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Fort Worth Nissan
Fort Worth, TX
249 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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249 Reviews of Fort Worth Nissan
November 24, 2024
Looked car up online and within a couple of hours we headed to the dealership. We had a confirmed appointment with Sandra. Drove the vehicle. Very fair pricing on trade in and new vehicle. Second time w headed to the dealership. We had a confirmed appointment with Sandra. Drove the vehicle. Very fair pricing on trade in and new vehicle. Second time we have bought from this dealership and have been completely satisfied with both of the purchases and money spent More
by Melisa
Employees Worked With
Sandra Pereida. 5 Stars. sales person
July 04, 2024
Called on a used vehicle July 3/24 and asked the salesman if they could do the car I was looking at for $19,200 out the door and they replied, if I can get you that price can you come in today. I told them i if they could do the car I was looking at for $19,200 out the door and they replied, if I can get you that price can you come in today. I told them it was for my son and that he could come look, but it wasn’t until today July 4th 9:30 am . I received a call this morning saying the salesman was there and would be waiting, My son shows up 30 minutes later and they tell him the vehicle is sold already and show him another for over $3,000 more after I clearly told them $19,200 was it. After getting mad they came back and said that the car was actually not sold and that it was another vehicle. So I said ok let’s do this one. They come back with the paperwork and a total of $20,100 after I clearly said no more than $19,200 verbally and in my email before my son arrived. To me that is a little deceiving, intended or not. All this I did by phone and text with a pre-approval letter from my bank, I had no paperwork to fill out since the buyers sheet would go to the bank after the holiday on Friday and my son still spent over 3 and a half hours setting their in what should have been an hour tops. After I decided to go ahead a pay more than what I had already told them the top dollar was, they finally sent him on his way with the car, but with one key fob? I understand people trade vehicles in with one sometimes, but when you pay full price and the vehicle is certified they should provide another key fob and program it for as little as it would cost, That would have been true customer service and of little cost if any to the dealership. Seems like they only care about the dollar, when anyone knows they make their best money on used vehicles. Just disappointed. Gary purchased 7/4/24 More
by garyhughes82463
Employees Worked With
Joe
November 15, 2023
EPITOME OF CUSTOMER SERVICE from manager Mark Haberfield. I had a payment situation with a payment. I called NMAC, then called tg ed dealership, then called NMAC again. Mark said Rebecca advised him of my is I had a payment situation with a payment. I called NMAC, then called tg ed dealership, then called NMAC again. Mark said Rebecca advised him of my issue; he called me to advise me he was sorry I had this issue, that the car I just leased was my 5th one. Mark assured me he was concerned and he would handle it. He called again yesterday, (only the second call from him, I didn't have to make another call) and advised me he had not forgotten about me that he is still committed to resolving my concern. The next communication I received was an email that I needed to confirm my address, the issue was resolved!!!! I have been a customer relations manager, worked in Collections for a major car/truck financier, and Mark's actions are above board, and again EXCEPTIONAL. He is to be commended for his proactive results oriented resolution. More
by blessd1_02
Employees Worked With
Isaiah
October 06, 2023
Buying is great and service is superb! On my recent visit with a dead battery, Service Rep Jade explained over the phone the reasons I would want to use my Nissan battery warranty rather On my recent visit with a dead battery, Service Rep Jade explained over the phone the reasons I would want to use my Nissan battery warranty rather than going someplace I thought would be more convenient at the time. Once I arrived at FW Nissan, she was very thorough, let me know about how long it was going to take, kept me updated on the progress, and had my freshly washed Rogue with a new 7 year battery ready to go as quickly as possible. I’ve had all great service reps here and I appreciate their knowledge and their customer service. Jade provided premium service, really excellent. More
by LeAna
Employees Worked With
Service, Jade
July 31, 2023
I have to say I was a little disappointed in my overall experience. I came in to purchase my deceased husband's lease. Jose was very nice but I felt a little pushed into my decision on the warranty. A supe experience. I came in to purchase my deceased husband's lease. Jose was very nice but I felt a little pushed into my decision on the warranty. A supervisor came in and offered me one price then Becca in finance offered another. A little confusing. I was given a loaner so an inspection could be performed and two new tires could be installed..I arrived back at the dealership to finish my purchase and was given an envelope with a piece of paper that doesn't even resemble a final receipt. I had to ask for the warranty brochures.I really felt my business was not appreciated. A common courtesy would have been to have the car I just purchased as a certified pre-owned vacuumed and cleaned inside and out waiting for me just like I would have bought it off the lot. More
by Kimberly
Employees Worked With
Jose Zacatzi
October 28, 2022
Colton did a wonderful job of getting everything taken care of, in good time. Colton communicated with me by phone and text to resolve the problem and answered all of my questions fully. We have never ow care of, in good time. Colton communicated with me by phone and text to resolve the problem and answered all of my questions fully. We have never owned a Nissan before and were not sure what to expect. I confess to being worried. But I would recommend them highly! I would also like to mention that we were never left standing around trying to get someones attention at any time. The car was delivered by tow truck but as soon as we drove into the lot, someone approached to assist us with finding the right department and the closest parking. Although they were busy, someone in service promptly greeted us and began to get us checked out and answer questions. I was also surprised that the car was already repaired and ready to be picked up before I had even had breakfast. That is highly unusual! Some repair shops will take all day or in some cases two or three days, even for relatively minor repairs. I also talked to Nicholas about researching and keeping me up to date on the availability of a Nissan Leaf at a future date. I have bought a lot of cars in my life but this was the best experience that I have had to date, with sales or service. More
by marie.norrell
Employees Worked With
Colton and Nicholas
August 14, 2022
There are other dealers that are selling new vehicles without market adjustments. When a return customer shows up and they are asked to still pay $3000 additional market adjustment along with $1295 "Pro without market adjustments. When a return customer shows up and they are asked to still pay $3000 additional market adjustment along with $1295 "Protection package" that is nothing but fluff. I went around the corner and was able to get a fantastic deal on a new Kia, with more features, and not have to pay additional market adjustment. FYI Moritz Kia has a big billboard stating the fact they don't charge any market adjustments. You can see the billboard from the Ft. Worth Nissan showroom. More
by shord
Employees Worked With
Pete Ballard
