Ford of Latham - Service Center

Purchasing a vehicle was a pleasant experience. The salesman was very helpful. Although I came in knowing what used car I wanted. I trusted I was being sold a good car at a fair price. The salesman was very helpful. Although I came in knowing what used car I wanted. I trusted I was being sold a good car at a fair price. More

could not ask for nicer people or dealership. everything to my truck was done and correct everything to my truck was done and correct More

Fast efficient knowledge nice to deal with professional and I love that it was same day service! Great and I love that it was same day service! Great More

Service appointment was on time, version of inspection was detailed and clear and service took care of an issue we had been asking the previous service manager at Fird if Katham to have fixed for over a y was detailed and clear and service took care of an issue we had been asking the previous service manager at Fird if Katham to have fixed for over a year. Than you More

A smooth and friendly transaction from start to finish. The staff was accomodating and communicated very clearly. The staff was accomodating and communicated very clearly. More

Dan your service writer has been great to work with. We at Traditional Landscaping have a fleet of trucks, new and older. I had a handful of trucks to get through the shop and we came up with a plan and We at Traditional Landscaping have a fleet of trucks, new and older. I had a handful of trucks to get through the shop and we came up with a plan and started to move them through. More

My 2019 Ram 1500 that I bought from Ford of Latham had an ABS issue and needed to be serviced. I was going to make an appointment at a RAM dealer but Ford of Latham staff told me I could have it fixed there. ABS issue and needed to be serviced. I was going to make an appointment at a RAM dealer but Ford of Latham staff told me I could have it fixed there. I made the appointment with them and told the service department what exactly was going on with my truck. Service made my appointment knowing it was a RAM, and knowing the problem was with the ABS breaks. I took off a day of work and drove an hour to get to the dealer. Once I checked my truck in, they came out and told me they can’t work on my truck. Being as it’s a Ram they can’t hook their computer up to it, I need to go to a Ram dealer. What kind of a joke is this service department, to schedule me for something they can’t even diagnose, let alone fix. Waste of my time and money, I was so frustrated, with nothing offered but “there must have been a miscommunication”. Nope, you can see on my booking it was booked for an ABS issue on a 2019 RAM 1500…. More

The dealer provided at the schedule time, completed in a reasonable time and at a reasonable coast reasonable time and at a reasonable coast More

Very helpful! Would go back again for servicing! Their new building is very nice! Thanks Would go back again for servicing! Their new building is very nice! Thanks More

Very difficult to get a hold of service advisor. Took 13 days to get vehicle back with almost no updates. Not done when promised. Only good thing was gave me a break on price. Took 13 days to get vehicle back with almost no updates. Not done when promised. Only good thing was gave me a break on price. More