Ford of Latham - Service Center

Very helpful! Would go back again for servicing! Their new building is very nice! Thanks Would go back again for servicing! Their new building is very nice! Thanks More

Very difficult to get a hold of service advisor. Took 13 days to get vehicle back with almost no updates. Not done when promised. Only good thing was gave me a break on price. Took 13 days to get vehicle back with almost no updates. Not done when promised. Only good thing was gave me a break on price. More

Great communication with my service advisor Richie was polite and helpful. My car was fixed quickly polite and helpful. My car was fixed quickly More

There was a problem with a repair that Latham Ford completed (a major problem), and they refused to answer my calls or respond to more than 20 messages over a period of 2 months. I left messages for t completed (a major problem), and they refused to answer my calls or respond to more than 20 messages over a period of 2 months. I left messages for the service advisor, service manager, and general manager. Whenever I spoke to someone, they apologized and assured me that I would get a call back. That never happened. Literally, never happened over 2 months. When I stopped in, on two occasions, the entire service department was sitting around shooting the breeze. I finally just gave up on them correcting their error and took my car to another dealer who was responsive and solved the problem immediately. I had good experiences with this dealer in the past, but they just changed service managers, and I will not go back. More

Calls not returned. Had to physically go to the dealership. Dropped car off at 7;45am no update at 3pm had to call for update. Service manager not helpful at all. Sta Had to physically go to the dealership. Dropped car off at 7;45am no update at 3pm had to call for update. Service manager not helpful at all. Stated he was "new". Told me my car had a "catastrophic" issue. Was told to get it in ASAP. Called three times for apt and never received A call back. Was told not to drive the automobile until it was looked at, but I was unable to make an appointment because I did not receive a call back. This is the worst customer service I've experienced. More

My service appt was nothing but easy and smooth. Don communicated every step of the way, in detail and was so courteous! He went out to bring my car around from the back lot so I didn't have to go s Don communicated every step of the way, in detail and was so courteous! He went out to bring my car around from the back lot so I didn't have to go searching in the cold, and he removed the paper mat protectors...just the little things that show exemplary service! More

bought a 2020 f150 raptor gold certified, back in September, from Remeo ford in Kingston NY, i live in Schenectady, so i brought to Latham ford near me they treated me as if I bought the truck f September, from Remeo ford in Kingston NY, i live in Schenectady, so i brought to Latham ford near me they treated me as if I bought the truck from them , took very good care of me, of course I was upset but was reassured it would get fixed, has a Nice brand new rental, good commination at all times. got the truck back after two weeks yesterday, seems good More

The technician arrived promptly, was professional and very courteous. He is an excellent representative for your company. very courteous. He is an excellent representative for your company. More

Service dept. Dealing is good. Went there for an oil change and they did it quickly but they should check the fluids and tires pressure too. Dealing is good. Went there for an oil change and they did it quickly but they should check the fluids and tires pressure too. More

Everything was explained very clearly. Staff was very attentive and kind and courteous. Kudos to Katie Breen. Staff was very attentive and kind and courteous. Kudos to Katie Breen. More