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Ford of Franklin
Franklin, TN
1,311 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,311 reviews
February 15, 2025
Mr. Casey Shelton answered the phone and I was calling about a specific Ford truck availability on the lot. He was very professional and thorough. Mr Shelton searched and searched and found one truck that about a specific Ford truck availability on the lot. He was very professional and thorough. Mr Shelton searched and searched and found one truck that matched. He sent me a link with multiple picture angles of the vehicle, current mileage, vehicle specs etc. Speaking with Mr. Shelton and the information provided, I felt very confident in investing $1,000 down payment by phone to help secure the purchase. More
by jadajadamansell1
February 12, 2025
We inquired online about a vehicle and Summer responded very quickly. She got us setup with a test drive, so when we arrived into the dealership the vehicle was ready. It ended up taking 4 different vehic very quickly. She got us setup with a test drive, so when we arrived into the dealership the vehicle was ready. It ended up taking 4 different vehicle test drives for us to hone in on the right one. Summer was supportive of our process and ensured everything went as we wanted. Overall good experience and I would recommend anyone to use Summer and Franklin Ford for your next vehicle purchase. More
by jhayesj
Employees Worked With
Summer Bell, Lexie Sutton
February 10, 2025
The one and only dealership in franklin with a top tier person named Miguel Villanueva person named Miguel Villanueva More
by diegov00
Employees Worked With
February 09, 2025
Miguel was awesome to work with; he made getting a new car exciting and stress free! He and Mike stayed almost an hour after closing to go over different buying options with me so that I could be confiden car exciting and stress free! He and Mike stayed almost an hour after closing to go over different buying options with me so that I could be confident in the deal. I highly recommend Ford Lincoln of Franklin. More
by Adpizzino
February 09, 2025
Zakary was so much help with finding me a new car! He was patient and very encouraging through the process. I would recommend Ford of Franklin He was patient and very encouraging through the process. I would recommend Ford of Franklin More
by baileemcewen18
Employees Worked With
Zakary McEwen
February 07, 2025
I had mixed experiences with this dealership. They were very eager to get me on the lot and were very willing to work with me on getting the vehicle price within my budget. The issues came after They were very eager to get me on the lot and were very willing to work with me on getting the vehicle price within my budget. The issues came after we sat down to finalize the paperwork in the finance office. We were informed we were not able to legally leave the dealership without providing proof of insurance on the new vehicle. Which was not legally required. After a conversation with my insurance representative they were informed of the law. Once we had finalized paperwork and moved our belongings to our new vehicle we were stopped by our sales representative and yet again they tried to detain us. A manager came out to the vehicle and confirmed that we were allowed to leave and that his staff was wrong. We did not arrive with our title and thus we put a $250 deposit in the promise to send our title from our previous vehicle. After overnighting our title I checked in 3 days later and was told that the deposit refund had been processed that morning. I waited 1 week before calling a manager and confirming the transaction had been processed. The sales representative had lied to me about the transaction being processed the week prior. I would not take my business back to this dealer. More
by miller.tj.1991
Employees Worked With
Michael Brunson, Summer Bell
February 06, 2025
Lexie was great to work with! Low pressure but was great with following up to check if we had any questions. She also answered questions for me after the dealership was closed. Hi Low pressure but was great with following up to check if we had any questions. She also answered questions for me after the dealership was closed. Highly recommend working with her to find your next car. More
by Elizabethcdoughty
Employees Worked With
Lexie Sutton
