Ford of Latham

This was such an easy process , thanks to Mike. He listened to what we needed and worked to get us exactly what we wanted . thank you Mike! listened to what we needed and worked to get us exactly what we wanted . thank you Mike! More

I worked with Joshua Halse who was awesome. Sandra the receptionist was also amazing. Matt the general manager, remembered me even after a long time of not coming in. Easily the best experience I've ever receptionist was also amazing. Matt the general manager, remembered me even after a long time of not coming in. Easily the best experience I've ever had in car shopping. More

This is the first car I have bought from the internet and the deal was exactly as we had discussed when I showed up to sign the contract and the pickup was fast and courteous!!! I have already recommended th the deal was exactly as we had discussed when I showed up to sign the contract and the pickup was fast and courteous!!! I have already recommended this dealership to my family and friends because of this experience. More

I bought my 2007 Edge at another dealership used. I was having problems with the rear barring, something unusual. Doug was able to diagnose, fix and have it back to me in a very timely manner. I felt that having problems with the rear barring, something unusual. Doug was able to diagnose, fix and have it back to me in a very timely manner. I felt that the cost was extremely reasonable and was more than thrilled with the time and attention my car and my concerns received. I was so happy, I referred a friend to the dealership and she is buying a new car! More

The customer service is excellent at this dealership. If I hadn't purchased a vehicle with an active recall on it, I would have driven it off the lot the same day. The staff was very accommodating to my nee I hadn't purchased a vehicle with an active recall on it, I would have driven it off the lot the same day. The staff was very accommodating to my needs, didn't try to upsell anything I didn't need and I walked away with exactly that which I came for at the price I expected. The salesman, Joshua, was very patient with my needs, and I wouldn't hesitate to buy from this dealer again. More

I had a great experience at Latham Ford and would recommend it to anyone looking for a new or used vehicle. Everyone was very helpful. recommend it to anyone looking for a new or used vehicle. Everyone was very helpful. More

We love the quick and to the point response to our We love the quick and to the point response to our inquiry via Internet, thanks to Jesse for his great work. and when we visit Latham dealership the We love the quick and to the point response to our inquiry via Internet, thanks to Jesse for his great work. and when we visit Latham dealership the customer service people were very great, very welcome especially Nic Natale who is very helpful, patient and very detail and clear in explaining everything especially to me the direct user of this car while English is not my mother language but I feel comfortable in communicating and asking everything to him even when i came back for some questions Nic was always very nice and helpful. The only thing that need to be improved is the facility so the customer will feel more comfortable coming for service because comparing to other dealership Latham Ford looks old. I heard from Nic that the new premises will be started soon. Hopefully this will be on soon so Latham Ford will be more competitive vs other dealership. Sometimes The way people chose the dealership before they knew the great customer service and the price competitiveness that will be offered, they will first look at the facility. More

Marks on trunk. Not happy. Service said nothing they can do because other cars have same. Not expecting to return for service for either car. do because other cars have same. Not expecting to return for service for either car. More

Josh was very knowledgeable and friendly. The dealership did not have in stock the exact truck I wanted, and he went out of his way to find me one. I was very impressed by this young man. did not have in stock the exact truck I wanted, and he went out of his way to find me one. I was very impressed by this young man. More

Over all experience was great. Vehicle was very dirty when I went to look at it and hadn't been detailed at all. That was probably the only bad experience when I went to look at it and hadn't been detailed at all. That was probably the only bad experience More