Ford of Latham - Service Center

Dan your service writer has been great to work with. We at Traditional Landscaping have a fleet of trucks, new and older. I had a handful of trucks to get through the shop and we came up with a plan and We at Traditional Landscaping have a fleet of trucks, new and older. I had a handful of trucks to get through the shop and we came up with a plan and started to move them through. More

My 2019 Ram 1500 that I bought from Ford of Latham had an ABS issue and needed to be serviced. I was going to make an appointment at a RAM dealer but Ford of Latham staff told me I could have it fixed there. ABS issue and needed to be serviced. I was going to make an appointment at a RAM dealer but Ford of Latham staff told me I could have it fixed there. I made the appointment with them and told the service department what exactly was going on with my truck. Service made my appointment knowing it was a RAM, and knowing the problem was with the ABS breaks. I took off a day of work and drove an hour to get to the dealer. Once I checked my truck in, they came out and told me they can’t work on my truck. Being as it’s a Ram they can’t hook their computer up to it, I need to go to a Ram dealer. What kind of a joke is this service department, to schedule me for something they can’t even diagnose, let alone fix. Waste of my time and money, I was so frustrated, with nothing offered but “there must have been a miscommunication”. Nope, you can see on my booking it was booked for an ABS issue on a 2019 RAM 1500…. More

Very difficult to get a hold of service advisor. Took 13 days to get vehicle back with almost no updates. Not done when promised. Only good thing was gave me a break on price. Took 13 days to get vehicle back with almost no updates. Not done when promised. Only good thing was gave me a break on price. More

The dealer provided at the schedule time, completed in a reasonable time and at a reasonable coast reasonable time and at a reasonable coast More

Very helpful! Would go back again for servicing! Their new building is very nice! Thanks Would go back again for servicing! Their new building is very nice! Thanks More

There was a problem with a repair that Latham Ford completed (a major problem), and they refused to answer my calls or respond to more than 20 messages over a period of 2 months. I left messages for t completed (a major problem), and they refused to answer my calls or respond to more than 20 messages over a period of 2 months. I left messages for the service advisor, service manager, and general manager. Whenever I spoke to someone, they apologized and assured me that I would get a call back. That never happened. Literally, never happened over 2 months. When I stopped in, on two occasions, the entire service department was sitting around shooting the breeze. I finally just gave up on them correcting their error and took my car to another dealer who was responsive and solved the problem immediately. I had good experiences with this dealer in the past, but they just changed service managers, and I will not go back. More

Great communication with my service advisor Richie was polite and helpful. My car was fixed quickly polite and helpful. My car was fixed quickly More

Calls not returned. Had to physically go to the dealership. Dropped car off at 7;45am no update at 3pm had to call for update. Service manager not helpful at all. Sta Had to physically go to the dealership. Dropped car off at 7;45am no update at 3pm had to call for update. Service manager not helpful at all. Stated he was "new". Told me my car had a "catastrophic" issue. Was told to get it in ASAP. Called three times for apt and never received A call back. Was told not to drive the automobile until it was looked at, but I was unable to make an appointment because I did not receive a call back. This is the worst customer service I've experienced. More

My service appt was nothing but easy and smooth. Don communicated every step of the way, in detail and was so courteous! He went out to bring my car around from the back lot so I didn't have to go s Don communicated every step of the way, in detail and was so courteous! He went out to bring my car around from the back lot so I didn't have to go searching in the cold, and he removed the paper mat protectors...just the little things that show exemplary service! More

bought a 2020 f150 raptor gold certified, back in September, from Remeo ford in Kingston NY, i live in Schenectady, so i brought to Latham ford near me they treated me as if I bought the truck f September, from Remeo ford in Kingston NY, i live in Schenectady, so i brought to Latham ford near me they treated me as if I bought the truck from them , took very good care of me, of course I was upset but was reassured it would get fixed, has a Nice brand new rental, good commination at all times. got the truck back after two weeks yesterday, seems good More