Ford of Latham - Service Center

Service was great, took me in quickly and performed all warm as indicated. They followed up with a video and detailed info on every aspect of the service. warm as indicated. They followed up with a video and detailed info on every aspect of the service. More

Clean working space, friendly, professional staff, quick in and out. So far, impressed with quality. in and out. So far, impressed with quality. More

Terrific service provided at the front desk by Donnie. Inspection was completed in a timely manner. Inspection was completed in a timely manner. More

great service, very attentive. great people to deal with. ALways a pleasure to bring in my vehicle. great people to deal with. ALways a pleasure to bring in my vehicle. More

Not bad. Did what they said they would and in a reasonably timely manner. Clean service center and decent staff. Truck appears to be in good condition. Did what they said they would and in a reasonably timely manner. Clean service center and decent staff. Truck appears to be in good condition. More

I lowered my cars window and it would not go back up. Concerned about rain the next day I called Latham Ford they were able to fit me in the next morning. They were able to locate the issue and replace Concerned about rain the next day I called Latham Ford they were able to fit me in the next morning. They were able to locate the issue and replace the parts that broke. Very happy with the service. More

Treated very well, helpful, help was very knowledgeable. Overall a great experience to get vehicle serviced Overall a great experience to get vehicle serviced More

Ford Lathem provides a top customer experience. Brand new space, courteous, and on time. The best! Brand new space, courteous, and on time. The best! More

In the end, the dealership correctly fixed the vehicle. I was very unhappy with the service provided. I was given an anticipated date the vehicle would be finished and that day passed without any update. I was very unhappy with the service provided. I was given an anticipated date the vehicle would be finished and that day passed without any update. Over the next week, I called the dealership several times. Each time I called the dealership to speak with a service advisor, the phone tree brought me to a voicemail box. I left several messages and never got a reply. When I would call and speak with the operator, I was again sent to the voice mailbox. I had to drive to the dealership to get an update. The facility was very nice and clean. Every employee was very kind when I was dealing with them in person. I am not sure if they are short staffed, but I will not return because I have no ability to speak with anyone unless I physically go to the dealership. There was one thing that dealership did that I thought was very nice. The first day the vehicle was there, I received a video via email of the technician reviewing the problem I had and a brief inspection of the vehicle. Unfortunately, at the time the video was made, they thought they had solved the issue. It was later determined that there was something else causing the problem. I never received any other videos or updates. More

I could write a whole book on the terrible experience I’ve had here. Let’s just leave it as this. They had my car for almost 6 months for a problem. They fixed part of the problem (one of two key fobs) I’ve had here. Let’s just leave it as this. They had my car for almost 6 months for a problem. They fixed part of the problem (one of two key fobs) and refused to fix the other. And told us to take the car elsewhere if we need it fixed again. Don’t go here if you can help it. More