Ford of Latham | Page 25

Superior sales staff and service dept I highly recommend Latham Ford, they have been a pillar of the community in Latham for years and there is a reason for that! They have earned it!!!! A I highly recommend Latham Ford, they have been a pillar of the community in Latham for years and there is a reason for that! They have earned it!!!! Awesome staff in all dept's....sales new and preowned as well as service and parts too. They went the extra mile to assure I was completely satisfied with my purchase of my new Super Duty! Great service and hospitality....you won't be disappointed doing business with Latham Ford! More

Great buying experience Just got home with my new Ford Edge and LOVE il. Went to several dealers but they were the best very honest and professional. Owen was my sales guy an Just got home with my new Ford Edge and LOVE il. Went to several dealers but they were the best very honest and professional. Owen was my sales guy and he was wonderful. I felt he knew what he was talking about and very truthful I felt that I could trust him. When I said I wanted to think overnight about my purchase there was no manager coming on to push like other places. I get a new car every 3 years or so . This was a really good experience and some day Owen will definitely move up as he is a dream sales person. Bill in finance is also great and very helpful. More

Disappointed in the service. Latham Ford sold me a car. Once the deal was complete my service and follow up experience has been relatively poor. I've also called Ford directly wit Latham Ford sold me a car. Once the deal was complete my service and follow up experience has been relatively poor. I've also called Ford directly with my service issue because I didn't want to bother Latham Ford, big mistake. There is so little accountability and care that the people on the other end of the phone won't give you a name or direct number so that you can work with just one person (It's policy...) no less actually resolve your problem. I wonder if the people manufacturing the car feel the same way... I wouldn't do business with Latham ford and I definitely would never buy a Ford again. More

Miserable service Brought car in at appointment time. They promised it would be done in 2 hours. 7 hours later, it was finally done. Individual service guys were goo Brought car in at appointment time. They promised it would be done in 2 hours. 7 hours later, it was finally done. Individual service guys were good - manager Gene and receptionist were miserable. More

Routine Service I had my 2014 Ford F-150 brought in for service, oil change, tire rotation, etc, they scheduled my appointment on short notice. I arrived a little ear I had my 2014 Ford F-150 brought in for service, oil change, tire rotation, etc, they scheduled my appointment on short notice. I arrived a little early for the appointment and they took my vehicle right in to begin the work. I have no complaints with Latham Ford's Service to date. They have always been very prompt and helpful when working on my vehicle. More

Very Helpful Staff Back in February we bought our 2015 Fusion from Josh so when we were looking for a used car for our daughter that is who we went to. He is fair, hones Back in February we bought our 2015 Fusion from Josh so when we were looking for a used car for our daughter that is who we went to. He is fair, honest and very helpful. We will be going back to get a car for a son when the time comes. Very reliable dealership. More

Good dealership and good people. Just leased a new 2016 Escape this week, my 11th car purchased or leased from Latham Ford. I would highly recommend Latham Ford to anyone interested Just leased a new 2016 Escape this week, my 11th car purchased or leased from Latham Ford. I would highly recommend Latham Ford to anyone interested in a Ford product.. More

Top-notch team The service department at Latham Ford is top notch. They are friendly, professional, know what they are doing, and they do quality work. It was easy t The service department at Latham Ford is top notch. They are friendly, professional, know what they are doing, and they do quality work. It was easy to make the appointment online, they were quick to confirm it and follow up with a reminder email. When I dropped my car off, Carol already had the service vehicle ready to drop me and another customer back off at our homes since we were without transportation. The work on my car was slated to be an all-day job, but it was done in half that time, and they quickly let me know my car was ready for pickup so I could go about my day. Everything was covered under warranty, which was a terrific bonus. Thanks again to the service department at Latham Ford. More

Transmission work Shotty work. They broke manifold bolt while replacing transmission. Drilled, tapped and replaced with after market bolt. I was from out of town on bus Shotty work. They broke manifold bolt while replacing transmission. Drilled, tapped and replaced with after market bolt. I was from out of town on business and live 5 hours from them. The bolt came out and the manifold is now warped. It is a $2500.00 job since the manifold has a catalytic converter in it. They were horrible to deal with on the phone and will not stand behind their work and let another dealership near me repair it. Would never buy from or have them repair anything. More

Latham Ford overall is THE BEST! I bought my 2012 Ford Escape from them and would recommend them to anyone. Great experience from the purchase to any service need. They are more old I bought my 2012 Ford Escape from them and would recommend them to anyone. Great experience from the purchase to any service need. They are more old school...trust worthy and they don't attack you when you walk in the show room. More of a personal environment. More