Ford of Latham

Service department is horrible. My 2022 explorer had transmission replaced last month. I had to wait since Jan 2023 to get it replaced. Got the car back and still have the same prob My 2022 explorer had transmission replaced last month. I had to wait since Jan 2023 to get it replaced. Got the car back and still have the same problem with the transmission. Car has been back at the dealership for 10 days and they have not even looked at it yet..excuses are supply chain,limited employees and misplaced transmission. You call or email and they don't answer. Car is still there and no contact from the dealer More

NYS inspection first charged $655 for EVAP leak came back now $2800 Arghhh!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Ouch Baby now $2800 Arghhh!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Ouch Baby More

Update 3/9/2023 I am adjusting this Review as an update for services performed after some things fell through the cracks during the sales. A few weeks ago The General Service manager reached out to me vi for services performed after some things fell through the cracks during the sales. A few weeks ago The General Service manager reached out to me via phone to discuss the problems I had during my initial sales and follow up. Thomas was a truly awesome manager and customer service oriented person. He understood my concerns and how I felt and promised to resolve the issue within an agreed upon time. he set up the appointment made sure everyone on the team was aware of the work that was going to be done and even provided me with a loaner car for the day. When I reached the service center the staff was extremely nice, friendly , customer driven to assist and take care of you. I left the car and headed home. Several hours later i recieved a call that my car was finished and I could come pick it up. When I arrived the car was clean shiney and smelled incredible from the permaplate. The service department is outstanding in their handling of customers, their knowledge and friendliness certainly will instill the kind of trust and loyalty that so often goes unmentioned or corrected after an issue. I want to thank Thomas and the staff at the Service Department for taking the time to put my mind at ease and resolving this issue. You've earned my trust as well as my appreciation and loyalty. Thank you Michael. More

I ended up sitting at a salesperson's desk by myself, with very little communication to start as the salespeople were more interested in talking to another couple who were there at the time picking up th with very little communication to start as the salespeople were more interested in talking to another couple who were there at the time picking up their vehicle, and while I was the only other customer at the time in the office. Did not feel like they were paying attention to what I was saying or what I went in for when I was asking questions. They ended up running my credit twice, when the second time was not authorized and not needed for anything. They could not provide answers to questions and brushed off other questions with answers that could not be backed up with any detailed information aside from "that's what the regional manager said." When I spoke to my bank about loans/rates, since they were better than what the dealership could offer, they raised up that many of the bank's customers had similar bad experiences at the dealership. Bought my old vehicle from here, but the staff has changed since then; I did not purchase anything and will not come back for any future vehicles. More

The dealership worked with my bank to get me into the vehicle that I had been dreaming about and made the dream come true for me !! The sales rep was both knowledgeable and helpful and I thank them from vehicle that I had been dreaming about and made the dream come true for me !! The sales rep was both knowledgeable and helpful and I thank them from the bottom of my heart ! More

We brought a suv from them , 30 days later brakes went and shock went,service sucks. and shock went,service sucks. More

Had a great buying experience with Anthony Lokie. Highly recommend this dealership, courtesy, professional and worked hard to meet the terms we needed. Highly recommend this dealership, courtesy, professional and worked hard to meet the terms we needed. More

I had an amazing experience with my recent purchase! Markos was super knowledgable and professional. The level of his customer service was beyond most than I have experienced. He ensured the process Markos was super knowledgable and professional. The level of his customer service was beyond most than I have experienced. He ensured the process went smoothly while answering all my questions. I could not be happier with his level expertise and I am loving my new Bronco! More

I do not recommend this dealer at all; ZERO customer service and competence and service manager ignores your calls and voicemails. I had initially taken my vehicle in for an oil change. That was no service and competence and service manager ignores your calls and voicemails. I had initially taken my vehicle in for an oil change. That was no issue, even though it took THREE hours to perform this service, when I had a scheduled appointment. The service advisor gave a whole slew of items that needed to be addressed. I had scheduled to have one item fixed, my heat shield, WEEKS in advance. First, Latham took it upon themselves to cancel my appt last minute because they said the time I had booked (weeks prior) was too late to do the work (they cancelled For afternoon for a Mon appt, and again, it was booked for WEEKS). When I called to inquire why my appt was cancelled, I had to explain what I wanted done. I was then told that it would be no issue with my time, and my original appt would be kept, in fact, I was told "we'll see you Monday".....this was a Friday. I then had my wife call the following day, Saturday, to VERIFY the work to be done and how Latham would repair it, ensuring no damage to my vehicle. A second service advisor explained the work and said it would be no problem, and also said: "we'll see you Monday". They knew what needed to be done with my car weeks prior and this was confirmed by TWO, that's TWO, separate service advisors. So Monday comes along, I had to rush after work Mon to make my appt. When I get there, 2 service advisors are standing there xx-ing with each other for a few minutes, without even acknowledging me waiting, and no one else was there. That really aggravated me. Then worse, when I went up an gave my appt time and name, the service advisor looks up in the system and goes, "you're having a heat shield fixed?" seemingly in total shock and stupidity. I responded, "yes". He asked, "well, which one is it?" I look at him and said, "whatever one the last service advisor said needed to be fixed" (keep in mind, the work performed/needed to be performed is in their system), and I added, "Im not a mechanic". He still didn't know what the xxxx was going on, and had to make some calls with me standing there. Then, to finally top it off, I find out they can't help me because the "part was never pre ordered". Are you f*%$ing kidding me?!?! This was scheduled WEEKS prior, and confirmed by TWO service advisors. It should've been known what I was having done! So I wasted gas, time and mileage going there for NOTHING. No customer service or competence whatsoever. Neither service advisor (3 of them), told me or my wife, we needed to pre order a part, or we would have. And lastly, the frosting on the cake of why I will NEVER go back to Latham Ford is with management......I had called TWICE, and left TWO voicemails to the service manager to make a complaint....he never had the decency to call me back. I have family in the business and they said that this is all unacceptable. They do no have any customer service or competence, and for the service manager to ignore me pushed me over edge with Latham. I will NEVER use them again. Please take my advice and go elsewhere!!! More