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Ford of Peoria
Peoria, IL
228 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 228 reviews
December 04, 2024
The service department was great The person on the phone when I try to set up a appointment didn't even answer the phone using the name of the business Not very business like when I try to set up a appointment didn't even answer the phone using the name of the business Not very business like More
by Miajprice
Employees Worked With
Service department
October 25, 2024
Have more issues with my car now than I did prior to being in the shop. They installed a part incorrectly causing all kinds of problems. Very disappointed being in the shop. They installed a part incorrectly causing all kinds of problems. Very disappointed More
by Henrysmomma78
Employees Worked With
Ron Herman
October 01, 2024
This dealership and most specifically their service department is amazing. I live an hour and twenty minutes away and I took my Dads car to our local Ford dealer to diagnose the windshield wiper proble department is amazing. I live an hour and twenty minutes away and I took my Dads car to our local Ford dealer to diagnose the windshield wiper problem. They did nothing. I decided to take the car to Ford of Peoria on Pioneer Park. They diagnosed and fixed the problem in no time. In the course of replacing the motor for the wipers the windshield was accidentally damaged. Again, no problem for them. They replaced the entire windshield and gave me a loaner car on the day of the windshield replacement. I will drive the hour and a half to have our cars serviced at Ford of Peoria on Pioneer Parkway. I can’t say enough good about this dealership. Even from the moment of driving up to the service lane area these folks exude professionalism and care. More
by Cynthialgrant
Employees Worked With
Jim Trent
July 25, 2024
Sareena & Rolando went the extra mile. We drove home to make sure that 4 sets of golf clubs and 4 people would fit comfortably …bought our Edge same day. Thank you!! We drove home to make sure that 4 sets of golf clubs and 4 people would fit comfortably …bought our Edge same day. Thank you!! More
by Beschendal
Employees Worked With
Sareena & Rolando
April 12, 2024
This dealership knocked it out of the park on servicing my vehicle! I own a transportation company and my 2022 Ford Transit Connect van broke down unexpectedly mid delivery. It was very urgent to get it lo my vehicle! I own a transportation company and my 2022 Ford Transit Connect van broke down unexpectedly mid delivery. It was very urgent to get it looked at. I called 3 Ford dealerships closer to me, and none of them could even look at it for a week. When I called Ford Peoria, the service manager said “sure, I can look at it today just get it in here”. The very next day it was assessed and repaired. It was just a bad sensor. But my company would have been down for over a week if they didn’t squeeze it in like that. I felt they understood my situation and urgency, and they provided great customer service! I will continue to use their service department for sure- Thank you!! Respectfully, Allison Dries Krown, LLC More
by allisond437
Employees Worked With
Doug Hall
November 27, 2023
Working with Doug Hall was well worth the 2. 5 hour drive. We had been searching for an Explorer Hybrid and couldn't find one closer. Doug was knowledgeable about the vehicle and extremely cour 5 hour drive. We had been searching for an Explorer Hybrid and couldn't find one closer. Doug was knowledgeable about the vehicle and extremely courteous. He helped us complete the trade-in and new purchase quickly. DJ in Finance helped wrap the purchase up and provided us with the rate and payment schedule we needed. DJ also shared information to ensure we requested a pro-rated return of the warranty and maintenance package we had purchased for our previous Explorer. Thank you Doug and DJ! More
by TSQUARE97
Employees Worked With
DJ Aronhalt, Doug Hall
October 13, 2023
Terrible service. Absolute terrible management. Charged us $3000 to fix our car and they fixed the wrong part. Now they don't want to deal with it anymore so they wa Absolute terrible management. Charged us $3000 to fix our car and they fixed the wrong part. Now they don't want to deal with it anymore so they want to have it towed elsewhere. Engine is still all torn apart and parts all over the inside of the car. We are out $3000 and still can't drive the car. More
by jbriss
Employees Worked With
Mark Tondi
September 12, 2023
At a recent visit to have my car serviced, i came in contact with Ron Herman in the service department. He is one of the rudest people I have had to speak to at the Ford of Peoria. He should be educated contact with Ron Herman in the service department. He is one of the rudest people I have had to speak to at the Ford of Peoria. He should be educated to look at the customer while talking instead of eating and staring at the computer. I feel he is very arrogant and looks down upon women like I did not know what I was talking about. Will not be back. . More
by sg
Employees Worked With
Rusty Hall
