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Fort Wayne Toyota

Fort Wayne, IN

4.1
1,123 Reviews

5900 Illinois Rd.

Fort Wayne, IN

46804

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1,123 Reviews of Fort Wayne Toyota

July 04, 2021

Michael was friendly, answered all of my questions, and helped to make the car buying process comfortable. It was nice to be able to find exactly what I wanted in one stop, and the willingness for the deal More

by s.shedd32
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
Jul 05, 2021 -

Fort Wayne Toyota responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Michael and hope you enjoy your new vehicle. We truly appreciate your feedback!

July 02, 2021

The girl who scheduled my appointment was very uninformative and services were performed that I did not request. More

by LIGGETTTV
Recommend Dealer
No
Employees Worked With
Herb Lefler
Jul 18, 2021 -

Fort Wayne Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to try to turn things around for you as well as address any issues with our team here.

July 01, 2021

VERY pushy. Not interested in listening to any questions or even considering adjusting the price for damage and missing parts. As a woman I feel like they were trying to take advantage of that and I'm not i More

by L
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin , Irfan
Jul 18, 2021 -

Fort Wayne Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

July 01, 2021

Alex was great to work with! Would highly recommend him! More

by NFAIRCHILD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
Jul 01, 2021 -

Fort Wayne Toyota responded

Your recommendation of Alex is appreciated by all of us here at Lexus of Fort Wayne! Thank you for your business, we hope to have the opportunity to work with you again down the road. Safe travels!

June 30, 2021

Alex was great.. Everyone was super nice. Irfan kept the finance part interesting and was awesome! I will be recommending Fort Wayne Toyota Lexus to anyone looking for a vehicle! More

by pchorp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex, Irfan
Jun 30, 2021 -

Fort Wayne Toyota responded

All of us at Lexus of Fort Wayne are grateful for you taking the time to leave your five-star review. Our staff is very dedicated to sending our guests home in vehicles that are right for them and we will be sure to pass along your kudos to Alex, Irfan, and the rest of the team. Enjoy the new ride!

June 28, 2021

I was clearly lost and everyone working helped me figure everything out and made me feel very comfortable More

by PJENNIFER93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name
Jun 28, 2021 -

Fort Wayne Toyota responded

We're glad to hear that the Fort Wayne Toyota Lexus team took such great care of you during your recent visit! Thank you for trusting us with your business - we all sincerely appreciate the support!

June 28, 2021

Friendly fair price on time job completion willing to take time to talk with you knows the products very well willing to negotiate just a great experience More

by ED.VANOVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 28, 2021 -

Fort Wayne Toyota responded

Thank you for reviewing Fort Wayne Toyota Lexus, Ed! We're deeply grateful for your feedback and support, and we hope to see you back again next time!

June 28, 2021

I was at the center for the 15,000 mile service. Work stareted immediately on my arrival and was finished in good time. the staff was very friendly. More

by rklenke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service dept
Jun 29, 2021 -

Fort Wayne Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We look forward to continuing to serve you in the future.

June 25, 2021

Did their best to figure out intermittent problem with safety sensors. More

by CHRIS@FENSLER.NET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Rinker
Jun 25, 2021 -

Fort Wayne Toyota responded

Thank you for sharing a positive review of Lexus of Fort Wayne! We hope to have the opportunity to assist you again in the future, Chris.

June 23, 2021

We had researched the RAV4 Hybrid and found one at Fort Wayne Toyota Lexus. Knowing that they go quickly, we called when we were about an hour away. Blaze confirmed that they still had the vehicle then h More

by APRILMORRELL
Recommend Dealer
Yes
Employees Worked With
Blaze
Jun 23, 2021 -

Fort Wayne Toyota responded

Thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with our team at Lexus of Fort Wayne, and we will certainly pass along your kind words. We hope to see you again sometime!

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