Ford Country

Ford Country has been great to me.....The employees have Ford Country has been great to me.....The employees have been polite and very helpful,whether buying a car, obtaining service on my vehicles (200 Ford Country has been great to me.....The employees have been polite and very helpful,whether buying a car, obtaining service on my vehicles (2008 Ford Taurus X and 2011 Mustang convertible) or helping me whenever I have a question. Delorean Rogers has been especially kind by answering any questions and has helped me numerous times by connecting my blue tooth whenever I lose the connection. More

Excellent service. Great dealership. I've bought several cars from Ford Country. Sam Pizzo has always been my sales rep. He has integrity and is very honest. Mark Dilts has always taken care of my servic cars from Ford Country. Sam Pizzo has always been my sales rep. He has integrity and is very honest. Mark Dilts has always taken care of my service needs. I would hearti;ly reccomend Ford Country to anyone. More

I have purchased 6 new Ford Trucks and 2 new Ford cars from Ford Country over the years and have always found the sales staff eager to please, friendly, attentive, and business-like. I especially enjoy de from Ford Country over the years and have always found the sales staff eager to please, friendly, attentive, and business-like. I especially enjoy dealing with Elie LaRage, who I find very helpful. Also, I have developed an excellent relationship with Bill Mahoney in the service department. I find Bill to be friendly and always available with good advice on how to keep my Ford Products running perfectly. I do and will continue to recommend Ford Country to my friends and business associates as I am proud of the Ford Company and applaud your quality and continued success. Thank you, Ralph Durgin More

easy transaction, better than the bastards at Findlay Honda. Tried to hassle me when I termed the lease on my '08 Honda. Rich found me exactly what I wanted, and expedited the entire deal. You would be w Honda. Tried to hassle me when I termed the lease on my '08 Honda. Rich found me exactly what I wanted, and expedited the entire deal. You would be wasting your time if you buy anywhere else but Ford Country. More

I felt that the service department in general was not interested in servicing my vehicle until it came to the dollar amount they quoted. I could not have the work at the time and went to pick up my truck interested in servicing my vehicle until it came to the dollar amount they quoted. I could not have the work at the time and went to pick up my truck. When I arrived, I spoke to Ryan about picking it up and found out that the inspection hadn't been completed. I requested an inspection for two issues that I had with the truck. They only completed one and was not told that over the phone when a quote was given to me. I was quoted for other work and found out that one of the issues I requested hadn't been looked at yet. I had been dropped off at the dealership to pick up my truck and needed to go and pick my kids up from school. Ryan made me feel like I wasn't important and would have to wait at least a 1/2 hour just to get my truck back. I went and sat in the waiting room until the cashier called my name to pay the just under $100 diagnostic fee to get my truck. So at this point I paid $100, got a quote for things I did not ask for and half of what I did request. I would recommend the dealership to run the diagnostic for the vehicle to get to the bottom of the issue, but warn people they need to insist that the inspection is complete before picking the vehicle up. Ok, that aside, here is my input on the the other part experience. The entry into the service area is confusing. It should be clearly marked and separate from the normal maintenance area (oil changes, etc.) The sliding glass doors where the service agents are not inviting to the customer. There was no one in front of me seeking service, and I had to wait for one of them to open their sliding glass door to come and see me. They should greet you even if they are finishing up a work order or other task. This area is not customer friendly. The cashier experience was fine, they were taking my money. Next, I gave my paperwork to a valet to retrieve my truck. This person was outstanding. He was professional, friendly and provided excellent customer service. He was the highlight of a poor experience. More

Ford Country is the best dealership in las vegas and Henderson. From the first time my husband walk in the door, the poeple made was feel like family. They go the extra mile for you. They don't pass you Henderson. From the first time my husband walk in the door, the poeple made was feel like family. They go the extra mile for you. They don't pass you around to different salesman. Sherrie Anderson is the best. She made my husband and I beleievers that Ford counrty. was the best. She told us what we needed to bring with us. She treated us like family and not like a paycheck. Everyone at Ford Country desevres a pat on the back and told good job. They all have a smile on there face and speaks when you walk by them. I tell everyone i know , they if they want a dealership that treats you like family FORD COUNTRY is it. Thanks for everything you guys do. More

When I shopped for a new car, I narrowed my choices to 3 brands/models -- the Ford Fusion and 2 foreign-made competitors. I then visited several dealerships in order to test drive at least 1 version of eac brands/models -- the Ford Fusion and 2 foreign-made competitors. I then visited several dealerships in order to test drive at least 1 version of each of the 3 choices. Sherri and other empoyees of Ford Country were the deciding factor because of their willingness to work with me throughout my rating process; as well as their willingess to honor a newspaper ad that seemed to contain a pricing mistake that favored the customer. Sherri continues to be willing to spend a few minutes with me whenever I visit the dealership for any reason; and all other Ford Country employees with whom I interact are always friendly and courteous. More

i travelled from phoenix to las vegas to have some warrenty work done because ford country took care of me when i bought the truck and they just done a wonderful job on my warrenty work it was all don warrenty work done because ford country took care of me when i bought the truck and they just done a wonderful job on my warrenty work it was all done when they said and i even managed to spend another 1200.oo when i was there, i guess thats what can happen when you are treated right.thank you to the staff at ford country. More

I would like everyone know that this Dealer bent over backwards to keep me happy with the sale of my new vehicle(even after the sale was final). My husband and I have baught several new cars over the pas backwards to keep me happy with the sale of my new vehicle(even after the sale was final). My husband and I have baught several new cars over the past 39 years of being married. This was the 1st time I felt good about the final price,the interest & the sales Representive. Thank You County Ford of Henderson, Nv. More

The salesman we dealt with when we purchased an'05 The salesman we dealt with when we purchased an'05 Explorer was as patient and understanding as he could be, when he found out that the vehicle was The salesman we dealt with when we purchased an'05 Explorer was as patient and understanding as he could be, when he found out that the vehicle was for my wife. We bought a "new" executive model with only 2ooo miles on it. She kept reminding him it was a "used" vehicle and that the price should reflect it. The salesman kept talking to me until he realized she had control of the situation. We all made a great deal that day and have been more than happy with the car and the price settled on. We have nothing but good to say about your service department. They have gone out of their way to take great care of us whether the car was in for a lube job or a repair. We actually look forward to bringing our vehicle in for service. Ford Country is our place to shop and get service done. We are both glad that this type of customer service exists and we now know we have a place to shop, get service and even enjoy a meal while we wait. What else could you ask for!!!? Sincerely, Bruce & Donna Young More