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Ford of Latham - Service Center

Latham, NY

3.8
173 Reviews

173 Reviews of Ford of Latham - Service Center

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March 18, 2025

Car barely out of warranty and water pump already leaks. :..water pumps should last longer than 33k miles…I’ll never buy another vehicle from a dealership that doesn’t stand behind their product More

by Hank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Lynch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Draves
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

Ford of Latham responded

Hank, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

March 10, 2025

Car has only 33k miles on it and is barely outside of warranty and the dealership refuses to stand by their product..water pump is already going bad More

by Hank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Denyse
3.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lynch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Draves
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Ford of Latham responded

Hank, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 08, 2025

Purchasing a vehicle was a pleasant experience. The salesman was very helpful. Although I came in knowing what used car I wanted. I trusted I was being sold a good car at a fair price. More

by MCG1820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry - sales, Grayson
Mar 09, 2025 -

Ford of Latham responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ford of Latham. We look forward to having you as one of our valued customers for many more years to come!

March 07, 2025

could not ask for nicer people or dealership. everything to my truck was done and correct More

by rjbgto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Denyse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Draves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2025 -

Ford of Latham responded

Thank you for choosing Ford of Latham. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 04, 2025

Fast efficient knowledge nice to deal with professional and I love that it was same day service! Great More

by shellylillian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Draves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Ford of Latham responded

Thank you, Shelly, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 03, 2025

Service appointment was on time, version of inspection was detailed and clear and service took care of an issue we had been asking the previous service manager at Fird if Katham to have fixed for over a y More

by DEAKMBLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie
Mar 03, 2025 -

Ford of Latham responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 28, 2025

A smooth and friendly transaction from start to finish. The staff was accomodating and communicated very clearly. More

by ALBANY.OWNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Draves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff
Mar 03, 2025 -

Ford of Latham responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 18, 2025

Dan your service writer has been great to work with. We at Traditional Landscaping have a fleet of trucks, new and older. I had a handful of trucks to get through the shop and we came up with a plan and More

by MSTAFFORD5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan M
Feb 20, 2025 -

Ford of Latham responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dan met your expectations. Thank you again for choosing Ford of Latham. We look forward to having you as one of our valued customers for many more years to come!

February 17, 2025

My 2019 Ram 1500 that I bought from Ford of Latham had an ABS issue and needed to be serviced. I was going to make an appointment at a RAM dealer but Ford of Latham staff told me I could have it fixed there. More

by CRAIGWM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Denyse
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Ford of Latham responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

February 13, 2025

The dealer provided at the schedule time, completed in a reasonable time and at a reasonable coast More

by MACKESEYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
unknown,
Feb 13, 2025 -

Ford of Latham responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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