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Ford of Franklin

Franklin, TN

4.8
1,338 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,338 reviews

July 21, 2013

When my husband and I made a phone call to Ford Lincoln of Franklin requesting information about their car sales, the sales representative (Matt Troconis) called us back and, immediately after he emailed u More

by colg2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Troconis, Mathew Troconis
Jul 22, 2013 -

Ford of Franklin responded

So happy to hear we were able to get you into the car you wanted, with the payment you had budgeted! I know a 4-cylinder may be s big change at first, but once you start racking up the MPG... you'll be happy with your decision! I'm glad that Matt got you the information you requested in a timely manner! Thank you for your feedback, and I hope we see you in service soon!

July 21, 2013

Matt Troconis was my sales man and he did a fantastic job. He made me feel at home, and answered all of my questions. If I ever talk to any one who needs a new car I will definitely refer them to Matt Tr More

by avalon615
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Troconis, Mathew Troconis
Jul 22, 2013 -

Ford of Franklin responded

Matt is great! Thank you for taking the time to make sure we know about it! I'm happy to hear you felt like you were at home... wait until we get our new building! You'll never want to leave! Thank you for your feedback, and please keep us in mind for any future products or services!

July 21, 2013

We had such a great experience here! Matt, Jerold, Greg, and the rest of the staff were so friendly and helpful. Matt worked with my daughter who lives in Washington state as she purchased a great car at an More

by JillGarvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Troconis, Greg Brown, Mathew Troconis
Jul 22, 2013 -

Ford of Franklin responded

Thank you for your feedback! It sounds like Matt really went above and beyond to make sure you had a great car buying experience! Please don't hesitate to reach out to us with any questions about your new vehicle!

July 21, 2013

I went into the Ford dealership looking for a first car for my daughter, Matt Troconis was my sales person and he did an excellent job. He was so helpful in providing me with all of the information that I More

by jodiwhite1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Troconis, Mathew Troconis
Jul 22, 2013 -

Ford of Franklin responded

Hi Mrs. White. I hope your daughter liked the Fiesta! Don't forget to send us some pictures and we can put them online! Thank you for your feedback, and we hope to see you soon!

July 21, 2013

I had a Great experience with Mr Zepernick. Very knowledgeable and helpful through the whole process. I will definitely do business with this dealership in the future. More

by Cjames499
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zepernick
Jul 22, 2013 -

Ford of Franklin responded

Thank you for your feedback! I'm glad John was able to answer your questions and help you through the financing process! Please keep in touch, and we hope to see you in service soon!

July 21, 2013

I purchased a vehicle from Matt Traconis and while being there at the dealership Mr. Traconis was veru helpful, friendly, offered me something to drink constantly, and worked with me through everything from More

by sillygramps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Traconis, Mathew Troconis
Jul 22, 2013 -

Ford of Franklin responded

Thank you for your feedback, as well as the decision to do business with us! I'm happy to hear that Matt took such great care of you! We strive to make every customer's experience just like yours! Please don't hesitate to reach out to us with any questions!

July 20, 2013

Matt Troconis was very responsive to my enquiry regrading a vehicle listed on line. He handled the transaction in a very friendly and professional manner. He worked with me on getting the best deal for the F More

by whstephens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew A. Tronis, Mathew Troconis
Jul 22, 2013 -

Ford of Franklin responded

Thank you for your feedback! Matt is great! I'm happy to hear that we were able to work out a great deal and get you into the exact truck you were looking for! Hope to see you around in service soon!

July 20, 2013

Awesome experience, the sales staff was very nice. A wonderful day at Ford of Franklin. The staff had lots of knowledge and very well rounded indivuals. More

by brown35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 22, 2013 -

Ford of Franklin responded

Thank you for your kind words about our staff as a whole! I'm glad that we were able to earn your business a give you an easy buying experience! Please keep in touch!

July 20, 2013

The service was excellent. Everyone was extremely nice and helpful. I came with a car in mind and Cody took me on a test drive. Once we got back we were able to easily work out a deal. Greg Brown introduc More

by BRenskifhn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Brown, Marcus Smith
Jul 22, 2013 -

Ford of Franklin responded

Glad to hear that we were able to make this an easy, smooth buying process for you! Thank you for your feedback, and we hope to see you again soon!

July 20, 2013

Jeff Dawson Is Not Just A SalesMan,He'sAFriend. YouTellHimWhatYouWant,AndHeGetsIt. WeHaveBought5VehiclesFromHimAndBuddy. AndReferJeffToAnyoneLookingForANewOrUsedVehicle. TheSelectionOfVehiclesIsNum More

by Vinissa
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeff Dawson
Jul 22, 2013 -

Ford of Franklin responded

Wow this is so great to hear! I can assure you that we definitely value Jeff as an employee! Thank you for your feedback, as well as continued loyalty to Jeff, Buddy and our dealership! Please keep in touch and we hope to see you again soon!

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