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Ford of Latham - Service Center

Latham, NY

3.7
140 Reviews

140 Reviews of Ford of Latham - Service Center

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January 21, 2025

Hunter our salesman was top notch, very knowledgeable and ready to help with the selection of vehicles More

by MBELANG51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Jan 21, 2025 -

Ford of Latham responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 19, 2025

No video showing what was done. Issue w moonroof not fixed. Created new issue. Service dept never called back. More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rich in service
January 19, 2025

They were friendly and greeted me within minutes of my arrival. The work they did was done within a reasonable time and professional... More

by KMSADDLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Denyse
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Ford of Latham responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ford of Latham. We look forward to having you as one of our valued customers for many more years to come!

January 18, 2025

made me wait for hour to tell me they couldn’t do anything for me More

by t.gardner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
January 17, 2025

Called to have a recall fixed and scheduled for Ford mobile Service to come to my home. I would recommend this dealership. More

by Tmartoccio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Andrew
Jan 18, 2025 -

Ford of Latham responded

Thanks for sharing about your experience with Ford of Latham. We appreciate your business and hope to see you again soon!

January 17, 2025

Richard called me, he was very thorough. Gave me his business card. He said if I need anything to call him More

by TBONE30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Jan 18, 2025 -

Ford of Latham responded

Thank you for taking the time to share your thoughts on working with Richard and our team. We're glad to hear we delivered such a great experience!

January 15, 2025

My experience was Great! Their team was able to answer any questions and provide excellent service More

by drew.barrett1562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not available
Jan 15, 2025 -

Ford of Latham responded

Drew, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 15, 2025

Dan mannetti was great to work with got my ford explorer in faster then the actual date More

by RCOGHILL88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Mannetti
Jan 16, 2025 -

Ford of Latham responded

Thank you for taking the time to share your thoughts on working with Dan and our team. We're glad to hear we delivered such a great experience!

January 15, 2025

I brought the vehicle in for a recall was told it would take a half hour but could take longer on the phone. When I got there I was then told min hour and I was waiting there I said please don’t do anythin More

by BSCHROM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Jan 19, 2025 -

Ford of Latham responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

January 11, 2025

They were friendly and greeted me within minutes of my arrival. The work they did was done within a reasonable time and professionally. More

by RECTOR.MCINTYRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie B.
Jan 12, 2025 -

Ford of Latham responded

Thank you for the great feedback. We’re happy to hear about your positive experience with Ford of Latham.

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