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Fort Wayne Toyota

Fort Wayne, IN

4.1
1,123 Reviews

5900 Illinois Rd.

Fort Wayne, IN

46804

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1,123 Reviews of Fort Wayne Toyota

May 19, 2021

Seems to focus on customer satisfaction rather than pressure or quota first. Shows understanding that repeat business will be more profitable in the end. Starts with the management of the staff and t More

by SACKOFSTARS
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy
May 19, 2021 -

Fort Wayne Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fort Wayne Toyota Lexus, we look forward to having you as one of our valued customers for many more years to come!

May 19, 2021

Your Sale Man was very friendly and did good job. I request something and he did very good. I think that I will introduce with my community More

by CHIEN.NGUYEN46
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
May 20, 2021 -

Fort Wayne Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fort Wayne Toyota Lexus, we look forward to having you as one of our valued customers for many more years to come!

May 18, 2021

Dealer charges “mandatory” paint protection and VIN etching on the back end, even though it was agreed over the phone beforehand that I did not need it. I would go to another dealer with a more transpa More

by T
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Rinker
Jun 04, 2021 -

Fort Wayne Toyota responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 13, 2021

Good job on the maintenance work except that one of my Good job on the maintenance work except that one of my tires is missing a stem cap. Hopefully the tire will not lose air due to this. More

by DATZER6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason--- in Service : Four stars
May 14, 2021 -

Fort Wayne Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 10, 2021

The service was timely. I was told that it would take 1.6 hours but it took 1 hour. There was some gas spilled on the tank and it smelled for a day . Other than that everything was geeat. More

by RICHARDSTANLEY73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
May 10, 2021 -

Fort Wayne Toyota responded

Thank you, Richard, for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

May 09, 2021

Went into dealership, for my 90,000 mile checkup on my 2012 Camry, everything went well. We were treated with respect, and friendly service. I depend on this dealership to take care of my car, and they ha More

by EALLEN61558
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Bringman
May 10, 2021 -

Fort Wayne Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience, and we look forward to continuing to serve you!

May 05, 2021

Took more than 3 hours to complete the purchase of a used vehicle. Removed the certified preowned warranty because of a price discount offered online. More

by FMZAPARI01
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pyay Thu
May 22, 2021 -

Fort Wayne Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We’d love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

May 05, 2021

Andrew and Kevin were fantastic and incredibly helpful. I went in for an oil change on my 2018 Highlander and walked out with a 2021 4 Runner (nightshade) and the value I got back on my highlander was amazin More

by Samantha.Bowman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Bradshaw, Kevin (unknown last name)
May 05, 2021 -

Fort Wayne Toyota responded

Samantha, Thank you so much for choosing Fort Wayne Toyota Lexus! Congrats on your new purchase, and let Andrew, Kevin and our team know if we can be of any more assistance!

May 05, 2021

Turning in my leased Corolla and leasing the RAV4 was a pleasant expense. All questions were answered and Sales Rep gave me his card and told me to call with any other questions. Love the RAV4. More

by CBARTON21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Rinker, Keith Schendel
May 05, 2021 -

Fort Wayne Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 30, 2021

They said it would take a little less than an hour and a half for service. It took only half an hour. Good quick job. More

by Treemendos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot his name
May 01, 2021 -

Fort Wayne Toyota responded

It's great to hear that our team was able to help and deliver such a timely experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fort Wayne Toyota Lexus!

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