Ford of Latham

Service manager just used words not allowed on this site to describe me and told me what to do with myself. Next time I will just agree with him raven if I can see what he tells me is not there to describe me and told me what to do with myself. Next time I will just agree with him raven if I can see what he tells me is not there More

Good service My experience with the service department at Latham Ford, in the past 3 years, has been a positive one. Although no major repairs have been required ( My experience with the service department at Latham Ford, in the past 3 years, has been a positive one. Although no major repairs have been required (as my vehicle is relatively new), scheduled maintenance appointments, recalls & a bubbling paint issue have all been addressed to my satisfaction. More

Excellent dealership, they took me in the very next day to figure out and repair the malfunctioning rear liftgate that I've have problems with since I made a "HUGE MISTAKE"and purchased it from a sleazy A to figure out and repair the malfunctioning rear liftgate that I've have problems with since I made a "HUGE MISTAKE"and purchased it from a sleazy Albany Ford dealership. I called on Tuesday, they took me in Wednesday, and these terrific people had my 2018 Ford Explorer XLT in, properly repaired, and out in about 1.5 hrs, that's excellent service! The service manager's name is Joe Spickler, I'm sorry that I didn't get the mechanic's name, but they were great. My vehicle only has 4,400 miles on it, but I'm going to be upgrading and I'm going to be purchasing my next vehicle from an "HONEST AND TRUSTWORTHY FORD DEALERSHIP NEXT TIME", LATHAM FORD, because of the way they treated me and went out of their way to properly fix my vehicle's problem. Thank you Latham Ford, you people are the best. I would highly recommend your dealership to anyone. More

Incompetent mechanics Absolutely terrible service all their mechanics need to be retrained had to go home and fix my problem myself want me to pay for parts I didn’t nee Absolutely terrible service all their mechanics need to be retrained had to go home and fix my problem myself want me to pay for parts I didn’t need at an absorbent price More

Waited forever when car was finished Had an airbag recall done today. Work was performed within 40 minutes. I watched tech bring car around at 219pm. Received my keys at 310pm only becaus Had an airbag recall done today. Work was performed within 40 minutes. I watched tech bring car around at 219pm. Received my keys at 310pm only because I went and asked if it was done Twice! Maybe a little more consideration for recall customers. Saw salesperson I bought car from and said l would never be back. Man of my word. More

terrible service Brought my vehicle there and had to have the motor replaced, cost me 4k, supposed to be covered for a year, brought it back two days later for a noise Brought my vehicle there and had to have the motor replaced, cost me 4k, supposed to be covered for a year, brought it back two days later for a noise and an exhaust leak that it never had before, well the noise got taken care of but not the exhaust leak, brought it back again as now it has a misfire and check engine light on, was told it was a spark plug wires so I proceeded to ask why my brand new wires from my old motor weren't put on it, he proceeded to argue with me and tell me they were my wires, I'm not a xxxxxxx I know the difference between 2 month old wires and 10 year old wires, then he told me the exhaust leak was leaking from the manifold to y pipe gasket then told me those gaskets can't be found. Yea ok dime a dozen at napa. Needless to say I will never bring my vehicle back there even if I still have over 11 months of coverage left on this motor through them. Looks like I'll be doing spark plug wires and an exhaust gasket this weekend. Was also told over the phone that there is a code for my transmission that is a hard code and not clearable, hmm that's funny cause my snap on scanner and the scanner at advance Auto parts didn't find that one.. trying to get me to buy a transmission I don't need, don't think so. More

Vehicle Purchase I purchased an Edge Titanium Demo through Latham Ford. I contacted several dealerships via email, even went to an out of state dealership to drive an I purchased an Edge Titanium Demo through Latham Ford. I contacted several dealerships via email, even went to an out of state dealership to drive an advertised Edge. Latham was very quick to respond, spoke with Josh the same day and I was in the dealership the next day. Josh was great to deal with, as was Bill. Far superior to the previous Ford dealership I purchased through. Highly recommend; the place is clean and everyone was friendly and professional. Thanks for a great buying experience. More

Latham Ford Quality I rate Latham Ford 5 stars because they run a pretty tight honest business and treat their customers properly. I have been associated with Latham Ford I rate Latham Ford 5 stars because they run a pretty tight honest business and treat their customers properly. I have been associated with Latham Ford for 28 years, either via buying a car or getting service. They have been fair and always treated me properly and professional while being just good people. I think they have stuck to the message and guidance given them by Henry ford II which is a letter to them posted on their wall, to be customer oriented and on the customers side. Thanks Latham Ford. I will continue to do business with you. You are appreciated. The service dept. I great, a great group of people who do put the customer first and go out of their way to make you feel comfortable and informed and performing accurate car work. More

OUTSTANDING EXPERIENCE I have always dreaded going to a dealership and buying a car with the haggling over price and what the trade is worth, etc., etc. Honestly, I think I have always dreaded going to a dealership and buying a car with the haggling over price and what the trade is worth, etc., etc. Honestly, I think I would rather have a root canal. WELL...words cannot express how smooth and painless this transaction was with Latham Ford. Even the financing aspect was painless. Our salesperson, Josh, was straightforward and likable. Because of his organizational skills we signed the papers and left with the new cars in no time. He is efficient!! Bill, the finance mgr., was extremely efficient as well going over all of the figures so it was easy to understand. I feel like he really worked hard for us with the banks. If you are a no hassle person, like me, and demand superior service for your money, Latham Ford is the place. Not exaggerating one bit. I will ONLY deal with them in the future. More

Avoid After spending my time communicating with this dealer and driving all the way there to have my vehicle appraised, I received no communication back reg After spending my time communicating with this dealer and driving all the way there to have my vehicle appraised, I received no communication back regarding my interest in trade and purchase of a new vehicle. Extremely unprofessional, Ford must be in a pretty good financial position to allow business to drive away because the dealer is too busy to communicate. More