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Folsom Lake Hyundai - Service Center

Folsom, CA

4.4
70 Reviews
Call Service Center (916) 293-4760

70 Reviews of Folsom Lake Hyundai - Service Center

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October 04, 2024

Very pleased with the service I received as usual. I have never had any problems with the service dept. and will continue to bring my car here for service. More

by DWIGHTKRIEGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jett
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Oct 04, 2024 -

Folsom Lake Hyundai responded

Thank you for sharing your positive experience with the service department at Folsom Lake Hyundai, Dwight! We're delighted to know that you're consistently pleased and look forward to continuing to serve you in the future.

October 04, 2024

Folsom Lake Hyundai has always been friendly and helpful. We have been doing business with them for at least 10 years. Our last two vehicles have been Hyundais. We have had no problems with them at all and More

by Fridaychild33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Oct 04, 2024 -

Folsom Lake Hyundai responded

Thank you for your loyalty and support over the years! We're delighted to hear that Folsom Lake Hyundai has consistently provided friendly and helpful service, keeping your vehicles in top shape. We look forward to continuing our relationship with you!

Oct 07, 2024 -

Fridaychild33 responded

Folsom Lake Hyundai is my first choice for any and all service needs. They take seriously the customer’s needs and time constraints. They keep the customer informed of progress and anticipated time frame.

October 03, 2024

I wish I could give ZERO stars. Absolutely WORST customer service of any dealership, or business in general, that I have had the distinct displeasure of working with! The service ad More

by Cassandra C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pedro, Mark
Report | Print
August 31, 2024

Service was completed as expected. Was not greeted when arriving for service. Only one service person working when I came in and he did not greet me. Waited for 5 minutes before anothe More

by dlruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Flores
Report | Print
Sep 03, 2024 -

Folsom Lake Hyundai responded

Thank you for your feedback. We're glad to hear the service was completed as expected, but we're sorry about the initial wait and lack of greeting at Folsom Lake Hyundai. We'll work on improving our customer service experience moving forward!

August 25, 2024

Jim , Service employee provided professional service and useful information. Professional, friendly and helpful. Well done . More

by pereilly2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Blakenship
Report | Print
Aug 26, 2024 -

Folsom Lake Hyundai responded

We're delighted to hear that Jim provided you with professional and helpful service at Folsom Lake Hyundai. Thanks for the positive feedback!

July 31, 2024

Very pleasant and knowledgeable as to why you came in and also clean waiting area. More

by debraroe27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2024 -

Folsom Lake Hyundai responded

Debra, your kind review warms our hearts! Thank you from the Folsom Lake Hyundai Team.

July 24, 2024

Jim got me in and without a problem. He went over the bill when I got back to pick up my car. Did an excellent job. More

by rulbricht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2024 -

Folsom Lake Hyundai responded

We're glad to hear Jim provided excellent service and made your visit smooth at Folsom Lake Hyundai. Thanks for sharing your experience!

June 28, 2024

Jett was great! Very responsive and quick to get back to me. Thanks for getting our car fixed as timely as possible. More

by pllightfield
Recommend Dealer
Yes
Employees Worked With
Jett
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Jun 28, 2024 -

Folsom Lake Hyundai responded

We're glad to hear Jett provided such responsive service and got your car fixed quickly! Thanks for choosing Folsom Lake Hyundai.

June 28, 2024

Excellent service! Appreciated the round-trip UBER ride instead of waiting at the facility. Thank you! More

by srodri1408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jett
Report | Print
Jun 28, 2024 -

Folsom Lake Hyundai responded

We're delighted to hear you appreciated the round-trip UBER ride and excellent service at Folsom Lake Hyundai. Thanks for sharing your positive experience!

June 20, 2024

Very friendly customer related dealership. . Great service and they have a nice waiting room while you wait for your vehicle. More

by terry.cooper69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service advisor Mark
Report | Print
Jun 21, 2024 -

Folsom Lake Hyundai responded

Thank you for the positive feedback, Terry! We're glad to hear that our team at Folsom Lake Hyundai provided great service and a comfortable waiting area. We appreciate your support!

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