Fort Wayne Nissan

My wife and I were treated like family throughout the entire car buying process. We can’t give enough thanks to Shanna for her professional customer service. I would also like to thank Connor for making entire car buying process. We can’t give enough thanks to Shanna for her professional customer service. I would also like to thank Connor for making sure all our questions and concerns were taken care of. We will be life long customers and recommend all our friends and family! Thanks again Nissan Fort Wayne! More

My husband brought the Nissan Rogue in to get it serviced. It looks like the Service Advisor was Herbie Tran & the Technician was Scott Roehrman. Brad felt everything went well at the appointment serviced. It looks like the Service Advisor was Herbie Tran & the Technician was Scott Roehrman. Brad felt everything went well at the appointment. I do feel that the cost for servicing our Nissan is quite a bit higher than the local mechanics we used on our previous vehicle. More

convenient,easy to usecustomer service is convenient,easy to use customer service is friendly service department is good service is on time the amenities at the office is good sales depar convenient,easy to use customer service is friendly service department is good service is on time the amenities at the office is good sales department is friendly More

Really enjoyed working with Zach G. He was a great help Really enjoyed working with Zach G. He was a great help showing and explaining all the new features and didn't make us feel pressured at all about o Really enjoyed working with Zach G. He was a great help showing and explaining all the new features and didn't make us feel pressured at all about our new purchase. More

Nice people. Easy to get along with. My only complaint is the dealers didn't talk much about the cars. I had to frequently ask questions to get information. is the dealers didn't talk much about the cars. I had to frequently ask questions to get information. More

Herbie was very friendly and personable and informative. I loved that you offer a shuttle to take me home and pick me up and transport me back into your dealership. I was totally impressed with the entire e I loved that you offer a shuttle to take me home and pick me up and transport me back into your dealership. I was totally impressed with the entire experience. I was a little bummed that you would not take my expired coupons for a discount on the service. More

Prompt Professional I really like the comfy waiting Prompt Professional I really like the comfy waiting lounge and nice bathroom Will be nice when restrictions are lifted and can get a cookie again Prompt Professional I really like the comfy waiting lounge and nice bathroom Will be nice when restrictions are lifted and can get a cookie again More

Service was fast and easy, Just cant believe $137 for a single car key !!!!! If I ever need another key I will be looking else where first single car key !!!!! If I ever need another key I will be looking else where first More

Terrible service. I scheduled a 9 am appointment on a Wednesday. I dropped my car off the night before my scheduled appointment- they didn’t see my keys so they thought I no showed. By the end of the nex Wednesday. I dropped my car off the night before my scheduled appointment- they didn’t see my keys so they thought I no showed. By the end of the next business day (Thursday) my car was just on the diagnostic tool. Because it was so late they ordered parts on Friday - my vehicle wasn’t completed until the following Tuesday. At no point did my service provider call me to update - I had to call and check on things each time. When we called the service dept we would be on hold for more than 10 mins and eventually would get an operator who would “pass along” my messages. Very disappointed in their lack of timeliness, communication and the perception that they had no urgency to fix my vehicle. I’m a working mom of 3 - very hard to arrange alternate transportation when they keep telling you “one more day”. We will never bring our vehicle back to their service dept. More

Just went in for a simple oil change. Appointment was at 10:15 and got out at 11:45. No explaination on why. Service was overbooked by the looks of it. 10:15 and got out at 11:45. No explaination on why. Service was overbooked by the looks of it. More