Ford of Latham - Service Center

I wasted a day off of work for an appointment. I brought my car in for a simple job (installing bed lights). After an hour of waiting they said they’d need a full day to do it and to come back tom I brought my car in for a simple job (installing bed lights). After an hour of waiting they said they’d need a full day to do it and to come back tomorrow…meaning I’d have to take another day off of work. Whats the point of an appointment? So, I left. I called DePaula Ford and they got me in and out in two hours. Why would I trust Latham Ford with any service now? For service or my next new car, I will not return to Latham Ford after being treated like that. If you charge $200 an hour, I want $200 an hour for wasting MY time. Unacceptable. More

Everyone has been fantastic in my 2 visits, and 1 home service. Unfortunaetly I am disappointed that I have asked for a tire rotation twice now and its never been done?? service. Unfortunaetly I am disappointed that I have asked for a tire rotation twice now and its never been done?? More

The blonde haired girl was unable to explain my bill to me. She was nice, but technically had no idea what she was talking about. She kept having to run back to the mechanic to figure out what was going on me. She was nice, but technically had no idea what she was talking about. She kept having to run back to the mechanic to figure out what was going on. More

They did a great job servicing my car, and in a timely manner. They also caught my inspection had expired - much thanks for that! Katie the service advisor was very nice. manner. They also caught my inspection had expired - much thanks for that! Katie the service advisor was very nice. More

They serviced my vehicle with a timely appt, but he most awesome thing was they picked up and delivered my car!! That was such a help as I work and did not want to fight traffic. and take time off..the staf awesome thing was they picked up and delivered my car!! That was such a help as I work and did not want to fight traffic. and take time off..the staff kept me updated frequently and were able to process the warranty paperwork..thanks!!! More

I recently had an oil change and filter only done at Latham ford. 6.7 superduty. Price was $250. 3 months prior I had one done at RC lacy catskill for $127. Latham refunded me $75 I feel there prices ar Latham ford. 6.7 superduty. Price was $250. 3 months prior I had one done at RC lacy catskill for $127. Latham refunded me $75 I feel there prices are way to high and people need to know this. Thanks for the refund but adjust your prices to other dealer prices. Customers be aware More

Service was fine just super slow with repairs. Had my car for 9 days. Rapaired o2 sensor, air bag light and leaking boot. Took way to long. Had my car for 9 days. Rapaired o2 sensor, air bag light and leaking boot. Took way to long. More

Dan the service advisor was friendly and explained everything clearly. He also made the process efficient and kept me in the loop with what was going on with my vehicle. everything clearly. He also made the process efficient and kept me in the loop with what was going on with my vehicle. More

The service adviser did a great job taking my information, keeping me informed, and completing the service order along with completing the extra work that was needed. information, keeping me informed, and completing the service order along with completing the extra work that was needed. More

I drove my truck into the Service Living Room! The Valet was at my door in seconds. Brian said my service would take up to three hours. Everyone there so accommodating. I spent only about an hour The Valet was at my door in seconds. Brian said my service would take up to three hours. Everyone there so accommodating. I spent only about an hour and thirty minutes in the waiting room on my laptop the truck was ready! Great experience! More