Ford of Latham - Service Center

Great service only thing one of the service guys told me my service would be 159.00 when it was done it was 220.00 but the girl that waiting on me was great my service would be 159.00 when it was done it was 220.00 but the girl that waiting on me was great More

Expectations weren’t properly handled, and there was a large lapse in communication. Yet they stayed accountable and made the situation right. large lapse in communication. Yet they stayed accountable and made the situation right. More

Everything I needed to address was totally taken care of. Excellent job.Keep up the good work. Excellent job.Keep up the good work. More

We really like the dealership. We split our time between our home in Florida and a summer home in the Capital Region. We have our dealer down in Florida, but we were looking for We split our time between our home in Florida and a summer home in the Capital Region. We have our dealer down in Florida, but we were looking for a good Ford dealer in the Capital Region. We tried several, but none compared to Ford of Latham. We will definitely be going there for any needed service/maintenance. The new dealership is really nice, conveniently located and the people are great, too. They were short a service technician and it was a Saturday, so it took a little longer than I had hoped, but they did a great job and kept me informed of everything. We will definitely be back. More

Dealership was new and modern but an oil change and inspection took almost 2 hours with no other people waiting in the waiting room inspection took almost 2 hours with no other people waiting in the waiting room More

They were very helpful friendly accommodating and efficient. I was very pleased with the service. efficient. I was very pleased with the service. More

Nice new facility and comfortable waiting area. Convenient location and friendly staff. My dealership of choice. Convenient location and friendly staff. My dealership of choice. More

Had an appointment at 8:15 am truck never got diagnosed……picked up at 3:45pm. I will not return for any work and I purchased the truck from them in 2021. diagnosed……picked up at 3:45pm. I will not return for any work and I purchased the truck from them in 2021. More

Well not sure how this was convenient for me. The technician was late and then arrived without proper tools to complete the oil change and tire rotation. I will not use this service again. The technician was late and then arrived without proper tools to complete the oil change and tire rotation. I will not use this service again. More

Absolutely worst dealership and service department I have ever dealt with. Did not purchase vehicle there because staff were so rude purchased vehicle somewhere else. Brought new vehicle there to address rec ever dealt with. Did not purchase vehicle there because staff were so rude purchased vehicle somewhere else. Brought new vehicle there to address recalls and after four days of leaving messages and two missed deadlines (told twice vehicle would be done but app shows vehicle never moved) was informed that the dealer did not have the technical know how to complete the recall and to pick it up and bring it to another dealer. Do not waste your time or energy otherwise you will be without your vehicle or have any status updates for a while. More