Ford of Orange

When financing our 2014 Ford Mustang Coupe, we specifically asked for financing through Ford Credit since we have financed many Fords & Lincolns through them over the years, HOWEVER, AFTER we left specifically asked for financing through Ford Credit since we have financed many Fords & Lincolns through them over the years, HOWEVER, AFTER we left the dealership, they decided to go through Capital One instead....When we called to try to get them to change the financing, they said it was too late and they would not be willing to change anything.....So, basically, they figured they got our money and were pretty much done with us.....The sales staff and the mgrs. and finance officers were REALLY NICE to us before the deal, but afterwards......horrible. I absolutely would not recommend this particular dealership to anyone...not even my worst friend... More

I had (by far) the smoothest buying experiance ever. The truck was exactly what I was looking for and the price was right. What really sold me on the dealership however is what I saw while waiting for my tr truck was exactly what I was looking for and the price was right. What really sold me on the dealership however is what I saw while waiting for my truck to be brought around. I was anxious to get in my new truck for its first drive home so I peeked around the corner of the back lot to see if it was finished being washed and fueled up. I was a little surprised to see the service manager, Bob wiping my truck down himself! It was that attention to detail and pride in the product that will keep me coming back to Ford of Orange. More

Bought a certified Ford vehicle here. Got a pretty good price after a lot of haggling and was satisfied with the people and purchase. However, as soon as the papers were signed they no longer cared about m price after a lot of haggling and was satisfied with the people and purchase. However, as soon as the papers were signed they no longer cared about my purchase. They didn't activate the satellite radio even after numerous calls/emails, the vehicle was missing the license plate mounts, and it's been in and out of service since purchase due to issues with the vehicle. Some of which the other dealer I am taking it to now are saying was because of incompetent technicians at Ford of Orange. Overall, I would not recommend this dealer because of their lack of care/commitment following a sale, and the issues I have been having that shouldn't be on a 26k certified vehicle. This place may advertise low prices, but at this point I'd have rather went elsewhere and paid more for a better experience. Also, I'm now stuck with buying the plate mounts and activating the radio services which were even on the window sticker as included. More

I haven't bought a new car in a while. I detest the typical car buying experience. On this occasion I dealt with Mr. Pratt and could not have been more satisfied. I told him what I wanted and with whi typical car buying experience. On this occasion I dealt with Mr. Pratt and could not have been more satisfied. I told him what I wanted and with which options. He didn't try to upsale me and we agreed on a price. There were no trips to the "managers office" or other games like that. He found a car and while it was being delivered we did the paperwork. Guess what? No surprises. Everything was as we agreed with no "problems" that turn up later that cost you more money. There was not a single sales trick pulled, which I appreciate as I have no tolerance for the usual game. If you are in the market for a Ford or Mazda, I would definitely recommend Mr. Pratt. Best salesman I have ever worked with. More

Very easy to work with. They are friendly, knowledgeable and most importantly, they do what they say they will do. No hassle, no pressure and no "sales pitches". and most importantly, they do what they say they will do. No hassle, no pressure and no "sales pitches". More

This car purchase was the best experience we've ever had buying a new car! Christopher made it so pleasant and easy for us from start to finish. He has excellent customer service and even after we had our buying a new car! Christopher made it so pleasant and easy for us from start to finish. He has excellent customer service and even after we had our car he continued to follow up with us several times to make sure we were still satisfied and enjoying our new car, and to see if he could help us out with any questions. We will definitely come back to Christopher in the future and we highly recommend him to anyone in the market for a new vehicle! More

Chris does a great job. Has a great product. I feel as though he treated us right in our company fleet needs. As long as the Ford of Orange service department treats us right, we have found a solid source though he treated us right in our company fleet needs. As long as the Ford of Orange service department treats us right, we have found a solid source for our fleet needs. More

Original contact via web with Alan Adoian, he was not meeting my needs. They handed me over to Chris Pratt and we worked the deal over phone/email. I showed up at the dealer, without an appointment and h meeting my needs. They handed me over to Chris Pratt and we worked the deal over phone/email. I showed up at the dealer, without an appointment and he was there to help. Thank you for stepping up, making time and paying attention to my detailed needs. The industry needs more work horses like Chris. He made for a smooth transaction from start to finish and his product knowledge was top shelf. Mike Kitzmiller the general manager made sure that I was taken care of after our first issue with Alan Adoian. More

Chris made buying a car so easy. We called and told him what we wanted and he called us when he found what we were looking for. He even answered an e-mail while he was on vacation! what we wanted and he called us when he found what we were looking for. He even answered an e-mail while he was on vacation! More