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Fort Wayne Toyota

Fort Wayne, IN

4.1
1,123 Reviews

5900 Illinois Rd.

Fort Wayne, IN

46804

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1,123 Reviews of Fort Wayne Toyota

June 23, 2021

I appreciate Michael for his thoroughness in explaining the car and paperwork. I appreciate the dealership for getting the mold out of back seat. And I appreciate Justin for his help on the antifreeze is More

by Randi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton (don't remember last name) 5 stars, Michael Smith
Jun 23, 2021 -

Fort Wayne Toyota responded

Randi, Thanks for sharing your thoughts about your experience working with Michael, Justin and Dalton here at Fort Wayne Toyota Lexus. We appreciate your business and hope to see you again soon!

June 23, 2021

Excellent experience . My service was done as agreed and it was done on time. My service write Neal did an excellent job in explaining what needed to be done and why it was necessary. The car came back va More

by MARVL85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal
Jun 24, 2021 -

Fort Wayne Toyota responded

Thank you for taking the time to leave us a five-star review. It's great to hear that Neal was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fort Wayne Toyota Lexus!

June 23, 2021

Fort Wayne Toyota is Fast customer service . Have been a loyal customer for past 12 years. Always add the personal touch.🤗 More

by CMAC0112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Jun 24, 2021 -

Fort Wayne Toyota responded

Thank you for taking the time to leave us a fabulous, five-star review. We're glad to hear we delivered such a great experience! We appreciate your loyalty to us over the years.

June 22, 2021

My salesman, Michael Smith, was very helpful and worked hard to make the process smooth for me. This is my third Toyota lease. Ft Wayne Toyota and Michael Smith are the best More

by Lindashaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
Jun 22, 2021 -

Fort Wayne Toyota responded

Thank you for the positive review, Linda! We're glad to hear that Michael and the Fort Wayne Toyota Lexus team were able to make your recent leasing experience such a success. Thank you for doing business with us, and we hope to see you again soon!

Jun 23, 2021 -

Lindashaw responded

You're welcome.

Jun 23, 2021 -

Lindashaw responded

You're welcome.

June 20, 2021

AC problem corrected on second visit with new compressor. We were on vacation in southern Michigan and you were closest Toyota Dealer. Thank you to Jason Mullins for help in correcting our AC issues. Happy More

by BURLEWTIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Mullins
Jun 21, 2021 -

Fort Wayne Toyota responded

Thank you for the five stars! We are happy to hear we could assist you with your AC repair. We will be sure to let Jason know you appreciated his help with getting you back on the road. Have a wonderful trip!

June 19, 2021

Purchase used vehicle from dealer. When picking up the gas was on empty with light on and we could not even make it home without stopping for gas. Also, it was supposed to be cleaned prior to purchase, ho More

by LUKAS_GILMORE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Rinker
Jun 21, 2021 -

Fort Wayne Toyota responded

Lukas - we want guests to be confident in their purchases so it was hard to see this feedback. I'm sorry to hear about your frustrations and I'd be more than willing to speak directly. Please consider giving me a call. Thank you, Kyle Coleman - General Manager - 260-436-4567

June 17, 2021

Easy to set up service appointment and sign in at dealership. Neil always a pleasure to work with. Extra work took reasonable amount of time and resolved issue. Thanks More

by WWF500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal - service consultant
Jun 17, 2021 -

Fort Wayne Toyota responded

Thank you for visiting us at Lexus of Fort Wayne! We love that you can depend on Neil for excellent service, every time. Happy travels and we look forward to our continued relationship!

June 15, 2021

We needed a quick look at our 4Runner ... normally I know we would have to schedule out a ways. But they worked us in to take a look and determined it was a leaking gas cap. No charge! They continue to ea More

by dscottwagoner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Jun 15, 2021 -

Fort Wayne Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 12, 2021

Jason Mullins was friendly and helpful!! But, bottom line is that I spent $200 and my AC still doesn’t work. The mechanics were unable to identify the problem. I am combing back in at 9:00 Monday mornin More

by BURLEWTIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Mullins
June 11, 2021

Great customer service. Price service but that is expected at a dealer. Quick and efficient. Helping to keep my RAV4 on the road for years. More

by WKNAPP2966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
Jun 11, 2021 -

Fort Wayne Toyota responded

We appreciate your business and our team looks forward to serving you again soon!

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