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Ford of Latham - Service Center

Latham, NY

3.2
84 Reviews
Call Service Center (518) 328-3387

84 Reviews of Ford of Latham - Service Center

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September 28, 2024

Kept me up to date from start to finish . Brian explained everything very clearly thanks More

by PATDORAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Sep 28, 2024 -

Ford of Latham responded

Glad you had a great experience with Ford of Latham. Have a wonderful day!

September 27, 2024

After buying my excellent 2023 explorer 4+4 XLT. Other than a great sales person,Bob Jackson.I will never return to New Latham Ford for any service at all.Henry would have Fired every service personn More

by MIKEMADSEN121765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Jackson
Report | Print
Oct 01, 2024 -

Ford of Latham responded

Mike, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 26, 2024

Love the new digs! Service was phenomenal!! Left my vehicle, telling them I needed it by 11. Received a call before 10 that my truck was ready to be picked up! I really More

by Stars@12!!!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
Report | Print
Sep 27, 2024 -

Ford of Latham responded

Thank you for sharing your experience. It’s great to know our team could meet your expectations and support what matters most to you. We appreciate the positive feedback!

September 26, 2024

I left 3 messages to get an update on my vehicle and never had 1 call returned More

by RGEE302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Mandrigues
1.0
This rating includes all reviews, with more weight given to recent reviews.
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September 25, 2024

My service was the best! Brian at the desk was great and Mike, shuttle driver was such a pleasure. I could not have been more pleased. More

by donnatoner54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Service Desk and Mike, Shuttle Driver.
Report | Print
Sep 25, 2024 -

Ford of Latham responded

It's great to know our team made your visit with Ford of Latham such a positive one. Wishing you the best!

September 25, 2024

Always get me in and out in a reasonable time and they don’t try to sell services that I am not interested in. More

by KAD7253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Sep 26, 2024 -

Ford of Latham responded

Ford of Latham appreciates your feedback. Glad we could meet your service expectations. Take care!

September 24, 2024

Communication and updates was great. The work was done in a timely manner, very enjoyable visit. More

by SCOTTBAYER0213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Breen
Report | Print
Sep 24, 2024 -

Ford of Latham responded

Thank you for the kind words. We’re grateful for your visit to Ford of Latham and wish you well.

September 22, 2024

More services need to be done this week on my car. I will comment later when that is completed. More

by BACARR54
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
"Katie"
Report | Print
Sep 23, 2024 -

Ford of Latham responded

Thanks for the feedback. Feel free to reach out if you need any assistance with your services at Ford of Latham. Best wishes.

September 22, 2024

Service was very good ,but only 1 inspector on duty and DMV site was down making it a long wait. Same thing happened again with DMV Saturday when I had my trailer inspected. More

by ALF97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarod Nick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Ford of Latham responded

Thank you for your feedback. Please reach out to Ford of Latham directly so we can address this issue better.

September 21, 2024

I had a great experience with the service department. Very knowledgable and easy to work with. More

by SAMEDAYFSG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Sep 22, 2024 -

Ford of Latham responded

Sam, Thank you for choosing Ford of Latham. Your feedback and rating mean a lot to us. We're glad Brain was able to help, and we hope to see you again!

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