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Ford of Franklin
Franklin, TN
1,257 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,257 reviews
February 01, 2025
This was the best car buying experience I’ve ever had. Lexie made the experience very easy. Lexie made the experience very easy. More
by Nancy
February 01, 2025
Lexi was amazing to work with and made the entire process so smooth! We will definitely be back for our next car! so smooth! We will definitely be back for our next car! More
by kati.wooten
January 31, 2025
I recently had the pleasure of purchasing my first new car, and I couldn't be happier with the experience, largely thanks to Lexie at Ford Lincoln of Franklin. From the moment I walked into the dealership car, and I couldn't be happier with the experience, largely thanks to Lexie at Ford Lincoln of Franklin. From the moment I walked into the dealership, Lexie’s warm and welcoming demeanor put me at ease. She took the time to understand my needs and preferences, guiding me through the various options without any pressure. Lexie’s extensive knowledge about the vehicles was impressive, and she patiently answered all my questions, ensuring I felt confident in my choices. What truly stood out was her genuine enthusiasm for helping me find the perfect car that suited my lifestyle and budget. She even went above and beyond, providing insights into financing options and making the entire process smooth and enjoyable. Thanks to Lexie, I drove away not just with a new car, but with a sense of excitement and satisfaction that I will carry with me for years. If you're looking for a car and want an stress-free experience with a salesperson who truly cares, I highly recommend reaching out to Lexie at Ford Lincoln of Franklin. She's amazing! More
by kaylawinters530
Employees Worked With
January 31, 2025
Lexie was so helpful in helping me with the purchase of my 2024 Expedition. She listened to my concerns and what I expected and worked through the process quickly. I wasn’t there long before we had a deal my 2024 Expedition. She listened to my concerns and what I expected and worked through the process quickly. I wasn’t there long before we had a deal with my F-150 trade worked out! I highly recommend Lexie and the Ford of Franklin team! More
by htab1
Employees Worked With
January 30, 2025
Typical dealership that isn't concerned about the customer and only what is good for them. Tried to tach on random fees during the sale and finance process in the hopes you aren't paying attention. H customer and only what is good for them. Tried to tach on random fees during the sale and finance process in the hopes you aren't paying attention. Had to fight for things that were agreed upon in the deal that i was told they would take care of and then tried to make it my responsibility. Little to no followup when asking questions or seeking resolution. Still waiting on a response about something that came up post sale regarding the 45 day warranty. More
by Avsfantrd
Employees Worked With
January 30, 2025
Excellent Experience Communication was Awesome You can see the Truest Caring Experience from The Entire Used Vehicle Team !!!! can see the Truest Caring Experience from The Entire Used Vehicle Team !!!! More
by Brad Wilson
January 29, 2025
Had the privilege of purchasing a new vehicle from Franklin Ford. Our sales person Zach, was very helpful, he was extremely nice, polite and made sure we had all we needed Franklin Ford. Our sales person Zach, was very helpful, he was extremely nice, polite and made sure we had all we needed More
by tewallace64
Employees Worked With
January 29, 2025
Cody and Jason were amazing to deal with. The service at the dealership was great. Buy from them!! The service at the dealership was great. Buy from them!! More
by bdmykal29
Employees Worked With
January 28, 2025
Lexie made the buying process easy for us. She answered all our questions and seamlessly transitioned us to various team members for other conversations like financing. When we experienced iss She answered all our questions and seamlessly transitioned us to various team members for other conversations like financing. When we experienced issues regarding our trade in, Lexie worked with us to confirm all details & to follow up. Thanks, Lexie!! More
by Elizabeth
Employees Worked With
