Fort Wayne Toyota

We bought two new cars, a Corolla hybrid and a Prius, no problem. Shem was easy to work with, and the sales staff found us the new Prius in the color we wanted. problem. Shem was easy to work with, and the sales staff found us the new Prius in the color we wanted. More

AC was fixed but the front bumper was supposed to be reattached. I did not mention this when I dropped it off but covered it in a subsequent phone call. reattached. I did not mention this when I dropped it off but covered it in a subsequent phone call. More

I've-been a regular FW Toyota customer now for approximately 31 years now. Always have felt we got fair & honest service treatment on our Toyotas. Usually have dealt with Service Manager Kris G approximately 31 years now. Always have felt we got fair & honest service treatment on our Toyotas. Usually have dealt with Service Manager Kris Gordon who's excellent to work with on service work. Last service work I dealt with Jeremy in Service who was very good to work with on a standard maintenance work and new tires installation work. More

First time I might have felt like I was upsaled. Yes, at 90,000 things may need done, but I thought fluids could be looked at, felt, smelled or something to say, Yes, You need this. But all in all I still 90,000 things may need done, but I thought fluids could be looked at, felt, smelled or something to say, Yes, You need this. But all in all I still love the team and the dealership. More

Great experience. Staff was very professional and most helpful. I arrived early and they took my car in right away. I was able to get home earlier than expected. helpful. I arrived early and they took my car in right away. I was able to get home earlier than expected. More

Did all my communication online and over the phone. Everything was taken care of when I arrived and all the paperwork was finished within 15 mins. Everything was taken care of when I arrived and all the paperwork was finished within 15 mins. More

My salesperson was very nice, but he was very new. It took several hours to get my vehicle processed because everyone was new. A financial person had to come in from home to get the paperwork processed took several hours to get my vehicle processed because everyone was new. A financial person had to come in from home to get the paperwork processed because the financial person was new. I didn't leave until after 9pm that evening (maybe 9:30pm?). I wasn't shown how anything in my vehicle works. I was told my seats are heated, but I would have to add the air feature. Thank goodness I was playing around with the different knobs because my seats heat AND cool. Nothing was explained to me. I still have to figure out how to get the Apps to update so I can get the Remote Services to work on my phone App. I had to go back to pick up my 2nd key. I had to go back again to drop off my deposit. This is not the experience I expected when getting a $50K vehicle. Also, I wasn't aware until after I left that I bought a demo/dealer vehicle and wasn't given any sort of discount. There were over 1,000 miles on the vehicle, and there are scuff marks all over in the rear wagon area where someone hauled something large. There are scuff marks on all doors from where people got in and out of it many times from the front and back seats. I understand a little bit from people testing driving, but there were a lot of marks... like whoever was getting in and out of the vehicle were used to getting in and out of it.... not like someone test driving an expensive vehicle. The vehicle gas tank was on empty so the dealership did fill the tank up before I left, so I am thankful for that, but the car should have been cleaned up after whoever was driving it around (and hauling things) was done doing that. And I should have received a discount for getting a demo/dealer vehicle. In addition, someone was telling me that there is a Toyota lifetime battery offer going on right now. I wasn't told about anything like that. Maybe it's not applicable to my vehicle, but I thought I would mention that. More

The service department is knowledgeable, courteous, and professional. Jeremy was very accommodating, and went out of his way to make sure all my issues were takin' care of!. professional. Jeremy was very accommodating, and went out of his way to make sure all my issues were takin' care of!. More

I would say Michael is very accommodating, answered every question and hands on every steps. I will suggest to my colleague about toyota fort wayne, IN. Great job Michael. question and hands on every steps. I will suggest to my colleague about toyota fort wayne, IN. Great job Michael. More

My wife and I have purchased several vehicles from Michael Smith. We have always had a great experience with him. Every vehicle has been a quality purchase. Michael Smith. We have always had a great experience with him. Every vehicle has been a quality purchase. More