Ford of Londonderry | Page 90

This was my first time buying a new car, and I cannot praise highly enough the people at Ford of Londonderry. Tom Doyle (my Sales Rep) is a superstar, and together with the dealership management and fina praise highly enough the people at Ford of Londonderry. Tom Doyle (my Sales Rep) is a superstar, and together with the dealership management and finance team, everyone made this a fantastic experience. There was no pressure, just honest, straightforward, and customer-focused service. Tom helped me find the perfect new car (2011 Ford Focus SE) and could not have done more to help. If I am ever in the position again to buy a new car, or recommend a dealership to someone, it will be Ford of Londonderry. More

I had a great buying experience at Ford of Londonderry. I reach out to this dealership through Edmunds.com for a quote on a 2011 Ford Escape for my wife. They were more than happy to work with via email; I reach out to this dealership through Edmunds.com for a quote on a 2011 Ford Escape for my wife. They were more than happy to work with via email; I will not buy a vehicle unless a dealer is willing to do it via email as it removes the entire sales floor game. I was looking for a specific vehicle and Bob Morrisette was able to find one very close to what I wanted within a few hours. They were also quick to mention that they would be more than happy to order exactly what I wanted, I felt no pressure what so ever from Bob just great service. After a very brief negotiation, the deal was done and I was very happy with the final price of the Escape. I was also very pleased when the time came to trade in my wife’s car; the dealership offered a very completive price for the vehicle and played no games whatsoever. I knew what the car was worth as I had run it through Kelly Blue Book and Ford of Londonderry was right were Kelly said they should be. I had such a good experience that two weeks later I went back and bought a Ford Edge Sport for myself using the same process as above. Overall I was very satisfied and would highly recommend this dealership to anyone and in particular Bob Morrisette More

Buying my new car from ford was not only hassle free, but very enjoyable. My salesmen was Jeff Brunini, He was such a great pleasure to work with. He was so respectful. I still to this day have 100 question very enjoyable. My salesmen was Jeff Brunini, He was such a great pleasure to work with. He was so respectful. I still to this day have 100 question and he is always willing to answer them and does it with a smile on his face. Because of the service i recieve at Ford, and Jeff Brunini, i will always own and buy a ford! More

Jeff couldn't have done a better job if he tried. He helped find the perfect car for me, handled all of the logistics and paperwork (including dealing with the missing title to my old car), and gave me helped find the perfect car for me, handled all of the logistics and paperwork (including dealing with the missing title to my old car), and gave me all of the time I needed to make my decision. He went above and beyond, bringing the car to me first to test drive, and rearranging his schedule to ultimately deliver it, as I was unavailable at the time we had originally decided upon. He followed up and continued to offer his help after the sale was made, and the time and energy he has dedicated to helping me is very much appreciated. More

This was the nicest experience I have ever had purchasing a car. This dealership was worthy the extra miles we drove to get to it. We have 3 other Ford dealerships within 10 miles of us. I do not consider th a car. This dealership was worthy the extra miles we drove to get to it. We have 3 other Ford dealerships within 10 miles of us. I do not consider these dealerships worthy of my business or time - they only want the sale. The sales team at Londonderry Ford are great people. They listened to our needs and matched us to the perfect car. There were no surprises with the financing. They made us feel like we mattered to them. I would highly recommend this dealership. I will be a returning customer. More

Brought in vehicle for recall. Vehicle ran fine before recall work was done. Vehicle was almost undrivable(massive engine surges and cutouts) after recall completed. I asked that they take the vehicle bac recall work was done. Vehicle was almost undrivable(massive engine surges and cutouts) after recall completed. I asked that they take the vehicle back and restore it to the condition, and configuration, it was in before they "worked" on it. Response from service manager (oxymoron) was "We can't help you, the warranty is up". His dealership cripples my vehicle and thats it. He acknowledges that the recall work could likely have caused the engine to run so poorly but refuses any remedial action. Furthermore the work order stated the vehicle had a road test performed. Either that was a lie or the technician who performed it was incompetent. It was virtually undriveable and any technician who passed it should be let go. More

Was looking for a vehicle no one seemed to have. Contacted me and offered to find it. They found it and contacted me immediatly. Very pleasant people to deal with and seem to actually happy to see y Contacted me and offered to find it. They found it and contacted me immediatly. Very pleasant people to deal with and seem to actually happy to see you when you walk in. Car buying process was very smooth. A nice change from some of the games other dealers play. Overall I am very happy with my purchase and will recomend to others. More

Good follow up without being pushy. Friendly dealership on phone and in person. Very accomodating. They dealt with financing, taxes, plates and insurance without me being there and delivered car to me in M on phone and in person. Very accomodating. They dealt with financing, taxes, plates and insurance without me being there and delivered car to me in Massachusetts. Will definately consider this dealership the next time I need a car. More

Everyone at the dealership was very professional, prompt, polite, friendly and helpful. We came from NJ to purchase the vehicle, they volunteered to pick me up at the airport and expedited the sale. Ne polite, friendly and helpful. We came from NJ to purchase the vehicle, they volunteered to pick me up at the airport and expedited the sale. Negotiations went smoothly. Jeff and the dealership are a pleasure to do business with. More

Great experience. I worked with Jeff Brunini (the internet manager) who gave me a great price...right in line with Edmund's pricing. Lee Turner finalized the deal. I bought my prior F-150 from Lee ba internet manager) who gave me a great price...right in line with Edmund's pricing. Lee Turner finalized the deal. I bought my prior F-150 from Lee back in 2003. I had a great buying experience then and I had a great buying experience again. This dealership is very friendly, they follow up on the sale and are there to help out with any questions. Chuck, the finance manager, is not your typical finance manager. He does not push you into extended warranties or other items you may or may not want. I truly feel that they are there to sell you a vehicle at the best possible price. My prior F-150 has been serviced there since 2003. My experience with the setvice department has been very positive. My former F-150 has never let me down and to this day runs like a top. I intend on having my new F-150 serviced at this dealership as I did my former F-150 even though I have two other Ford dealers closaer to my house. Londonderry Ford if worth the trip. You will not be disappointed. More