Ford of Latham

Our new Mustang had a factory defective convertible top. The convertible top was defective, the de-icing element in the rear window was delaminating and Ford replaced the entire top on the Mustang. The work The convertible top was defective, the de-icing element in the rear window was delaminating and Ford replaced the entire top on the Mustang. The work was professionally accomplished. The people interfacing with us were courteous and friendly. We take the car to Latham Ford for all of its routine service requirements and are pleased for the same reasons. We also notified Latham Ford that the car has a bearing noise from time to time, but they were unable to duplicate it at this time. More

Great Buying Experience at Latham Ford A few months back, I was in the market for a new car. I had been directed to Latham Ford through TrueCar.com. I didn't make a purchase at the time, A few months back, I was in the market for a new car. I had been directed to Latham Ford through TrueCar.com. I didn't make a purchase at the time, but the Internet Sales Manager, Jesse Jacobs, was so nice and so thorough, I decided to give them a call a couple of weeks ago when I was finally ready to buy. I shopped around at 3 difference dealers and wound up buying from Latham Ford. They were EXTREMELY easy to deal with, no-nonsense and professional. When I finally decided to go with Latham Ford, I worked with sales consultant Chris Szmyr who made the last part of the transaction smooth as possible. I'd rather have teeth pulled than shop for a new car, but I have to admit Jesse and Chris at Latham Ford definitely changed my opinion on car shopping. I would highly recommend anyone shopping for a new car to make Latham Ford one of your options. More

Latham Ford Great Service I have always had great service from Latham Ford! Great group of guys always willing to go above and beyond. I would highly recommend their service I have always had great service from Latham Ford! Great group of guys always willing to go above and beyond. I would highly recommend their service Department. I unfortunately i bought my car from another dealer so I cannot advocate for them. More

OH NO I've got a flat tire!!!!!!!!!!!!!!!!!!! I was driving with both my sons to run errands on my day off. About one mile away from the dealership I saw my tire air pressure light come on. Sinc I was driving with both my sons to run errands on my day off. About one mile away from the dealership I saw my tire air pressure light come on. Since we were right by the dealership I drove straight there. When I got out of my car I noticed I had a flat tire. I went in and right away was helped by the fantastic service folks at Latham Ford. They brought my Explorer in, checked my tire and noticed that the side wall of my tire had a gash in it. They recommended a new tire and I was out of there within an hour or so. I felt bad just popping in to have them look at it but they were welcoming and did not make me feel like I was bothering them. I love this dealership and the folks that work there!!!! More

Great Experience Matt Mincher makes you feel at home! MJ O'Sullivan was my sales person and allowed me to take my time in choosing the vehicle for me, not him. He was Matt Mincher makes you feel at home! MJ O'Sullivan was my sales person and allowed me to take my time in choosing the vehicle for me, not him. He was kind, knowledgeable, experienced and yet, allowed me, the customer, to make a very important decision on my own! Thank you! More

Excellent Service and a Pleasurable Experience This is the third vehicle I've purchased from Latham Ford and it was once again a great experience. The salesman was pleasant and knowledgeable. I'l This is the third vehicle I've purchased from Latham Ford and it was once again a great experience. The salesman was pleasant and knowledgeable. I'll definitely return to Latham Ford for my next purchase. More

my new Ford Focus Hatchback Titanium Latham Ford was where I bought my 2009 Ford Focus. I absolutely loved the car and the dealership they took great care.of me. so when my boyfriend surp Latham Ford was where I bought my 2009 Ford Focus. I absolutely loved the car and the dealership they took great care.of me. so when my boyfriend surprised me for my birthday with a brand new 2015 Ford Focus hatchback titanium I was thrilled. the service is great the salesmen are great. I wouldn't go anywhere else the Capital Region to buy my Ford or to have it serviced. More

New Explorer Purchase The sales team found the car we wanted, added the extra items we wanted quickly, and in two days we had our car. Very happy with the speed and effect The sales team found the car we wanted, added the extra items we wanted quickly, and in two days we had our car. Very happy with the speed and effectiveness of the transaction. More

Poor customer service . Received two fleet vehicles there and the same person who I picked up the car from was rude and didn't respect my time. If it was up to me I would n . Received two fleet vehicles there and the same person who I picked up the car from was rude and didn't respect my time. If it was up to me I would never have my company allow my fleet vehicle to come from them. She acted like she was better then me and it was all about her time and was snotty. When I setting up a time to pick up vehicle she made me a week to accommodate her schedule..very poor customer service. More

Latham Dealer Experience I found the Latham Dealship & Sales personnel very knowledgeable, easy to work with, and extremely helpful in locating the Ford Explorer I was looking I found the Latham Dealship & Sales personnel very knowledgeable, easy to work with, and extremely helpful in locating the Ford Explorer I was looking for. They are a member of True Car pricing which makes dealship comparision pricing very easy. This process eliminates hours of haggling at different dealships and allows everyone to reach a deal that is fair to everyone. A Win-Win process. More