![](http://dealerrater.com/ncdn/u/3.20250207.955/Graphics/icons/close-x-orange.png)
Ford of Latham
Latham, NY
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 AM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 342 reviews
Latham Ford Quality I rate Latham Ford 5 stars because they run a pretty tight honest business and treat their customers properly. I have been associated with Latham Ford I rate Latham Ford 5 stars because they run a pretty tight honest business and treat their customers properly. I have been associated with Latham Ford for 28 years, either via buying a car or getting service. They have been fair and always treated me properly and professional while being just good people. I think they have stuck to the message and guidance given them by Henry ford II which is a letter to them posted on their wall, to be customer oriented and on the customers side. Thanks Latham Ford. I will continue to do business with you. You are appreciated. The service dept. I great, a great group of people who do put the customer first and go out of their way to make you feel comfortable and informed and performing accurate car work. More
OUTSTANDING EXPERIENCE I have always dreaded going to a dealership and buying a car with the haggling over price and what the trade is worth, etc., etc. Honestly, I think I have always dreaded going to a dealership and buying a car with the haggling over price and what the trade is worth, etc., etc. Honestly, I think I would rather have a root canal. WELL...words cannot express how smooth and painless this transaction was with Latham Ford. Even the financing aspect was painless. Our salesperson, Josh, was straightforward and likable. Because of his organizational skills we signed the papers and left with the new cars in no time. He is efficient!! Bill, the finance mgr., was extremely efficient as well going over all of the figures so it was easy to understand. I feel like he really worked hard for us with the banks. If you are a no hassle person, like me, and demand superior service for your money, Latham Ford is the place. Not exaggerating one bit. I will ONLY deal with them in the future. More
Avoid After spending my time communicating with this dealer and driving all the way there to have my vehicle appraised, I received no communication back reg After spending my time communicating with this dealer and driving all the way there to have my vehicle appraised, I received no communication back regarding my interest in trade and purchase of a new vehicle. Extremely unprofessional, Ford must be in a pretty good financial position to allow business to drive away because the dealer is too busy to communicate. More
Superior sales staff and service dept I highly recommend Latham Ford, they have been a pillar of the community in Latham for years and there is a reason for that! They have earned it!!!! A I highly recommend Latham Ford, they have been a pillar of the community in Latham for years and there is a reason for that! They have earned it!!!! Awesome staff in all dept's....sales new and preowned as well as service and parts too. They went the extra mile to assure I was completely satisfied with my purchase of my new Super Duty! Great service and hospitality....you won't be disappointed doing business with Latham Ford! More
Great buying experience Just got home with my new Ford Edge and LOVE il. Went to several dealers but they were the best very honest and professional. Owen was my sales guy an Just got home with my new Ford Edge and LOVE il. Went to several dealers but they were the best very honest and professional. Owen was my sales guy and he was wonderful. I felt he knew what he was talking about and very truthful I felt that I could trust him. When I said I wanted to think overnight about my purchase there was no manager coming on to push like other places. I get a new car every 3 years or so . This was a really good experience and some day Owen will definitely move up as he is a dream sales person. Bill in finance is also great and very helpful. More
Disappointed in the service. Latham Ford sold me a car. Once the deal was complete my service and follow up experience has been relatively poor. I've also called Ford directly wit Latham Ford sold me a car. Once the deal was complete my service and follow up experience has been relatively poor. I've also called Ford directly with my service issue because I didn't want to bother Latham Ford, big mistake. There is so little accountability and care that the people on the other end of the phone won't give you a name or direct number so that you can work with just one person (It's policy...) no less actually resolve your problem. I wonder if the people manufacturing the car feel the same way... I wouldn't do business with Latham ford and I definitely would never buy a Ford again. More
Miserable service Brought car in at appointment time. They promised it would be done in 2 hours. 7 hours later, it was finally done. Individual service guys were goo Brought car in at appointment time. They promised it would be done in 2 hours. 7 hours later, it was finally done. Individual service guys were good - manager Gene and receptionist were miserable. More
Routine Service I had my 2014 Ford F-150 brought in for service, oil change, tire rotation, etc, they scheduled my appointment on short notice. I arrived a little ear I had my 2014 Ford F-150 brought in for service, oil change, tire rotation, etc, they scheduled my appointment on short notice. I arrived a little early for the appointment and they took my vehicle right in to begin the work. I have no complaints with Latham Ford's Service to date. They have always been very prompt and helpful when working on my vehicle. More
Very Helpful Staff Back in February we bought our 2015 Fusion from Josh so when we were looking for a used car for our daughter that is who we went to. He is fair, hones Back in February we bought our 2015 Fusion from Josh so when we were looking for a used car for our daughter that is who we went to. He is fair, honest and very helpful. We will be going back to get a car for a son when the time comes. Very reliable dealership. More
Good dealership and good people. Just leased a new 2016 Escape this week, my 11th car purchased or leased from Latham Ford. I would highly recommend Latham Ford to anyone interested Just leased a new 2016 Escape this week, my 11th car purchased or leased from Latham Ford. I would highly recommend Latham Ford to anyone interested in a Ford product.. More