Fort Wayne Toyota

The service department is awesome I just got my new car July 27, 2019 and so far all i got was a service job which was vert good. I was very well pleased with the service. I just got my new car July 27, 2019 and so far all i got was a service job which was vert good. I was very well pleased with the service. More

No masks during a pandemic! I’ve usually had great experiences here, but this time I was dismayed that not one of the indoors employees had a mask on. That evening I heard on the I’ve usually had great experiences here, but this time I was dismayed that not one of the indoors employees had a mask on. That evening I heard on the news that FW was experiencing a large spike in covid19 cases. I joke that the spike originated at Toyota. In addition, I was told that if I wanted a ride somewhere, my service would take 2 hours rather than the 1 hour 20 minutes I was first quoted. Then my vehicle wasn’t vacuumed as it usually is. These things were very disappointing, since I’ve never had such a poor experience at Toyota. As to the actual work done, I’ve never been disappointed. I do hope the employees indoors are now required to wear masks. Not to do so shows utter contempt for their customers’ health, as well as each others’ health. I felt very much that I was not respected, even that my health was completely disregarded. More

We bought a vehicle they had just received on trade 2 days prior so it hadn't been detailed yet. We left it over night to be detailed. Picked it up the next evening and it was still filthy. It was schedu days prior so it hadn't been detailed yet. We left it over night to be detailed. Picked it up the next evening and it was still filthy. It was scheduled to go back a few days later to have rood rails installed and we told them we wanted it fully detailed as well. It still came back yesterday filthy and not at all detailed - and this is in the middle of a worldwide pandemic. Leads me to believe they also don't clean their cars between test drives. I will be having a nice conversation with the manager whenever he's back in office. Pretty pathetic. More

Used car purchase We were looking for a used vehicle for our family and saw one online at Fort Wayne Toyota. We scheduled a test drive and liked the vehicle. It was p We were looking for a used vehicle for our family and saw one online at Fort Wayne Toyota. We scheduled a test drive and liked the vehicle. It was priced fairly and as described on their website. It was also squeaky clean - whoever does the detailing there did an excellent job. A good experience over all. More

Top notch for customer cares and concern. I doubt we would have received the service provided in another dealership. We will continue to do our business with the Ft Wayne Toyota. would have received the service provided in another dealership. We will continue to do our business with the Ft Wayne Toyota. More

This service department is simply amazing! Their customer service is second to none and they keep you informed each step of the way. Excellent job! I will continue coming here without question! customer service is second to none and they keep you informed each step of the way. Excellent job! I will continue coming here without question! More

They did a great job keeping me updated on the condition of my Highlander and letting me know what was going on. The service department was great as always. of my Highlander and letting me know what was going on. The service department was great as always. More

Excellent service from FW Toyota. Service was completed on time and done correctly. Great job once again by service team. I would recommend the service department to others. on time and done correctly. Great job once again by service team. I would recommend the service department to others. More

Great service Chris was very accommodating upon my arrival to checking in my vehicle and letting me know how long Fort Wayne Toyota would need my Tacoma and what wa Chris was very accommodating upon my arrival to checking in my vehicle and letting me know how long Fort Wayne Toyota would need my Tacoma and what was actually going to be performed on the vehicle. The Toyota Camry loaner was a great vehicle for the day while my Tacoma was being serviced. More

Great service. Did not clean car as we requested. Inside the fuel cap was filthy. The finance portion took a few hours which was not great. That part could be sped up. Definitely got what I wanted and a fan the fuel cap was filthy. The finance portion took a few hours which was not great. That part could be sped up. Definitely got what I wanted and a fantastic deal. More