Ford of Latham - Service Center

Dan the service advisor was friendly and explained everything clearly. He also made the process efficient and kept me in the loop with what was going on with my vehicle. everything clearly. He also made the process efficient and kept me in the loop with what was going on with my vehicle. More

The service adviser did a great job taking my information, keeping me informed, and completing the service order along with completing the extra work that was needed. information, keeping me informed, and completing the service order along with completing the extra work that was needed. More

I drove my truck into the Service Living Room! The Valet was at my door in seconds. Brian said my service would take up to three hours. Everyone there so accommodating. I spent only about an hour The Valet was at my door in seconds. Brian said my service would take up to three hours. Everyone there so accommodating. I spent only about an hour and thirty minutes in the waiting room on my laptop the truck was ready! Great experience! More

Ritchie was great to deal with! He really listened to me and tried to make the best of the situation. I appreciated his help. I didn't appreciate having to wait for over a week for He really listened to me and tried to make the best of the situation. I appreciated his help. I didn't appreciate having to wait for over a week for a part to come in, and how expensive everything was. More

Valet service was prompt, courteous, friendly and professional. Work was performed as requested. Communication was great. Difficult to improve excellent. professional. Work was performed as requested. Communication was great. Difficult to improve excellent. More

Got the work done that was needed! Katie Breen the service advisor was friendly and kept me informed. Katie Breen the service advisor was friendly and kept me informed. More

I was told my service charge would be $259, but it was $412 plus. I was also told it would be about an hour for the service to be done; it took 2 1/2 hours. I am a diebtic and experienced low blood gl $412 plus. I was also told it would be about an hour for the service to be done; it took 2 1/2 hours. I am a diebtic and experienced low blood glucose conditions which can be very dangerous if not corrected in time. I mentioned that to your payments person and she became argumentative and difficult to deal with. I told her several times to just finish the paperwork so I could leave as soon as possible to take my medications and correct my medical conditions. She did not listen and took her sweet xxx time to finish matters. I have been getting vehicles and maintenance thereof for more than 38 years ar Latham Ford. I have never been treated as poorly or as disrespectfully as my encounter yesterday. I have no desire or intention of returning to your facility again. I personally know Kara DePaula and will go there for future needs. More

My vehicle has an obvious mechanical issue with the foldable mirror. I was told that it requires a 200$ diagnostic fee. The advisor was unable to lookup if it was under warranty. I purchased a lifetime foldable mirror. I was told that it requires a 200$ diagnostic fee. The advisor was unable to lookup if it was under warranty. I purchased a lifetime oil change, and they bill me every single time for the oil changes. More

New. Dealership is much bigger more parking seems more organized Staff is efficient and helpful kept in communication with customers Dealership is much bigger more parking seems more organized Staff is efficient and helpful kept in communication with customers More

I sincerely could not be happier with my whole experience with the service department ~ I worked with both the Service Manager Bryan Cates as well as Vanessa Andrew, who is their Customer Relations Represent with the service department ~ I worked with both the Service Manager Bryan Cates as well as Vanessa Andrew, who is their Customer Relations Representative, as I am a Lincoln customer, and I have a concierge that works directly with the dealership to ensure a smooth experience, which indeed happened every step of the way, and I could not have been more pleased. They went above and beyond for sure, and I would also like to mention Jeff, who takes care of the cars coming in for service and the loaners going out, as well as Hunter in the Sales Department, who met with me a week later to answer a few questions about my “motherboard” ~ he obviously knows his stuff ~ he’s a keeper for the technology alone! Thank you all, I know that when and if I need to return for anything, I won’t be dreading a thing! More