Fort Myers Genesis

My experience with this dealership is mixed! Working with Chris, Madison and Phil Moody was very good. The process of getting my vehicle was not great! It took me 4 hours from the time I arrived Working with Chris, Madison and Phil Moody was very good. The process of getting my vehicle was not great! It took me 4 hours from the time I arrived for my appointment until I drove away with my new car. This process was totally inefficient. My salesman was overwhelmed by handling another customer coincident with me. Getting into the Finance office took forever! I believe he was overwhelmed with too many closures in a compressed timeframe. As far as the new vehicle is concerned, the windshield was not clean and I had to clean it when I got home. The other comment is in regard to the dealership offices. Very poor and unprofessional! I realize a new building is being planned which should resolve that issue. The managers office in the corner had dark windows so you could never see the manager or what was going on or not going on! I believe transparency should exist across all employee offices, much like every other dealership I have experienced. In summary, I am pleased with my new car and I enjoyed working with Chris, Madison, and Phil. I hope my future service needs at this dealership will be excellent and efficient. Dick White More

Mark, my sales representative was extremely helpful, respectful and knowledgeable. I would highly recommend the brand, the dealership and the staff. respectful and knowledgeable. I would highly recommend the brand, the dealership and the staff. More

Service department Lori was friendly and efficient. Service update was preformed and I am satisfied Service update was preformed and I am satisfied More

The service agent and car rental agent were courteous, helpful, and professional. While I did not meet the mechanic, the work was completed as requested. helpful, and professional. While I did not meet the mechanic, the work was completed as requested. More

Leonel in service was very nice, kept me informed of the status and when it would be ready. Car was cleaned and ready to go Thanks to everyone in the service department! status and when it would be ready. Car was cleaned and ready to go Thanks to everyone in the service department! More

Very knowledgeable, very relaxed environment, very respectful on what you are looking for, great group to work with respectful on what you are looking for, great group to work with More

A friendly environment and easy process with setting up a service appointment. Leo assisted me; he has a witty and engaging personality. Lol!😁 He even helped me in choosing the right coffee flavor which w service appointment. Leo assisted me; he has a witty and engaging personality. Lol!😁 He even helped me in choosing the right coffee flavor which was delicious.❤️ More

Good work and good job on the car and the rest took care of itself of itself More

N needed a new battery. No problem. They picked up my car put in a new battery and brought it back. It was after warranty so I had to pay, but I did get three years warranty No problem. They picked up my car put in a new battery and brought it back. It was after warranty so I had to pay, but I did get three years warranty on my battery. More

Call was given appointment. Have 2023 GV70. Appointment was one month past warranty. Service cost me $210 plus rotation and align Think 4 days past warranty was unfair. Car Have 2023 GV70. Appointment was one month past warranty. Service cost me $210 plus rotation and align Think 4 days past warranty was unfair. Car was washed. Unfair!!! More