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Ford of Franklin
Franklin, TN
1,338 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,338 reviews
July 20, 2013
Ford Lincoln Franklin is our go-to-dealership when we want/need a new vehicle. As long-time Ford/Lincoln consumers, we appreciate a dealership that is focused on the customer and doing all they can to ex want/need a new vehicle. As long-time Ford/Lincoln consumers, we appreciate a dealership that is focused on the customer and doing all they can to exceed their customers expectations. C R Shock is the new car salesman that is totally focused on providing excellent customer service. I was recently involved in a car accident and my brand new Lincoln that we had only had for less than 4 months had to be towed from the site. When asked where I wanted it to go, my only response was to Ford Lincoln Franklin because I knew they would take care of me and my car. I then phoned C R Shock and told him I needed a car. Since it was near the end of the day and the car rental agency was about to close, he went above and beyond for my husband and me. He rented the car in his name for the evening assuring that I would have a vehicle. He was going to do whatever it took to take care of us and that's the kind of excellent salesman he is. We previously bought a new Edge from him and kept in only a couple of weeks when someone dented the door. I called C R and explained what happened and how sick I was over it and inquired about the collision dept, etc. He very willingly encouraged us to bring the Edge in and let them put us in a Lincoln which is what we had thought about buying in the first place. Everyone we worked with in that process was very accommodating to our wants/needs at that time, as well. C R is the type of salesman that listens to his customers, and makes them feel as though he really does have their best interest at heart. His excellent service and responsiveness goes beyond the closed deal! We couldn't be more pleased with Ford Lincoln of Franklin and look forward to doing business with them for many years. We certainly hope Ford Lincoln Franklin will be able to retain C R Shock for many, many years! A dealership is only as good as the people they employ and the employees can make or break it. More
by ssinks
Employees Worked With
C R Shock
July 20, 2013
Jeff is very patient, friendly and helped find me several good options in a truck. My biggest challenge was deciding which one I liked the best. I got a good and fair deal on my trade in and new car. good options in a truck. My biggest challenge was deciding which one I liked the best. I got a good and fair deal on my trade in and new car. More
by Kurt Barton
Employees Worked With
July 20, 2013
Cody was friendly and upfront. He takes a personal interest in your buying process. He respected my timeline during the buying process by not being overly aggressive and bothersome. interest in your buying process. He respected my timeline during the buying process by not being overly aggressive and bothersome. More
by tjhoffmann
July 20, 2013
We were looking for a replacement car for ours that got totaled in a wreck. The process of buying something else, when we weren't really "in the market" has been very stressful and hard. Mr. Wendell was so totaled in a wreck. The process of buying something else, when we weren't really "in the market" has been very stressful and hard. Mr. Wendell was so nice and easy going that it really made it so much easier for us. After visiting other car dealerships in the area it was so nice to see a place where everyone seemed to get along and be down to earth. Major points for us was to have Mr. Brown come out and greet us. Marcus was so efficient and helpful in explaining things during financing. Thank you for taking care of us and making this process easier. Thank you Mr. Wendell and Marcus! God Bless! More
by bdhupp
Employees Worked With
Wendell Sherrell, Marcus Smith
July 06, 2013
My first experience with this dealership was in 1997, when I needed a vehicle. Jeff Dawson was recommended to me by a relative. He made me a deal that I felt was great. He works hard to make the best when I needed a vehicle. Jeff Dawson was recommended to me by a relative. He made me a deal that I felt was great. He works hard to make the best possible deal. So, I will always recommend Jeff, because I believe that he cares about his customers. He never stops working to do what he can to help you and keep you coming back. If you tell Jeff what you want he works to get it for you, he keeps in touch. I call him my favorite car dealer. If you want a great deal and a great worker call Jeff Dawson ( the man with the plan). More
by trinity2
Employees Worked With
July 04, 2013
Extremely professional personnel. I always dread shopping for autos due to the tactics and pressure usually associated with the purchase. I was wonderfully surprised when I dealt with these folks. shopping for autos due to the tactics and pressure usually associated with the purchase. I was wonderfully surprised when I dealt with these folks. There was no high pressure; they were all courteous, knowledgeable and helpful; the trade-in allowance was fair; and the financing was quick and painless. In fact, the contract was signed and the deal completed. Marcus Smith called the next day and informed me that the had obtained much better financing, and that the payments would be considerably lower than those in the contract we had signed. He prepared new contract papers and I realized considerable savings monthly. Obviously, he went out of his way to obtain the lower interest, since the contract had already been signed. The salesman, C.R. Shock, answered all our questions during the test drive and afterward, and provided us with an explanation and demonstration of all options. We left the dealership with a great deal, exceptional service, and a full tank of gas! I have found my auto dealer for all future purchases and will highly reccommend to all my friends and family, More
by marice49
Employees Worked With
C.R. Shock, Marcus Smith
June 13, 2013
We were in need of an additional vehicle and wanted a BMW. I had done some research and knew pretty much what I wanted and while looking at AutoTrader online I noticed a 2008 528XI. I live 210 miles away BMW. I had done some research and knew pretty much what I wanted and while looking at AutoTrader online I noticed a 2008 528XI. I live 210 miles away from where the car was located so I emailed just to get some details. Michael McLain contacted me back while on his off day to give me the details and to get started on working the details out for the purchase. I am in sales as well and deal with clients from long distances and when I ask Michael about the cars condition and ect. I let him know not to destroy his crediblity that he had already built so far by mis-leading me on the car and that I would not be a "HAPPY CAMPER" if I got there and it was not what he said. Well, we arrived and the condition of the vehicle exceeded my expectations!!!! I had previously looked at a another vehicle from another dealer and for the same age and miles this unit was far superior for the same money. The money I spent to rent a car one way was well worth the expense. I want to also mention the F&I people that helped my wife and I and who worked with Michael to make this quick trip of over 200 miles away go smooth. Mr Buddy Victory and John Zepernick did a great job of getting the finances handled in a very timely basis and make it a great experience. I do not rate surveys at the high levels very often because I expect what I pay for but felt lead to do so on this one with the way this dealerships employees treated my wife and I. The employees at this dealership do what they say they will do. I will drive 200+ miles again to this dealer when the need arises. More
by UTRAVEL2
Employees Worked With
Buddy Victory, Micheal McLain, John Zepernick
May 20, 2013
Purchased used camaro for 16 year old son. Great experience!! Great follow up after initial contact and continued throughout the whole process. Well worth the drive Everyone was so friendly. You experience!! Great follow up after initial contact and continued throughout the whole process. Well worth the drive Everyone was so friendly. You need to give this dealership a try!! They will impress you too More
by Sonatadriver1
Employees Worked With
Jason, Buddy Victory, Micheal McLain
May 17, 2013
I got a 2008 infinity m35x from homer ,he found the car I wanted in a couple days it was just what I wanted and he got the deal done very fast, I will buy my next car from him for sure ,thanks a lot ,Steve wanted in a couple days it was just what I wanted and he got the deal done very fast, I will buy my next car from him for sure ,thanks a lot ,Steve Suzdak .... More
by Ssuzdak
Employees Worked With
Buddy Victory
