Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,356 Reviews

1,356 Reviews of Folsom Lake Ford - Service Center

Sort by
December 30, 2024

Bridget was great to work with. She was professional and respectful. The technician did a great job and was very thorough. More

by Joe Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Folsom Lake Ford responded

Thank you, Joe, for your wonderful feedback! We are thrilled to hear that you had a great experience with our team at Folsom Lake Ford. Our staff takes pride in providing professional and respectful service, and it's fantastic to know that our technician met your expectations as well. We appreciate your support and look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 29, 2024

The Service Dept as Folsom Lake Ford has the friendliest people, along with outstanding customer service. I've yet to have any experience that wasn't 5 star! More

by JSTURGES54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis, Lacey Payton
Report | Print
Dec 31, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with our service department at Folsom Lake Ford. It’s fantastic to hear that our team's friendly demeanor and outstanding service have consistently met your expectations. We look forward to seeing you again for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 29, 2024

Professional service as expected. Work done on time as advised by service manager. Well appreciated. More

by JIMDOTPURCELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We at Folsom Lake Ford are thrilled to hear that you received professional service and that the work was completed on time as promised by our service manager. Your appreciation means a lot to us. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 27, 2024

Got me into service and out quickly on a Sync update a recall on my Ford Explorer. More

by RCFLYER999
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that we could get you in and out quickly for your Ford Explorer's Sync update and recall service. At Folsom Lake Ford, I strive to provide efficient and top-quality service. I look forward to seeing you again for any future needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 26, 2024

It starts with Jim Zerkovich who is very professional, and ends with quick and efficient Fast Lane service. More

by BOB.HUTCHISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Zerkovich
Report | Print
Dec 28, 2024 -

Folsom Lake Ford responded

Thank you, Bob, for your wonderful review! We truly appreciate your kind words about our team and are glad to hear you experienced our quick and efficient Fast Lane service at Folsom Lake Ford. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 25, 2024

Fantastic follow thru. Technician arrived on time and completed the service I. The parking lot of my office. Was incredibly convenient and the job was done as promised. More

by DOUG VAN ORDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2024 -

Folsom Lake Ford responded

Thank you for your fantastic review! We're delighted to hear that our technician provided timely service at your office's parking lot and that it was convenient for you. At Folsom Lake Ford, we strive to meet our customers' needs, and it’s wonderful to know we succeeded in your case. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 24, 2024

I love the mobile service; that's so much better than having to bring the car in especially in this instance (recall). More

by Posey30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you love our mobile service. At Folsom Lake Ford, we strive to make things as convenient as possible for our customers, especially during important situations like recalls. We appreciate your feedback and look forward to serving you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 24, 2024

James is awesome! We were very happy with our service, the staff and highly recommend. More

by THEFIVEHOOKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Folsom Lake Ford responded

Thank you! We’re thrilled to hear that you had such a positive experience with us at Folsom Lake Ford. Your kind words about our staff and service mean a lot to us. We appreciate your recommendation and look forward to welcoming you back in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 24, 2024

need work on customer service, they are rude. i know they are overwhelmed but car is a vital for everyone More

by kiwanen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Skye Mascadri
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Folsom Lake Ford responded

Thank you for your feedback. I understand your concerns regarding our customer service and appreciate you bringing this to my attention. At Folsom Lake Ford, we strive to provide exceptional service, and your insights are valuable in helping us improve. If you would like to discuss your experience further, please feel free to reach out to me directly. We appreciate your understanding and hope to better serve you in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 24, 2024

The team was amazing got my car fixed fast and great customer service. Skye is an amazing person to work with. More

by CARL1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience at Folsom Lake Ford and that Skye provided you with excellent service. We pride ourselves on delivering fast and friendly service to our customers. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

1
...
8
9
10
...
136