Ford of Cookeville - Service Center

Quality Service I have purchased three vehicles from Brent Smith and he has always gone above and beyond to meet my needs. Give that boy a raise! I have purchased three vehicles from Brent Smith and he has always gone above and beyond to meet my needs. Give that boy a raise! More

I've never had a bad experience with the service dept. Service writers are always professional and courteous. They either know the answer to your questions or they will go find someone who does. You may pa Service writers are always professional and courteous. They either know the answer to your questions or they will go find someone who does. You may pay a little more but, it's worth it. More

Excellent Service Thank you for providing excellent and professional service to your customers. Even though you were very busy you always take care of your customers. B Thank you for providing excellent and professional service to your customers. Even though you were very busy you always take care of your customers. Billy Hummel is a great Service Representative. More

In for a drive up oil change The service writers are always very friendly. I had a no appointment, drive up oil change. There were a couple vehicles ahead of me but the wait was n The service writers are always very friendly. I had a no appointment, drive up oil change. There were a couple vehicles ahead of me but the wait was not too long. While I waited I asked service writer Crystal to go over new tire prices with me and she was happy to spend all the time I needed.showing and comparing my tire choices. She then gave me a printout of a few of my choices to take with me and a 30 day price quote. Along with my oil change, they performed a multi-point inspection and even washed my truck at no extra charge when it was finished. More

Great customer service Billy was so thoughtful and made sure that I understood everything that my truck needed and everything that was going to be done to it. Billy was so thoughtful and made sure that I understood everything that my truck needed and everything that was going to be done to it. More

Effective and Efficient wheel alignment Cookville Ford seems to have effectively and efficiently aligned my "wheels". Before the alignment, my car exhibited a slight vibration, accompanied Cookville Ford seems to have effectively and efficiently aligned my "wheels". Before the alignment, my car exhibited a slight vibration, accompanied with some extra road noise, while going down the highway. The vibration seems to have disappeared, and the ride is quieter. More

Professional Service I met with Casey Loftis in regard to service on my F150. He went above and beyond to cover what I was having done and reached out to me for approval t I met with Casey Loftis in regard to service on my F150. He went above and beyond to cover what I was having done and reached out to me for approval to do some un-scheduled required maintenance that could have caused me a big headache if I was in the middle of nowhere with a flat. I will return for service and for the purchase of my next Ford product. More

Fast and Friendly Service 5-Star service is the goal of Ford Lincoln of Cookeville and that's what Casey Loftis, Service Advisor, provided for me. He got me in for an oil chang 5-Star service is the goal of Ford Lincoln of Cookeville and that's what Casey Loftis, Service Advisor, provided for me. He got me in for an oil change and tire rotation on my F-150 truck very quickly and answered all questions I had. He is friendly and efficient. Thank You. More

Great service, fast and helpful Billy always gets me in right away even when I forget to schedule ahead. You won’t find better service anywhere. Never pressured to buy thing that are Billy always gets me in right away even when I forget to schedule ahead. You won’t find better service anywhere. Never pressured to buy thing that are not necessary. Very awesome staff! More

Excellent This was my first trip to the service department since purchasing my new Explorer. The lady who assisted me was perfect; very professional and very he This was my first trip to the service department since purchasing my new Explorer. The lady who assisted me was perfect; very professional and very helpful. Everyone I have worked with at Cookeville Ford has been the best! More