Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ford of Franklin
Franklin, TN
1,338 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,338 reviews
January 28, 2025
It was a pleasant process and Miguel was very helpful with all my questions along the way. with all my questions along the way. More
by brandi
Employees Worked With
January 26, 2025
Casey was nothing but professional. I appreciate him making my purchasing experience so smooth. I originally went into the dealership just to look at the vehicle but fell in love with i I appreciate him making my purchasing experience so smooth. I originally went into the dealership just to look at the vehicle but fell in love with it and Casey’s approach with selling it to me was NOT pushy at all. He’s great. More
by tarynsneed
Employees Worked With
Casey Shelton
January 26, 2025
Casey was kind and very helpful. He helped accomplish everything that needed done with our trade deal. If I owned a car dealership I would definitely want him on my team He helped accomplish everything that needed done with our trade deal. If I owned a car dealership I would definitely want him on my team More
by Bill
Employees Worked With
Casey Shelton
January 25, 2025
This is my second truck from this dealership and this salesman. I have been treated great on the first deal even with issues I had mechanically with the truck. I hope it is the same with this truck. It s salesman. I have been treated great on the first deal even with issues I had mechanically with the truck. I hope it is the same with this truck. It seems that most issues are transmission related. Which I should not be having if only 30k miles on a truck. So so far the dealership has been great. More
by osler78
Employees Worked With
January 25, 2025
I had such an amazing experience working with Lexie! She was incredibly knowledgeable, professional, and made the whole car-buying process stress-free. She answered all of my questions with patience, an She was incredibly knowledgeable, professional, and made the whole car-buying process stress-free. She answered all of my questions with patience, and never made me feel pressured to make a decision. Her genuine personality and attention to detail are amazing. I would highly recommend Lexie to anyone looking for a car! More
by Haleigh
Employees Worked With
Lexie Sutton
