Ford of Latham - Service Center

Work quality is good, however no one ever returns phone calls. This happens ever time I have service performed there calls. This happens ever time I have service performed there More

Excellent communication! !! Customer service at its finest!! They will always have my business!! They went out of their way to work around my schedule and the service departme !! Customer service at its finest!! They will always have my business!! They went out of their way to work around my schedule and the service department employees are friendly. More

I had a very good experience, Don my service advisor took very good care of me very good care of me More

Great service as always. Fast, clean enjoyable experience. Will go back. My review - 15 words. Fast, clean enjoyable experience. Will go back. My review - 15 words. More

Loaner was promised but not available Third visit and third consecutive time scheduled maintenance had to be rescheduled. Two other customers were totally dissatisfied with the lack of communications wit third consecutive time scheduled maintenance had to be rescheduled. Two other customers were totally dissatisfied with the lack of communications with service staff and excessive service fees. New corporate ownership is not customer oriented - solely interested in profit making . . . Totally opposite thr former owner of this dealership! More

The video of the inspection was NOT good couldn’t make out any thing the tech was saying. May have been audio issue. out any thing the tech was saying. May have been audio issue. More

Dan in the service department and Tech who did my Airbags recall on my 2007 Shelby GT500 did a EXCELLENT Job no scratch or chips anywhere on dashboard. GREAT JOB. John recall on my 2007 Shelby GT500 did a EXCELLENT Job no scratch or chips anywhere on dashboard. GREAT JOB. John More

Very timely service, people were very helpful and considerate Easy to make an appointment. No problems considerate Easy to make an appointment. No problems More

Customer service is not great very disappointing how it’s run and managed. The fact no one answers the phone in service and it takes over 24 hrs to get a call back is just terrible service run and managed. The fact no one answers the phone in service and it takes over 24 hrs to get a call back is just terrible service More

Excellent Service, fast friendly staff who make you feel like family. I am deeply grateful for Don McLennan personal attention to detail. He went above and beyond. Kind regards? Neil Wahab MSEd like family. I am deeply grateful for Don McLennan personal attention to detail. He went above and beyond. Kind regards? Neil Wahab MSEd More