Fort Wayne Nissan

Know your rights My husband purchased a 2015 Versa at a wonderful price, it was exactly what he wanted. The personnel who worked with him were are professional! Yet My husband purchased a 2015 Versa at a wonderful price, it was exactly what he wanted. The personnel who worked with him were are professional! Yet we have one concern - what happens when you have your credit frozen and you are paying cash? Due to regulations for car dealers in connection with the Patriot Act, they must verify the identify of the purchaser. Due to our credit being frozen they were unable to verify we were in fact who we said we where. We were told that we would have to unlock our credit: no specifics as to how, how many agencies, or provided a clear explanation as to why other than a federal government requirement. After much discussion with various personnel, we found that there was in fact alternative methods available to a consumer rather than having their credit unfrozen. The dealership needs to train all personnel handling sales, then if in fact they require at least once per week that a consumer unlock their credit to purchase a car with cash, there are alternative ways their identification can be verified. Without our being proactive, educating ourselves, we would have probably walked away from the sale. More

Bought a 2013 Nissan Rogue Bought my first Nissan from the dealer. The young man, Rashan, that took car of us was wonderful. He was very pleasant and had a sense of humor maki Bought my first Nissan from the dealer. The young man, Rashan, that took car of us was wonderful. He was very pleasant and had a sense of humor making the time there very enjoyable. The finance guy, Jesse, was also very pleasant. I would recommend this place to everyone. And I love my new SUV! More

Will never buy another Nissan! Had to have 4 new rear ends put in Titan within a year I called corporate and they would not do anything about it so I will never buy another Nissan Had to have 4 new rear ends put in Titan within a year I called corporate and they would not do anything about it so I will never buy another Nissan and I will make sure everyone knows what kind of service they provide which is none! Whenever the rear end went out they tried to say it was because I pulled my Jon boat so as you can tell Nissan is poor quality to if a full size truck can not pull a 6000lbs boat and trailer. I hope everyone reads this and thinks twice before putting themselves in this situation. More

Just had my 2010 Nissan Murano in for a simple oil change. The service was great and the facilities were extremely clean. The waiting room has been updated with free coffee, water and popcorn. The service took The service was great and the facilities were extremely clean. The waiting room has been updated with free coffee, water and popcorn. The service took approximately 45 minutes which gave me time to review the look at the new 2015. Since the renovation has been done it's a pleasure to have my autos serviced. I also have a 2014 Infinity which they service and I'm completely satisfied. More

Two Nissan Family Just drove home in a 2015 Nissan Rogue and absolutely love it. In 2013 my husband purchased a Pathfinder and it has been the best car ever. We are c Just drove home in a 2015 Nissan Rogue and absolutely love it. In 2013 my husband purchased a Pathfinder and it has been the best car ever. We are completely sold on Nissans and have had great experiences with the staff both times. Justin, Sales Representative did a terrific job of explaining options. Curtis, Sales Manager, was also very helpful in the process answering my many questions. It was truly a pleasure working with Jesse in Finance. Actually, it is the first time that we have leased a car and found it to be good experience,. There have been a couple of recall issues with the Pathfinder that were resolved in a timely manner and the experience with the Service Dept. has always done an outstanding job. We are a Two Nissan car family and proud of it! More

Will NEVER buy another Nissan Unfortunately, the past 1.5 months changed my mind about ever doing business with this dealership and/or Nissan ever again. My car started to act up Unfortunately, the past 1.5 months changed my mind about ever doing business with this dealership and/or Nissan ever again. My car started to act up with issues that were not fixed (was told they were fixed) prior to 120K miles. If I would have known about the MAJOR transmission issues with the CVT transmissions and that Nissan extended the warranty to 120K due to these issues, I would have dug deeper. I never rec'd any notice or information about this extended warranty. Now, I am 10K over the warranty and have paid $3,500 for a new transmission and my car is not drive-able. In addition I was told I needed new brakes, roters and several other misc. car repairs. My husband, did move forward to change the brakes himself and unfortunately, they were 1/2 used. Why am I being told I needed new brakes etc. After seeing for my self the padding on the brakes and took pictures, I am more than skeptical about their honesty. I am now being told the the ABS system, sensors etc are all bad. Ironically, I drove all the way home from the dealership, ran just fine (some lights were on) and the next day, guess what....it was doing the exact same thing prior to my transmission being replaced. I was also told, my transmission fluid was never changed until 90K miles even though I bring my car if for 95% of all my service. My file is huge because I have always taken care of my car. I then, filed a complaint with Nissan corporate and many stories have since changed. Now, I am being told I had my transmission fluid changed at 30K and I denied the 60K and changed again at 90K. Why would a faithful consumer, that has a long service record of upkeeping their car EVER turn down a $200 transmission fluid change. Like I mentioned previously, trust...remember the brakes? I could write a whole story book about miscommunication between the dealership and Nissan corporate but I will end my story with do YOUR HOMEWORK. Read about the transmissions....sounds like there are still issues and document everything you do! I will not purchase another Nissan and would not refer my "enemy" for service and or their product. By the way, the recent service rep Jackson, has been great trying to help us get through this cluster! More

Great place to buy a vehicle! Saw a couple of Rogue's on the road and liked the look of them. Needed a second vehicle, stopped by to look on my birthday. Drive great, love the colo Saw a couple of Rogue's on the road and liked the look of them. Needed a second vehicle, stopped by to look on my birthday. Drive great, love the color (Midnight Jade) and know I will love the great gas mileage. Didn't know if I wanted to lease or rent but the deal was so great, just ended up buying, what a great birthday it was! Didn't know anything about the dealer or the service but the buying part went so great, don't expect to experience anything less with the service. More

Went to look at a used car at this place... This is what I think...Drove all the way from Columbus Ohio to look into a purchase of a so called "PRISTINE" used 2006 Infiniti G35. A two and a half This is what I think...Drove all the way from Columbus Ohio to look into a purchase of a so called "PRISTINE" used 2006 Infiniti G35. A two and a half hour drive by the way, Apparently the internet price, is non negotiable, I did not know this but that's fine. Looked over the car, looked good with the exception of a missing dip stick and a few other loose and missing parts under the hood, other than that I was still interested in purchasing it. Took it for a test drive....apparently pristine included a bad passenger side rear wheel bearing? The test drive blew oil all over the engine compartment do to the lack of a dip stick, mentioned above, one would think the dealership would be willing to deal just for the embarrassment of it. No, Would not budge on price, did not even offer to fix the problems at their full price, "Pristine"! I was truly interested in purchasing the car, I was just going to charge it on my American Express and take it home. I walked away. The sales boss thought that just because we drove there, we would buy, calculation, fail! Would not recommend anyone to these guys they are an amazing bunch of "used car salesmen"! LOL! When told about the dip stick and lose parts, crickets. Same when I raised the issue of the wheel bearing, crickets. Their mechanic when they put it on a lift for me to look at the undercarriage with oil dripping all over the place, Crickets? WOW! This dealership misrepresents used vehicles. A pristine car to me does not include cars with missing parts and bad bearings. Thanks for reenforcing the old used car Icon! More

Purchase of a used car I tend to keep my cars for a long period of time so a trip to the car dealer isn't something I have to contend with very often. My experience with Fo I tend to keep my cars for a long period of time so a trip to the car dealer isn't something I have to contend with very often. My experience with Fort Wayne Nissan was very positive. I experienced no high pressure sales techniques, the salesman was personable, I got the price that I thought it would sell for. I noticed a lot of negative reviews from other customers the difference I feel in my experience is that I paid cash, and refused to buy a warranty did my research on the car I wanted to buy. Added plus I was introduced to Bob Rohrman who happened to be visiting the dealership, nice guy. More

When I purchased my new 350 Z from Fort Wayne Nissan I had a choice between life time oil changes or a set of free tires. I elected a set of tires only to find out that FW Nissan would not honor this offe had a choice between life time oil changes or a set of free tires. I elected a set of tires only to find out that FW Nissan would not honor this offer because they had to be replaced within 30 days of purchase of my new car. Really? Who gets a set of tires within 30 days of purchasing a new car? Lance, the sales manager had promised to return phone calls and never did after after a week of waiting. Their final answer was that they would not honor their written agreement. Fort Wayne Nissan lacks any integrity and I would certainly find another dealership in the future! More