Ford of Franklin

I knew the car I wanted and had a limited window to do a test drive, get current vehicle appraised and make a deal if all went well. Vis email I chatted with Mackenzie and discussed my situation with her. S test drive, get current vehicle appraised and make a deal if all went well. Vis email I chatted with Mackenzie and discussed my situation with her. She took all my information to pre-approve me and had a reserved parking space for me when I arrived. In addition, the car I was looking at was right there, ready to go for the test drive. Once I approved the vehicle it was down to a little haggling and then onto the paperwork. I can't tell you how pleased I was with this experience. It was the best automotive purchase experience I have ever had. Mackenzie did all the work up front to minimize my time there and has been proactive with follow ups and other little things that matter. I recommend this dealership but more importantly Mackenzie who really did make this a great experience. More

Requested online quote on a hybrid Fusion. Mike McLain responded quickly-at price considerably lower than others!!! After purchase he cared enough to explain options!!! responded quickly-at price considerably lower than others!!! After purchase he cared enough to explain options!!! More

I went to Nissian of Rivergate and left crying. I was going to give up and go home but my mom talked me into going into Ford Lincoln of Franklin. I was upset but still decided to stop by. They were very going to give up and go home but my mom talked me into going into Ford Lincoln of Franklin. I was upset but still decided to stop by. They were very busy but everyone told me that someone would help me soon. Mr. Wendell came and talked to me about what I wanted. I wanted a used car but he said let's go look at the new cars.I test drove the 2013 Ford Focus and fell in love with it. Mr. Wendell and Mr. John worked with me and put me in MY BRAND NEW 2013 FORD FOCUS!!!!! If your looking for a car this is the place to go! Thank you Ford Lincoln of Franklin!!! More

Paul Smith was extremly helpful in getting me the car i really wanted. No bull just honest sincere business. He had to jump through hoops but he was the best and took time for us. really wanted. No bull just honest sincere business. He had to jump through hoops but he was the best and took time for us. More

I was looking for a used vehicle and while the dealership did not have the specific car I wanted, Mackenzie McCarthy was terrific to work with. She listened to exactly what I needed, searched for a vehicle f did not have the specific car I wanted, Mackenzie McCarthy was terrific to work with. She listened to exactly what I needed, searched for a vehicle for me and stayed in excellent communication with me on a regular basis during my search. I would recommend working with her when looking for a car. More

Wayne Ferbee is the best service advisor I've ever had the pleasure of doing business with, he takes very good care of our Lincoln Have owned Lincolns since 1972, am most pleased with the dealership & W the pleasure of doing business with, he takes very good care of our Lincoln Have owned Lincolns since 1972, am most pleased with the dealership & Wayne More

The first thing I noticed when walking into the dealership was a culture and an energy that I had not experienced during previous experiences. The sales staff and management are extremely knowledg dealership was a culture and an energy that I had not experienced during previous experiences. The sales staff and management are extremely knowledgeable, sincere and passionate. They take time to develop a relationship first. I never felt rushed nor did they talk negatively about their competition. Their focus is on "me" the customer and delivering a great experience. Look forward to returning to service my new Ford Escape there and will definitely purchase my next vehicle there. Scott More

After a horrendous experience at a local Dodge dealer, I found exactly what I was looking for at Ford of Franklin. A quality product sold by quality people and the deal could not have gone any easier. All q found exactly what I was looking for at Ford of Franklin. A quality product sold by quality people and the deal could not have gone any easier. All questions answered, Bob and Michael provided very detailed info about the vehicle (2013 Escape SE) and every one there made me feel at home, unpressured and relaxed. I will recommend you guys to anyone! Sincere thanks to one and all! - Steve More

We had not initially set out to purchase a new Ford Expedition but instead were shopping for a used model, low miles, through Carmax. After working with this company for a couple of weeks and waiting Expedition but instead were shopping for a used model, low miles, through Carmax. After working with this company for a couple of weeks and waiting for the arrival of the selected 2011 SUV, we became less enthused with the overall expertise, service and attention we were receiving. Our desire to speak with a knowledgeable sales representative led us to visiting Ford Lincoln of Franklin and meeting Patrick Carlson. One visit was all it took for us to drive away that evening with a new Ford Expedition that would not only meet our needs for vehicle capable of towing our boat but also confidence in a dealership and a sales force capable of answering our questions and delivering a quality product. For future purchases, we will visit Ford Lincoln of Franklin and continue to do business with Patrick. More

I worked with Pat Carlson for a week before driving from Chattanooga to Franklin to pick up my new Truck - a 2012 Ford F-150 FX4. Pat was able to provide all of the information I needed to complete the dea Chattanooga to Franklin to pick up my new Truck - a 2012 Ford F-150 FX4. Pat was able to provide all of the information I needed to complete the deal through USAA, and after a short negotiation on my Trade-In, we put ink to paper and finished up the transaction in no time. Their detail shop and Finance department was top notch. Friendly, helpful and very professional. I would recommend anyone considering a USAA purchase take the extra time and drive the extra miles (from anywhere in Tennessee) to deal with Pat and the Ford/Lincoln Crew in Franklin. More