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173 Reviews of Ford of Latham - Service Center
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April 01, 2025
Great professional service always. Knowledgeable people and a beautiful shop. They have serviced my Lincoln Continental since new. Never a problem. Knowledgeable people and a beautiful shop. They have serviced my Lincoln Continental since new. Never a problem. More
by carmanone
Verified CustomerEmployees Worked With
March 31, 2025
pick up and drop off is really really helpful. I would use it again or the mobile service. only thing i would point out is my tires were rotated but air pressure never checked. both rear wheels we I would use it again or the mobile service. only thing i would point out is my tires were rotated but air pressure never checked. both rear wheels were 20lbs low, light was on when i got in it... More
by MKING23
Employees Worked With
March 29, 2025
Service advisor was pleasant on the phone but the lack of assistance from any other member of the dealership team was much more than a disappointment. Major mechanical issues rendered the vehicle un drivable assistance from any other member of the dealership team was much more than a disappointment. Major mechanical issues rendered the vehicle un drivable, There was zero help in assistance with repairs expense wise, which was more than a disappointment considering the vehicle was purchased Eight months prior from your dealership. When placing calls to the sales department, multiple calls and voicemails were made and left with NO RESPONSES from anyone that I attempted to contact. I had to reach out to the service department and ask them to speak to sales and after Service made contact they still refused to contact me and service had to call me back to give me their response. My entire experience has been more than negative and disappointing. After receiving confirmation that I would be receiving NO assistance in any shape I had my vehicle transferred to another dealer and they resolved my problem with assistance. Very dissatisfied with Ford of Latham! I would not recommend purchasing from this dealership More
by Chris B
Employees Worked With
Rich
March 29, 2025
Richie was great for me right in at my 11 time and I was on my way 30 minutes later. He expressed interest in monitoring the bummer repair that is slated to occur in a couple of weeks as well. Great custome on my way 30 minutes later. He expressed interest in monitoring the bummer repair that is slated to occur in a couple of weeks as well. Great customer seevice More
by PMWATERVLIET
Employees Worked With
Other Employees :
Sales John deyette Grayson Tom from sales Ritchie from service
March 28, 2025
I would like to commend Dan Manetti at the front desk. He took the time after my service to help me with a problem with my GPS. He was knowledgeable, professional & considerate. Dan is a definite asset to He took the time after my service to help me with a problem with my GPS. He was knowledgeable, professional & considerate. Dan is a definite asset to your business! More
by SWEBSTER9@nycap.rr.com
Employees Worked With
Did not deal with these people.
March 26, 2025
I was overcharged for the services provided. Charged twice as much as my receipt was for. Called and left 2 voice messages and several emails, no response. Charged twice as much as my receipt was for. Called and left 2 voice messages and several emails, no response. More
by PERTIJ0
Employees Worked With
Dan
March 22, 2025
They kept me well informed on the status of my vehicle and returned it to me in cleaner than when I brought it in The new vehicle I purchased had a dent in it and they pointed it out to me and are work and returned it to me in cleaner than when I brought it in The new vehicle I purchased had a dent in it and they pointed it out to me and are working to fix it at no charge to me. Very honest and responsible individuals More
by PMWATERVLIET
March 22, 2025
Service center kept me well informed of the status of my vehicle which underwent a major electrical repair which took several months to complete. Sales team was great. Pointed out a dent in the vehicle I vehicle which underwent a major electrical repair which took several months to complete. Sales team was great. Pointed out a dent in the vehicle I purchased and are working to repair it free of charge More
by PMWATERVLIET
Employees Worked With
John deyette, Grayson, Tom, Ritchie in service
March 21, 2025
Very pleased. Always hesitant to bring my car to the dealer bc of the cost. Thought had oil leak , Surprised when they called to say they couldn’t find a leak prob Always hesitant to bring my car to the dealer bc of the cost. Thought had oil leak , Surprised when they called to say they couldn’t find a leak probably was split when I got an oil change. Everyone I dealt w was pleasant and professional. More
by mel2kaz
March 21, 2025
Service is good. Was able to receive information via text and was given full explanation of underlying issues and provided quotes. Also provided turnaround time as Was able to receive information via text and was given full explanation of underlying issues and provided quotes. Also provided turnaround time as requested More
by Murphym1212
Employees Worked With
