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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,355 Reviews

1,355 Reviews of Folsom Lake Ford - Service Center

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January 02, 2025

Folsom Lake Ford has always taken care of me and my vehicle. In recent weeks I had a family emergency requiring me to travel to Washington from California and was behind on maintenance for my truck. Fo More

by nolstrain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm glad to hear that Folsom Lake Ford was able to accommodate your maintenance needs on such short notice, especially during your family emergency. It's great to know that your trip to Washington went smoothly! I appreciate your trust in us and look forward to assisting you again in the future. Safe travels! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 02, 2025

Had a very pleasant experience with my service appointment...Lacy Payton went the extra mile to make sure I had every question answered More

by erickiser717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that you had a pleasant experience during your service appointment at Folsom Lake Ford. Lacy is indeed a valued member of our team, and I'm glad she could assist you with all your questions. I appreciate your feedback and look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 01, 2025

Folsom Lake Ford performed very well in the servicing of my Ford Explorer. They addressed my normal servicing (20,000 mile service) and corrected an issue with my electronic mapping and entertainment syst More

by WNAVARET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Folsom Lake Ford responded

Thank you so much for your fantastic review! I'm thrilled to hear that you were pleased with the service on your Ford Explorer and that we were able to correct the issue with your electronic mapping and entertainment system. Providing you with a quality rental while your vehicle was being serviced is just part of our commitment to excellent customer service. I appreciate your kind words and look forward to assisting you again at Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 01, 2025

Dealership completed the required recall service and changed the oil in a timely manner. Also updated me that DMV would require some of the paperwork. I will know to take it with me. More

by GBHAHN739
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department was great. No delay and quick checkout.
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Jan 03, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! I'm glad to hear that we were able to provide timely service for your recall and oil change at Folsom Lake Ford. It’s great that our team could keep you informed about the necessary DMV paperwork. I appreciate your feedback and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 31, 2024

Great service, this is my third time using this dealer, James was great as always …main reason I come back! More

by Shukrih
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We truly appreciate your continued trust in Folsom Lake Ford for your vehicle needs. It’s fantastic to hear that James provided you with great service once again. We look forward to serving you for your fourth visit soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 31, 2024

Everything was great. Fast and easy service as always. Will definitely come back for all my repair needs. More

by MOESZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy nares
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Jan 02, 2025 -

Folsom Lake Ford responded

Thank you so much for your kind words! We're thrilled to hear that you had a fast and easy service experience at Folsom Lake Ford. We appreciate your trust in us for your repair needs and look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 30, 2024

Always friendly and helpful. Quick in and out service for an oil change and 10k mile service. More

by CMLOGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had a friendly and efficient experience during your oil change and 10k mile service at Folsom Lake Ford. We appreciate your kind words and look forward to seeing you again for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 30, 2024

Bridget was great to work with. She was professional and respectful. The technician did a great job and was very thorough. More

by Joe Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Folsom Lake Ford responded

Thank you, Joe, for your wonderful feedback! We are thrilled to hear that you had a great experience with our team at Folsom Lake Ford. Our staff takes pride in providing professional and respectful service, and it's fantastic to know that our technician met your expectations as well. We appreciate your support and look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 30, 2024

The Fleet team at Folsom Lake Ford is wonderful to work with, Mark in sales and Chuck in service are rockstars! More

by Russell Streadbeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Higdon, Chuck Higgons
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Jan 02, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our Fleet team at Folsom Lake Ford. Mark and Chuck will be delighted to know they made a positive impact. We appreciate your support and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 30, 2024

My service advisor was excellent. Friendly, and super helpful. I'll be taking my Ford Edge to Folsom Ford from now on! More

by rxdw82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear that your service advisor provided excellent support and that you found them friendly and helpful. We look forward to taking care of your Ford Edge at Folsom Lake Ford in the future. Don't hesitate to reach out if you need anything! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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