Ford of Latham - Service Center

I paid to have tires rotated,they were not rotated and my tire pressures not checked,they were all different when I came in and the same when I left tire pressures not checked,they were all different when I came in and the same when I left More

Brought my car in for brake replacement, oil change and inspection. Couldn’t perform inspection as was told machine was down. Brought vehicle in a week later for inspection and was told my car may be lea inspection. Couldn’t perform inspection as was told machine was down. Brought vehicle in a week later for inspection and was told my car may be leaking oil and should have a diagnostic performed to identify issue. Paid online before picking up vehicle, and when I picked up car at dealer there was no notes on what was found during diagnostic check to see if there’s an issue that needs to be fixed. Either paid for a service that wasn’t performed or they didn’t record what was found and couldn’t return my money as I pre-paid. I have brought my vehicle to Latham ford for 10 years for service and after this experience I will never go back. I also sent a follow up email to the service department and have received no response. Very disappointing. More

Latham Ford the best to go for a vehicle and to get it service. I'm on my 3rd vehicle from the dealership. I got 2 ford's trucks and 1 Ram truck. If I get anymore truck it will come from Latham Ford. service. I'm on my 3rd vehicle from the dealership. I got 2 ford's trucks and 1 Ram truck. If I get anymore truck it will come from Latham Ford. More

Dan has been great to work with on all of our fleet vehicles that we have. His communication has been great. vehicles that we have. His communication has been great. More

Kate was very kind and answered all of my questions. The work was done early. The work was done early. More

Fast and efficient. Easy to deal with. Nice waiting area and the staff was very friendly. Easy to deal with. Nice waiting area and the staff was very friendly. More

From the moment I walked in, one and a half hours late, for my inspection the staff was friendly, and professional. The customer waiting area is neat, clean and well stocked. for my inspection the staff was friendly, and professional. The customer waiting area is neat, clean and well stocked. More

The Dealership was very efficient with sales and the new building is amazing. Would recommend building is amazing. Would recommend More

I just don’t feel I can trust you anymore. I feel like you’re begging to spend money on my car. The women I spoke too was not consistent in her information nor could she seem to remember our c I feel like you’re begging to spend money on my car. The women I spoke too was not consistent in her information nor could she seem to remember our conversations. My 3.5 year old versus not need $2,000 worth of work. Something seems wrong. More

My experience was excellent all around. The service was timely, my service advisor, Katie, was communicative and friendly, and the facility was convenient and comfortable. The service was timely, my service advisor, Katie, was communicative and friendly, and the facility was convenient and comfortable. More