Ford of Latham - Service Center

Service advisor was pleasant on the phone but the lack of assistance from any other member of the dealership team was much more than a disappointment. Major mechanical issues rendered the vehicle un drivable assistance from any other member of the dealership team was much more than a disappointment. Major mechanical issues rendered the vehicle un drivable, There was zero help in assistance with repairs expense wise, which was more than a disappointment considering the vehicle was purchased Eight months prior from your dealership. When placing calls to the sales department, multiple calls and voicemails were made and left with NO RESPONSES from anyone that I attempted to contact. I had to reach out to the service department and ask them to speak to sales and after Service made contact they still refused to contact me and service had to call me back to give me their response. My entire experience has been more than negative and disappointing. After receiving confirmation that I would be receiving NO assistance in any shape I had my vehicle transferred to another dealer and they resolved my problem with assistance. Very dissatisfied with Ford of Latham! I would not recommend purchasing from this dealership More

I would like to commend Dan Manetti at the front desk. He took the time after my service to help me with a problem with my GPS. He was knowledgeable, professional & considerate. Dan is a definite asset to He took the time after my service to help me with a problem with my GPS. He was knowledgeable, professional & considerate. Dan is a definite asset to your business! More

I was overcharged for the services provided. Charged twice as much as my receipt was for. Called and left 2 voice messages and several emails, no response. Charged twice as much as my receipt was for. Called and left 2 voice messages and several emails, no response. More

Service center kept me well informed of the status of my vehicle which underwent a major electrical repair which took several months to complete. Sales team was great. Pointed out a dent in the vehicle I vehicle which underwent a major electrical repair which took several months to complete. Sales team was great. Pointed out a dent in the vehicle I purchased and are working to repair it free of charge More

Service is good. Was able to receive information via text and was given full explanation of underlying issues and provided quotes. Also provided turnaround time as Was able to receive information via text and was given full explanation of underlying issues and provided quotes. Also provided turnaround time as requested More

Car barely out of warranty and water pump already leaks. :..water pumps should last longer than 33k miles…I’ll never buy another vehicle from a dealership that doesn’t stand behind their product :..water pumps should last longer than 33k miles…I’ll never buy another vehicle from a dealership that doesn’t stand behind their product More

Car has only 33k miles on it and is barely outside of warranty and the dealership refuses to stand by their product..water pump is already going bad warranty and the dealership refuses to stand by their product..water pump is already going bad More

Purchasing a vehicle was a pleasant experience. The salesman was very helpful. Although I came in knowing what used car I wanted. I trusted I was being sold a good car at a fair price. The salesman was very helpful. Although I came in knowing what used car I wanted. I trusted I was being sold a good car at a fair price. More