Ford of Latham - Service Center

No video showing what was done. Issue w moonroof not fixed. Created new issue. Service dept never called back. Issue w moonroof not fixed. Created new issue. Service dept never called back. More

made me wait for hour to tell me they couldn’t do anything for me anything for me More

Called to have a recall fixed and scheduled for Ford mobile Service to come to my home. I would recommend this dealership. mobile Service to come to my home. I would recommend this dealership. More

Richard called me, he was very thorough. Gave me his business card. He said if I need anything to call him Gave me his business card. He said if I need anything to call him More

I brought the vehicle in for a recall was told it would take a half hour but could take longer on the phone. When I got there I was then told min hour and I was waiting there I said please don’t do anythin take a half hour but could take longer on the phone. When I got there I was then told min hour and I was waiting there I said please don’t do anything other than the recall ok no problem I was told we will get you in and out asap an hour later I get a text with a video all my tires pre off he is trying to sell me breaks on the rear an oil change and filled my washer fluid with xxxx when all I use is rainx and they new I was sitting there . I specifically said warranty work only that I didn’t want to sit there all day would have given a much better review if you could listen to the customer More

My experience was Great! Their team was able to answer any questions and provide excellent service Their team was able to answer any questions and provide excellent service More

Dan mannetti was great to work with got my ford explorer in faster then the actual date in faster then the actual date More

They were friendly and greeted me within minutes of my arrival. The work they did was done within a reasonable time and professionally. arrival. The work they did was done within a reasonable time and professionally. More

Excellent service. Oil, Filter and recall. Work was done and I was on my way. The new facility is very nice. Oil, Filter and recall. Work was done and I was on my way. The new facility is very nice. More

Longer wait than usual but waiting room very comfortable. That’s all I have to say That’s all I have to say More