Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
382 Reviews of Ford of Cookeville - Service Center
Sort by
July 11, 2020
Christina Root was amazing at helping me solve my issue. Kept me informed. Comfortable place to relax while waiting. Provided ride home when unable to fix problem that day. Excellent service! Everyone wa Kept me informed. Comfortable place to relax while waiting. Provided ride home when unable to fix problem that day. Excellent service! Everyone was great. More
by Krj1volfan
Employees Worked With
Christina Root, others I did not catch their name: mechanics and guy who brought me home was fantastic!
July 11, 2020
Oil Change with Casey Loftis Pulled into service bay, immediately greeted by Casey and received an oil change and the complimentary car wash from the dealership. Very pleased with Pulled into service bay, immediately greeted by Casey and received an oil change and the complimentary car wash from the dealership. Very pleased with Ford Lincoln of Cookeville. More
by Nancy
Employees Worked With
Casey Loftis, David Nelson
July 10, 2020
Everyone I have dealt with at your dealership has been so friendly, helpful, knowledgeable and professional from sales to service! They were all so efficient, also . friendly, helpful, knowledgeable and professional from sales to service! They were all so efficient, also . More
by Wyattsmom
Employees Worked With
Christina Root
July 09, 2020
The service department guys always take great care of me and my F150. Always friendly, courteous, and professional. I wouldn’t want to take it anywhere else. and my F150. Always friendly, courteous, and professional. I wouldn’t want to take it anywhere else. More
by BrianandJen
Employees Worked With
Casey Loftis Greg Copley
July 06, 2020
Service department was very nice and accommodating. They were prompt & efficient to research my account and provide direction as to how I should proceed. Casey was wonderful and very helpful! He went above were prompt & efficient to research my account and provide direction as to how I should proceed. Casey was wonderful and very helpful! He went above & beyond to help me. More
by Suzanne
Employees Worked With
Casey
June 20, 2020
Even though service department was slammed, they were attentive (as always) and performed the service in less time that they told me. Always spot on and great to work with! attentive (as always) and performed the service in less time that they told me. Always spot on and great to work with! More
by chrisandjerrie
Employees Worked With
Greg Copley
June 19, 2020
Fast Friendly Service The young man who welcomed me and arranged my service was very well mannered and polite! I will definitely return to this dealership for service. Th The young man who welcomed me and arranged my service was very well mannered and polite! I will definitely return to this dealership for service. Thanks More
by larry.funderburk
Employees Worked With
Josh Brown
June 17, 2020
Great experiance. Easy drop off and check in. They Called when my truck was ready. Everything was ready to go when I got here. Again it was a great experience Called when my truck was ready. Everything was ready to go when I got here. Again it was a great experience More
by Hcvetter
Employees Worked With
Doug
June 03, 2020
Tech was great to work with. Some prices seem high for some of the services that was recommended, I did not do because of cost. Friendly employees that seem to work well with you. Some prices seem high for some of the services that was recommended, I did not do because of cost. Friendly employees that seem to work well with you. More
by mabc1
Employees Worked With
Cassey
