Ford of Cookeville - Service Center

Service Work Had some service work done. Billy Hummel was my service advisor. Billy took the time to diagnose my car's problem and explain what was going to be d Had some service work done. Billy Hummel was my service advisor. Billy took the time to diagnose my car's problem and explain what was going to be done. Billy is a great representative for your dealership. More

Great Everyone there is so nice and willing to help anyway they can! Great service and friendly people! They always try and make everyone feel comfortable a Everyone there is so nice and willing to help anyway they can! Great service and friendly people! They always try and make everyone feel comfortable and at home while waiting for service to be done. More

In for service, oil change Great staff , every one is always so friendly. Got in and out no time. Best Dealership around.Always pleased when I go in for services on my car. Great staff , every one is always so friendly. Got in and out no time. Best Dealership around.Always pleased when I go in for services on my car. More

repair went in for a repair. Vehicle was repaired and had a very short wait and was kept up to date with the repair at all times went in for a repair. Vehicle was repaired and had a very short wait and was kept up to date with the repair at all times More

Good service. . Billy was professional,efficient and friendly. You should be proud. He told me what to expect and explained my options. He looked for ways to save me Billy was professional,efficient and friendly. You should be proud. He told me what to expect and explained my options. He looked for ways to save me money and that makes me want to come back. More

Great Customer Service I came in for an oil change, service was fast and efficient. Christine kept me in the loop. I will definitely use this dealership in the future. I came in for an oil change, service was fast and efficient. Christine kept me in the loop. I will definitely use this dealership in the future. More

prompt service Enjoyable service experience. Mr. Norman was prompt and polite. The waiting area was clean and comfortable while I waited for my truck to be repaire Enjoyable service experience. Mr. Norman was prompt and polite. The waiting area was clean and comfortable while I waited for my truck to be repaired. I wish you would but a better quality jack on the truck to change a tire. It was slow and difficult to use. More

Quick service on a recall issue. Casey Loftis is a true professional. He shoots strait and works at making your experience a positive one. Thanks Casey for all your help. It is gre Casey Loftis is a true professional. He shoots strait and works at making your experience a positive one. Thanks Casey for all your help. It is greatly appreciated. More

Recall I was in for a recall on my F150. Christina was very friendly, helped me to understand what the recall was all about and had me in and out in no time I was in for a recall on my F150. Christina was very friendly, helped me to understand what the recall was all about and had me in and out in no time! She's very easy to talk to and understand. Very professional yet very friendly!!!! You need to give her a raise!!!! She's doing a great job! More

20,000 Mile Serviice on My 2015 F150 My service rep, Billy Hummel, was very friendly and courteous. Explained why Ford recommended the more expensive 20,000 mile service over the plain Ja My service rep, Billy Hummel, was very friendly and courteous. Explained why Ford recommended the more expensive 20,000 mile service over the plain Jane oil change and tire rotation. I had to have 2 recalls performed, which took several hours to complete, so he had a loaner vehicle ready for me to use till the next day in just a few minutes. The work was done expertly and with not problems. More