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Ford of Franklin

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.7
1,390 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,390 reviews

October 26, 2026

Ron was great to work with and did what he said every time without question More

by Rrixie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Werner
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October 26, 2026

One of the worst experiences as a truck owner. It appears they did not want to honor the Ford warranty on the pump that needs replacing. More

by Tim Howell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure. I guess service manager
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October 23, 2026

Always helpful and easy to get an appointment. They keep me informed of all the progress. More

by Juliemlindsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Martinez (I think)
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Oct 25, 2026 -

Ford of Franklin responded

Hi Juliemlindsey, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you.

October 23, 2026

Ford Lincoln of Franklin always takes care of my Aviator and is a comfortable experience! More

by df_ ms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Rhett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kieth Pickles
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Oct 25, 2026 -

Ford of Franklin responded

Hi, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 23, 2026

The service was poor. The technician diagnosed my car wrong. I took my car to a certified transmission shop. They said all my car needed was a good tune up. I left a messa More

by ewingwb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Givens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Print
October 23, 2026

Poor customer service. 9 AM appointment for A pillar recall and finally departed at 11:30. Another issue my son had. Took his 2025 Expedition in for floating issue coming More

by nordstromgary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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October 22, 2026

Service was great! They had to locate a discontinued part and it took a while but now my vehicle ac works fantastic I was updated via text every step of the way Than More

by Frankmarino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Courtney
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Oct 25, 2026 -

Ford of Franklin responded

Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 22, 2026

Professional and courteous, was very prompt with communication and service. Would recommend if service was ever needed. More

by breedloveups
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Oct 23, 2026 -

Ford of Franklin responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

October 22, 2026

If you take you car for a diagnostic test, they will put you car on a machine and what ever code comes back that’s what’s wrong with your vehicle. They don’t do a thorough inspection of your vehicle. I had More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Catrina
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Oct 23, 2026 -

Ford of Franklin responded

Me, I sincerely apologize for the frustration you've experienced with our diagnostic service. Your feedback is invaluable, and I appreciate you sharing your concerns about the thoroughness of our inspections and the reliability of our service. We strive for honesty and quality in our customer-centric approach, and I would love the opportunity to discuss this further and regain your trust. Please feel free to reach out directly so we can support you better.

October 21, 2026

They did a great job working on my vehicle and communicating with me about everything More

by Emily Fern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Werner
Print
Oct 23, 2026 -

Ford of Franklin responded

Hello Emily, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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