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673 Reviews of Fort Myers INFINITI - Service Center
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June 24, 2020
The best family atmosphere. Simply unbeatable. Brought my car back from Orlando to be serviced here for that very reason. Part of the family for five years and I have no regrets. car back from Orlando to be serviced here for that very reason. Part of the family for five years and I have no regrets. More
by TROYCAM123
April 08, 2020
I wish I could give 0 stars. Stay away from this dealership if you care at all about your car. First of all, I came here 3 or 4 times. I first spoke with Rick Libby who lied & said he wasn't able to dealership if you care at all about your car. First of all, I came here 3 or 4 times. I first spoke with Rick Libby who lied & said he wasn't able to look up my warranty & charged me for services that were in fact covered by my warranty. They charged me for the diagnoses. I went back the next day and spoke with Greg Gershfeld who apologized & sent me a check after looking up my warranty (that they apparently weren't able to do) which would have never happened if I hadn't checked myself. I have a Q50 & it kept shutting off on me when I would come to a stop, it happened constantly. After they told me that there was nothing wrong with my car & he apologized and sent me a check, he told me to record when the car shuts off on me. So I did. Came back, they kept my car for the weekend & gave me a loner. When I came back I talked to Greg and he said again there was nothing wrong with the car & gave me a new battery. & then I came back a third time because the car shut off on me leaving the dealership & at this point I literally said "well hopefully I won't kill myself out there" GREG GERSHFELD said AND I QUOTE "If you do, we would just lose another customer." He also added that if I didn't like how they did business that there were other Infiniti dealerships I could go to. Completely speechless, I left & did just that. I went to the Naples INFINITI & what do you know, they found the problem & fixed my car, which was all covered under my warranty. Greg Haverly, from Naples looked up my warranty, almost immediately & took full care of me & my car in the most professional manner. After the worst experience I had ever had, I will ALWAYS take the drive all the way down to Naples just for the impeccable service. More
by Abraham
Employees Worked With
Greg Gershfeld
March 20, 2020
The appointment was conducted on time, the work was done in a speedy manner, and the facility and waiting room were exceptionally clean and offered very nice amenities to the customers waiting for their veh in a speedy manner, and the facility and waiting room were exceptionally clean and offered very nice amenities to the customers waiting for their vehicle to be serviced. More
by Susanbhartman1
Employees Worked With
February 27, 2020
On time Excellent This is a top notch dealership and Rick was an absolute pleasure to work with! I will highly recommend them to anyone that is in the market Excellent This is a top notch dealership and Rick was an absolute pleasure to work with! I will highly recommend them to anyone that is in the market for service. More
by Fmast
Employees Worked With
February 21, 2020
Zach is always very helpful and professional. He is prompt and thorough. He explains the service required, keeps me updated on the status of my car, and explains any additional work required. prompt and thorough. He explains the service required, keeps me updated on the status of my car, and explains any additional work required. More
by michellewise
Employees Worked With
Zach
February 20, 2020
Service very courteous and professional! They tested until the problem was found and corrected! A courtesy car was provided, so inconvenience was at a minimum. until the problem was found and corrected! A courtesy car was provided, so inconvenience was at a minimum. More
by Elfriede Parsons
Employees Worked With
Zach Irvin
February 05, 2020
Annual Service I always have a great experience. The service is super attentive and detailed with their explanations. It's very easy to get in and out. I always have a great experience. The service is super attentive and detailed with their explanations. It's very easy to get in and out. More
by victoria.basil
Employees Worked With
January 01, 2020
They made experience easy and explained my service. I felt confident having some preventative maintenance done. Pleasant lounge area with internet. Nice follow up after service. felt confident having some preventative maintenance done. Pleasant lounge area with internet. Nice follow up after service. More
by Drewlobdell
December 28, 2019
Service repair The service staff is always very professional and expedient. They always address our needs and make sure we are taken care of. Thank you so much for The service staff is always very professional and expedient. They always address our needs and make sure we are taken care of. Thank you so much for your kind service. More
by JasonFile
Employees Worked With
Other Employees :
Cindy Laird, Jay Gillford, Dayna Clark, Greg Gershfeld
November 06, 2019
Excellent Service I just moved to the area and visited the Fort Myers Infinity dealership for service on my vehicle. I was truly impressed with the customer care and co I just moved to the area and visited the Fort Myers Infinity dealership for service on my vehicle. I was truly impressed with the customer care and communication I received from Mr. Rick Libby. He very promptly reached out to me with the assessment of the repairs needed. Mr. Libby reviewed and recognized I had a warranty which covered one of the more extensive repairs. This was never my experience at the previous Infinity dealership I frequented. Mr. Libby kept me informed on a daily basis of the status of the repairs and approximate date of completion. At pick up, Mr. Libby reviewed with me all the work listed on the invoice - also not something the other dealership ever took the time to do. I appreciated his efficiency and the ease of the process. I will definitely return and highly recommend this service center. Cynthia S. More
by Cynthia S.
Employees Worked With
