Ford of Latham - Service Center

Dan was absolutely on point with communication. Let me know what was wrong with my vehicle, communicated throughout the process while parts were ordered. Highly recommend Dan. Let me know what was wrong with my vehicle, communicated throughout the process while parts were ordered. Highly recommend Dan. More

Great experience booking the appointment, Isabelle was friendly and professional great experience during the service, Richie was friendly and ensured I dint have to wait too long. Very satisfied. friendly and professional great experience during the service, Richie was friendly and ensured I dint have to wait too long. Very satisfied. More

If I could leave zero stars, I would. Our service was awful. I brought my car in to have a repair done that was covered under the warranty. They had my car for 3 days and did not even loo Our service was awful. I brought my car in to have a repair done that was covered under the warranty. They had my car for 3 days and did not even look at it. In those 3 days no one called us to let us know what was going on, even after I called several times and left several messages. I picked up my car after the 3 days with absolutely nothing having been done to it. I don't think it ever even left the parking spot it started out in. Unless there is some extreme change to the way we were treated, I would never return to Ford of Latham. More

Horrible service department and manager. .water pump breaks at 33k miles and they wouldn’t back up their product .water pump breaks at 33k miles and they wouldn’t back up their product More

Service was very good. People were polite and friendly. Place was spotless. Was very happy with my outcome People were polite and friendly. Place was spotless. Was very happy with my outcome More

Great professional service always. Knowledgeable people and a beautiful shop. They have serviced my Lincoln Continental since new. Never a problem. Knowledgeable people and a beautiful shop. They have serviced my Lincoln Continental since new. Never a problem. More

pick up and drop off is really really helpful. I would use it again or the mobile service. only thing i would point out is my tires were rotated but air pressure never checked. both rear wheels we I would use it again or the mobile service. only thing i would point out is my tires were rotated but air pressure never checked. both rear wheels were 20lbs low, light was on when i got in it... More

Service advisor was pleasant on the phone but the lack of assistance from any other member of the dealership team was much more than a disappointment. Major mechanical issues rendered the vehicle un drivable assistance from any other member of the dealership team was much more than a disappointment. Major mechanical issues rendered the vehicle un drivable, There was zero help in assistance with repairs expense wise, which was more than a disappointment considering the vehicle was purchased Eight months prior from your dealership. When placing calls to the sales department, multiple calls and voicemails were made and left with NO RESPONSES from anyone that I attempted to contact. I had to reach out to the service department and ask them to speak to sales and after Service made contact they still refused to contact me and service had to call me back to give me their response. My entire experience has been more than negative and disappointing. After receiving confirmation that I would be receiving NO assistance in any shape I had my vehicle transferred to another dealer and they resolved my problem with assistance. Very dissatisfied with Ford of Latham! I would not recommend purchasing from this dealership More

Richie was great for me right in at my 11 time and I was on my way 30 minutes later. He expressed interest in monitoring the bummer repair that is slated to occur in a couple of weeks as well. Great custome on my way 30 minutes later. He expressed interest in monitoring the bummer repair that is slated to occur in a couple of weeks as well. Great customer seevice More

I would like to commend Dan Manetti at the front desk. He took the time after my service to help me with a problem with my GPS. He was knowledgeable, professional & considerate. Dan is a definite asset to He took the time after my service to help me with a problem with my GPS. He was knowledgeable, professional & considerate. Dan is a definite asset to your business! More