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Ford of Latham - Service Center

Latham, NY

3.7
180 Reviews

180 Reviews of Ford of Latham - Service Center

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April 26, 2025

Was there for three hours to get a hood badge put on. Stevie Wonder could have done it faster. More

by SHERTIMMY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald Draves
2.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2025

In the end, the dealership correctly fixed the vehicle. I was very unhappy with the service provided. I was given an anticipated date the vehicle would be finished and that day passed without any update. More

by CCONGERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald Draves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Ford of Latham responded

We're sorry to hear about your experience and would love to discuss it with you and see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

April 19, 2025

I could write a whole book on the terrible experience I’ve had here. Let’s just leave it as this. They had my car for almost 6 months for a problem. They fixed part of the problem (one of two key fobs) More

by BLAINE092184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald Draves
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Ford of Latham responded

Thank you for bringing this to our attention, Blaine, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

April 17, 2025

Dan was absolutely on point with communication. Let me know what was wrong with my vehicle, communicated throughout the process while parts were ordered. Highly recommend Dan. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Draves
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Ford of Latham responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ford of Latham!

April 17, 2025

Great experience booking the appointment, Isabelle was friendly and professional great experience during the service, Richie was friendly and ensured I dint have to wait too long. Very satisfied. More

by DIPIERROJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabelle, Richie Holton
Apr 17, 2025 -

Ford of Latham responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 15, 2025

If I could leave zero stars, I would. Our service was awful. I brought my car in to have a repair done that was covered under the warranty. They had my car for 3 days and did not even loo More

by KLUKE318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse
Apr 18, 2025 -

Ford of Latham responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

April 14, 2025

Horrible service department and manager. .water pump breaks at 33k miles and they wouldn’t back up their product More

by Hank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Denyse
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lynch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Draves
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Ford of Latham responded

Hank, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

April 05, 2025

Service was very good. People were polite and friendly. Place was spotless. Was very happy with my outcome More

by DAVE.JENNIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Draves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Ford of Latham responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ford of Latham to be a positive one. Please don't hesitate to reach out if you need anything else.

April 01, 2025

Great professional service always. Knowledgeable people and a beautiful shop. They have serviced my Lincoln Continental since new. Never a problem. More

by carmanone
Recommend Dealer
Yes
Employees Worked With
Ronald Draves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Ford of Latham responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 31, 2025

pick up and drop off is really really helpful. I would use it again or the mobile service. only thing i would point out is my tires were rotated but air pressure never checked. both rear wheels we More

by MKING23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Draves
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Ford of Latham responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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