Ford of Latham

Purchased last 3 vechicles there. Need service cannot get a call back. Seems the move made them very difficult to deal with. Will look for a new place for service Need service cannot get a call back. Seems the move made them very difficult to deal with. Will look for a new place for service More

As someone who isn't particularly tech-savvy and tends to keep a car for 15-plus years, I'm a father and husband responsible for paying the bills, including the car payment. My requirements for a vehicle are keep a car for 15-plus years, I'm a father and husband responsible for paying the bills, including the car payment. My requirements for a vehicle are straightforward: AWD for safety, a decent radio, and an SUV that prioritizes my family's protection in case of an accident. To me, a car is just a means of transportation. Typically, I delegate negotiations to my wife, and while I'm not one to write reviews, I feel compelled to acknowledge Nicholas's integrity. He upheld his word, sealing our deal with a handshake. The agreement not only met but exceeded my wife's expectations, and as they say, a happy wife equals a happy life. More

Fantastic Experience at Latham Ford - More Than Just a Car Purchase I recently purchased a Ford Escape from Latham Ford, and I can't express enough how satisfied I am with the entire experience. As a m Car Purchase I recently purchased a Ford Escape from Latham Ford, and I can't express enough how satisfied I am with the entire experience. As a member of a middle-class family, I had specific criteria in mind for my car purchase – I wanted the best value for my dollar, a reliable brand with a long lifespan, and a warranty to provide peace of mind. Latham Ford not only met these expectations but went above and beyond to make my car-buying journey truly exceptional. The first thing that caught my attention was the fantastic deal I secured on my Ford Escape. Latham Ford understood my budget constraints and managed to sprinkle my new vehicle with all the extra bells and whistles without breaking the bank. From heated seats to an auto car starter, a 360-degree camera, and even technology features like Parking Assist, I felt like I was driving away with a car that exceeded my expectations. What truly sets Latham Ford apart is their commitment to customer satisfaction. The staff, including my finance guru Trevor S, sales representative Zach W, and the man himself, Nicholas D, demonstrated unparalleled dedication. They were knowledgeable, stood by their word, and went the extra mile to ensure I was comfortable with every aspect of my purchase. The fact that they took my calls at 10:00 at night and responded to my texts at 6 am in the morning speaks volumes about their dedication. The extras didn't end with the purchase. Latham Ford sweetened the deal by offering free oil changes for life and inspections, providing ongoing value for my investment. I never pay for extras but with the savings I could afford the deal to add Rust Proof Coating on the under carriage of my vehicle. If you know you, you know - the east coast winters are no joke with the salt. And the anticipation of servicing my car at their new state-of-the-art facility adds an extra layer of excitement. While the exterior of the Ford Escape is impressive, what truly blew me away was everything on the inside – not just the features of the car but the dedication and professionalism of the Latham Ford team. I highly recommend Latham Ford to anyone looking for not just a car but an exceptional buying experience. Kudos to the entire team for making magical things come to life! More

Staff service manager and contacts were all great. Helpful through the whole thing more than helpful through the whole thing. Helpful through the whole thing more than helpful through the whole thing. More

Don’t buy a used car here. Paid $11k for a certified car and engine died under 90 days but slightly over the miles. Found out they bought car from auction couple weeks before. Paid $11k for a certified car and engine died under 90 days but slightly over the miles. Found out they bought car from auction couple weeks before. Struts were bad from day one and so they never inspected the car for certification. Engine cost $6500 and manager said chance you take for buying used car! More

Do not but a vehicle here! They forged my signature onto a phony lease and stole $500 in service from me. So when I went to buy my truck out of the lease I presented my origina They forged my signature onto a phony lease and stole $500 in service from me. So when I went to buy my truck out of the lease I presented my original lease contract, they brought out their lease contract. Except their lease contract wasn't the original, had my signature forged onto it and had a higher buy out price. On top of that, I purchased a $500 lease service agreement to cover all oil changes and tire rotations during the lease. The first time I went for service they told me that I wasn't in the system and I'd have to pay out of pocket. So in all I lost $500 and ended up having to buy my lease out from another dealer. They are very shady and unprofessional, would not recommend More

Jarod we just wanted to say Thank you I'm so happy with my new Jeep and Thank you for helping us be able to walk out same day and drive away with my Jeep same day !! Your the best 🤗☺️ my new Jeep and Thank you for helping us be able to walk out same day and drive away with my Jeep same day !! Your the best 🤗☺️ More

Absolute chaos at the service department here, regret chosing them. Dropped off for a list of things and diagnostic. They told me the next day, I was never called the next day, could not get a hold of an chosing them. Dropped off for a list of things and diagnostic. They told me the next day, I was never called the next day, could not get a hold of anyone the next day nor 24 hours after that, decided to take an Uber there to actually speak to someone. When I showed up my car still wasn't ready, I'd have to wait an additional 72 hours after that. They dropped my car off at my house when it was done, garbage and extra parts in passenger seat, leather on front seat was scratched, gave me an attitude when they dropped it off. Things got stalled because multiple people and techs called out sick, just leaving my car disassembled in the garage. More

After the transmission went in my car, I had to invest in a new/used car. Tom was extremely helpful in finding the type of car that would fit all my needs! He kept me informed ever step of the way, until he a new/used car. Tom was extremely helpful in finding the type of car that would fit all my needs! He kept me informed ever step of the way, until he found the perfect one! Jarod was so very friendly and nice in all the finalization for me getting the perfect car. More

I make an appointment to test drive a used 2019 Ram 1500 on the lot for 67 days, make the appt with Kelly, she say if anything changes I call you and let you know, was not asked to make a deposit. I contact on the lot for 67 days, make the appt with Kelly, she say if anything changes I call you and let you know, was not asked to make a deposit. I contact a salesman J because kelly cant negotiate pricing. The next day I tell J I already have an appt to test drive the vehicle. He then tells me that they sold it on his day off. Also that I wasnt even on the schedule for a test drive with him or anyone else just Kelly. Im very pissed at this point. Kelly had nor called me to tell me it was sold. Instead I get a call the day after I was scheduled and texted from Kelly saying we missed you yesterday how would you like to come in today for your test drive. My response " Wow you sold the truck i was looking at before I even got to come in and now you want to reschedule a test drive?" Her response was "we do have other trucks here, as long as a customer does not leave a deposit on the vehicle then it is up for sale" and these ""are taken right off my text messages. I feel ropadoped, slide of hands, just a ploy to get people on the lot. Very poor attitude, and no one talks to anyone J had called me to apologize, and said he would talk to managment about kelly, but I see that didnt happen. More