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Ford of Franklin

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.8
1,338 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,338 reviews

January 25, 2025

Lexie Sutton was amazing! She was very knowledgeable in the cars I had in mind and genuinely wanted me to find the car that I needed. Lexie was so informative and accommodatin More

by Helena
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lexie Sutton
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Jan 31, 2025 -

Ford of Franklin responded

Helena, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

January 24, 2025

Ben Rhett is an excellent sales professional focused on meeting the needs of his clients. More

by jwrownd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Rhett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Ford of Franklin responded

Hi, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

January 24, 2025

Miguel was very welcoming from the first interaction. He was very knowledgeable with questions we had about our purchase. We had a great experience purchasing our vehicle. Quick and very efficient ser More

by eoseira
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norm Hanes
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Jan 31, 2025 -

Ford of Franklin responded

Hi, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

January 24, 2025

Lexie Sutton was very instrumental in helping me to find the car that I wanted. She was patient with me as I made my decision. And her knowledge of each car was very beneficial to me. All of the staff at L More

by Juliaawillis64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lexie Sutton
Report | Print
Jan 31, 2025 -

Ford of Franklin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you for choosing Ford of Franklin!

January 23, 2025

Jason Givens was very accommodating. He gave me a great deal and really listened to what I wanted and needed. He was patient and worked hard to make us a great deal. Highly recommend him More

by malloryfroman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Summer Bell, Isaac Roberts, Parker Bruen, Ayaz Suleman, Casey Shelton, Lexie Sutton, Rahsaan Robinson, Olivia Tipton
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Jan 24, 2025 -

Ford of Franklin responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Ford of Franklin to have earned it. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

January 23, 2025

This team is great to work with and makes the buying process quick and enjoyable. More

by Jeff.Alexander8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lexie Sutton
Report | Print
Jan 24, 2025 -

Ford of Franklin responded

Jeff, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 23, 2025

Very pleased with the vehicle we recently purchased from Ben and the team over at Lincoln. More

by natereed73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Rhett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 22, 2025

Miguel provided outstanding service in that he answered all my questions, and responded to my inquiries in an expeditious manner. More

by Jbranded
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Ford of Franklin responded

Hello, we appreciate you taking the time to leave us this feedback. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

January 21, 2025

I felt comfortable working with Jason. He answered all of my questions and didn’t pressure me into a purchase! Will be back for sure!!! More

by Missvillegas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Errin Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Summer Bell, Cody Brown
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Jan 23, 2025 -

Ford of Franklin responded

Hi, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

January 21, 2025

My entire experience at Ford of Franklin was excellent. My sales consultant Jordan knew everything there was to know about my new Bronco. He guided me through the entire purchase and after the sale he cont More

by Daniel.spence
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Ford of Franklin responded

Hi Daniel, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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