Ford of Columbia - Service Center

Excellent service department. The staff are friendly and knowledgeable. The service team gets you in and out quickly. The staff are friendly and knowledgeable. The service team gets you in and out quickly. More

The whole staff is super. Ben made sure not only the 150,000 checkup was completed but addressed all other issues and concerns. All my questions were answered. I always feel Ben made sure not only the 150,000 checkup was completed but addressed all other issues and concerns. All my questions were answered. I always feel confident that my car is safe for driving when I pick it up. More

I don't like posting negative reviews, but they are he WtORST. Don't go there unless you want to feel taken advantage of. We were extremely disappointed with the service we received at Columbia Ford. A WtORST. Don't go there unless you want to feel taken advantage of. We were extremely disappointed with the service we received at Columbia Ford. After bringing our car in on three separate occasions, it became clear that we were wrong to trust them. By the third visit, we realized that they lack the honesty and integrity we expected from a reputable dealership. We will NEVER return and will tell everyone we know to stay away. Service: Despite claiming to have "certified technicians," it felt like they were just throwing parts at our car with no understanding of the actual issue. They not only failed to fix the problem, but it also created MORE problems and left us with an ever-growing bill. To make matters worse, they misdiagnosed another problem entirely, forcing us to take the car to multiple other shops for further repairs. Customer Service: We were misled at every turn. They initially told us there was only one way to resolve the issue, but when that didn't work, they replaced three other parts without explanation. When we called them out on their poor service, we were blamed for the problems they caused and were told they shouldn't have even taken my vehicle because its "too old" (its only 10 years old) If you're looking for honest, reliable service, we highly recommend going elsewhere. P.S. A friend of ours, who is a former Ford technician, shared that many Ford dealerships are more focused on making money than providing quality service, often relying on customers' lack of knowledge about cars to push unnecessary repairs. More

Amber is very professional, kind, and knowledgeable. I trust her expertise and appreciate the effort and honesty she provided. I trust her expertise and appreciate the effort and honesty she provided. More

Excellent staff in service. Always nice and a pleasure to work with. Highly recommend them. Always nice and a pleasure to work with. Highly recommend them. More

Everyone was so nice. Kept me informed at all times of the progress of my vehicle. Pleasant experience. Kept me informed at all times of the progress of my vehicle. Pleasant experience. More

Amber, my service accordinator, is awesome. Seen that my recall was taken care of, even getting me in just a little early. So, that I would not be waiting thru lunch break. Appreciate her and Seen that my recall was taken care of, even getting me in just a little early. So, that I would not be waiting thru lunch break. Appreciate her and her dedication to the customer very much. More

This is my third visit working with Amber and it has always been amazingly wonderful. She keeps me laughing and she’s very professional always been amazingly wonderful. She keeps me laughing and she’s very professional More

I am not a fan of most dealerships but this one surpassed them all for me. Amber was courteous, helpful and very communicative. She makes you feel like part of the family and she LISTENS. 10/10 for this deal them all for me. Amber was courteous, helpful and very communicative. She makes you feel like part of the family and she LISTENS. 10/10 for this dealer and young lady. More

Customer service was excellent. Always kept me informed on the status of my vehicle and will be returning for future repairs and business Always kept me informed on the status of my vehicle and will be returning for future repairs and business More