to say you can just trust what you are promised but reality is quite different. I picked up the enviroshield today, 6 wks later? Only because I paid for it and kept bugging them until they gave it to me. I don't get that? Alex loaned me a car when the DVD was installed and facilitated everything he could. Lastly, it took 5 weeks to get my tag info. We had a front page ad in our newspaper that we would be penalized and ticketed if dealer tags were expired. I drove around nervous all month. I guess Chris couldn't help it but I hated driving w/o a tag. Again...why should you have to ask over and over for things that just go with a car purchase? If I had known it would be so much hassle, I would've kept looking. There are plenty of other cars. My car was in great condition and will probably last many more years, I wasn't in a hurry to trade but absolutely love the car I bought. I would help Alex any way I can. That's the only reason I am completing this survey. Alex put up with my constant phone calls and visits with a smile each time. He is a delight! Used car manager Chris, however is a walking timebomb waiting to blow. Public relations does not agree w/him. Everytime I returned, Alex met me in the lot so I could avoid any interaction w/Chris. Alex is the best! He is always courteous and happy. I appreciate him! More

When I went in I was concerned I would feel overwhelmed by my choices since this was my first time to purchase my very own car but when I met David he helped calm me down and assured me I'd find the perfec by my choices since this was my first time to purchase my very own car but when I met David he helped calm me down and assured me I'd find the perfect car. He showed me all the details inside and out and within the next 3 days I found exactly what I was looking for! We took it on a drive, he gave me lots of great and helpful tips and I am proud to say I am the new owner of a 2011 Tiguan! Overall, my experience with the Volkswagen Norman team and David Hall was a time I'll never forget and I am grateful for all their help! Thanks David and the rest of the Volkswagen team! I am one happy girl! More

David was great to work with - knows the product very well. Let us test-drive till we found the car we really liked. Me must have gone back 3 times to keep trying different cars, and David was always h well. Let us test-drive till we found the car we really liked. Me must have gone back 3 times to keep trying different cars, and David was always happy to see us and stayed late to make sure we got all the information we wanted. Would recommend David and the dealership anytime. More

From my first encounter on the website to my final purchase the process was easy and very "user friendly".The dealership has a way of giving the information without the pushy selling attitude and Will purchase the process was easy and very "user friendly".The dealership has a way of giving the information without the pushy selling attitude and William has encompased this customer service attitude. More

My experience with William at Fowler VW was the most stress-free car buying experience I could imagine. William was friendly and full of information about the vehicles, new or used, and described all o stress-free car buying experience I could imagine. William was friendly and full of information about the vehicles, new or used, and described all of the features particular to that car. I felt very informed without the slightest hint of pressure to buy. William also detailed the VW quality of service, particularly at Fowler VW of Norman, which further convinced me that the Jetta GLI was the right car for me. Thanks a million, William!! More

everyone was very helpful and nice. they made you feel right at home. we had tons of questions and they did everything they could to answer them. David Hall was so friendly and easy to talk to, he made su right at home. we had tons of questions and they did everything they could to answer them. David Hall was so friendly and easy to talk to, he made sure to keep in contact with us to make sure everything was ok. with my crazy schedule i had to leave and come back and he was always there waiting on me. chris branda was my favorite, we spent lots of time in his office. he was so so nice and funny. he made everything easy to understand. he made us feel very comfortable. More

Customer Service at Fowler Volkswagen is the BEST CUSTOMER SERVICE I have experienced in years! Alex J. really listen to me and help me pick out the right car for me with no pressure! Alex answered a CUSTOMER SERVICE I have experienced in years! Alex J. really listen to me and help me pick out the right car for me with no pressure! Alex answered all of my questions and was very honest with his facts. Chris H., gave me a very good and fair price and was professional, respectful and friendly. I like the way he thinks!!!! From the start to the end, I WAS IN VERY GOOD HANDS!!! I love my car!!!! Thanks and good job Mr. Fowler, for employing Alex J. and Chris H. !!! More

I just bought my first NEW car with Fowler Volkswagen of Norman. They were all so nice and helpful. David Hall was the salesman who knew everything about my new Jetta. He specifically explained how safe Norman. They were all so nice and helpful. David Hall was the salesman who knew everything about my new Jetta. He specifically explained how safe the car was inch by inch. The price was good and I loved working with all the friendly people!!! I will buy ALL my next cars from Fowler Volkswagen! More